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Remote Support Jobs in Hamilton, MT (NOW HIRING)

Remote Support information

See Hamilton, MT salary details

$12

$23

$39

How much do remote support jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for remote support in Hamilton, MT is $23.27, according to ZipRecruiter salary data. Most workers in this role earn between $17.16 and $25.34 per hour, depending on experience, location, and employer.

What is remote support?

Remote support refers to technical assistance provided to users over the internet or other networks, without the need for a technician to be physically present. It typically involves troubleshooting computer issues, software installation, or system maintenance by accessing the user's device remotely. This allows for faster issue resolution and convenience for both the support provider and the end user. Remote support is commonly used in IT helpdesks and customer service environments.

What are remote support jobs?

Remote support jobs include positions such as remote technical support specialist, information technology support specialist, systems support specialist, and remote help desk support analyst, to name just a few. Your specific responsibilities depend on the field in which you work, and many fields, including business, healthcare, customer service, and education, employ support specialists to answer calls about hardware and software issues. Your duties also depend on the type of support you provide. Your job may focus on server or database problems, or you may work to troubleshoot systems administration issues or answer general customer questions.

What are the key skills and qualifications needed to thrive as a remote support specialist, and why are they important?

To thrive as a Remote Support specialist, you need strong problem-solving abilities, technical troubleshooting skills, and typically a background in IT or customer support. Familiarity with remote desktop tools, ticketing systems, and common operating systems is essential, and certifications like CompTIA A+ or Microsoft Certified support credentials are often preferred. Excellent communication, patience, and active listening set top performers apart in this role. These skills ensure efficient resolution of technical issues while maintaining a positive customer experience, which is critical for client satisfaction and organizational success.

What are some common challenges faced by professionals in a remote support role, and how can they be addressed?

One common challenge in Remote Support roles is effectively diagnosing and resolving issues without physical access to devices, which requires strong communication skills and proficiency with remote troubleshooting tools. Professionals may also face difficulties managing multiple support tickets simultaneously, making time management and prioritization essential. Building rapport with users remotely can be more challenging than in-person interactions, so maintaining a patient and empathetic approach is crucial. Regular training on new software and staying updated on company protocols also help Remote Support professionals deliver effective assistance.

What is the difference between Remote Support vs Help Desk Technician?

AspectRemote SupportHelp Desk Technician
CredentialsTypically requires certifications like CompTIA A+ or Network+Often requires similar certifications, such as CompTIA A+ or Microsoft Certified
Work EnvironmentProvides technical assistance remotely via phone, chat, or remote access toolsProvides support primarily via phone or in-person, often within an office setting
Employer & Industry UsageUsed across IT, tech support, and customer service industriesCommon in IT, corporate, and customer service sectors

Remote Support and Help Desk Technician roles share similar credentials and work environments, focusing on troubleshooting and resolving technical issues. Remote Support emphasizes remote assistance using remote access tools, while Help Desk Technicians may work on-site or via phone. Both roles are vital in IT support, often overlapping in skills and certifications.

What job categories do people searching Remote Support jobs in Hamilton, MT look for?

The top searched job categories for Remote Support jobs in Hamilton, MT are:

What cities near Hamilton, MT are hiring for Remote Support jobs?

Cities near Hamilton, MT with the most Remote Support job openings:

Oncology Account Manager (Hematology) Spokane, WA

GlaxoSmithKline

Hamilton, MT • Remote

$161K - $268K/yr

Full-time

Medical, Retirement, PTO

Posted 23 days ago


GlaxoSmithKline rating

8.9

Company rating: 8.9 out of 10

Based on 19 frontline employees who took The Breakroom Quiz

9th of 86 rated pharmaceutical


Job description

Business Introduction:
GSK remains committed to achieving bold commercial ambitions for the future. By 2031, we aim to deliver 40 billion in annual sales, leveraging our existing strong performance momentum to significantly increase our positive impact on the health of billions of patients globally. Our Ahead Together strategy is centered on early intervention to prevent and alter the course of disease, thereby protecting people and supporting healthcare systems.
Our diverse portfolio consists of vaccines, specialty medicines, and general medicines.
Through continuous innovation and a dedicated focus on scientific and technical excellence, we strive to develop and launch new, groundbreaking treatments that address critical health challenges.
Position Summary:
You will manage a defined territory to build strong, trusted partnerships with oncology care teams. You will create and execute territory business plans that improve patient access and deliver measurable results. You will work closely with cross-functional colleagues including medical affairs, market access, and commercial operations. We value collaboration, curiosity, clear communication, and a focus on patient-centered outcomes. This role offers growth, meaningful impact, and alignment with GSK's mission of uniting science, technology and talent to get ahead of disease together.

Territory: Covers Spokane, WA, Idaho and Montana

The ideal candidate should reside in the Boise metro area or Spokane

Responsibilities:
This role will provide YOU the opportunity to lead key activities to progress YOUR career. These responsibilities include some of the following:

  • Build and maintain relationships with oncologists, specialty pharmacists, nurse navigators, and institutional accounts in the assigned territory.

  • Create and execute clear territory business plans that align with broader commercial goals.

  • Identify key prescribers and accounts and apply resources to support their needs and priorities.

  • Work with cross-functional partners to improve patient access and ensure timely availability of therapies.

  • Use customer insights and data to prioritize actions, set goals, and measure performance.

  • Support launches and local promotional activities through coordinated, compliant field programs.


Why You?
Basic Qualifications:
We are seeking professionals with the following required skills and qualifications to help us achieve our goals:

  • Bachelor's degree (BA/BS) from an accredited institution.

  • Minimum 3 years pharmaceutical, biologic, specialty sales, or clinical oncology experience with direct physician or institutional engagement.

  • Valid driver's license and ability to drive within the assigned territory; driving is an essential function.

  • Residence within the assigned territory; relocation assistance is not provided.

  • Ability to travel within the territory and occasionally beyond, which may include overnight stays; travel up to 30-50% depending on territory needs.

  • Strong interpersonal and communication skills with a focus on building trusted relationships and influencing without authority.


Preferred Qualifications:
If you have the following characteristics, it would be a plus:

  • Two or more years of oncology or specialty sales experience, with health system or institutional account experience preferred.

  • Experience with hematology or solid tumor therapies.

  • Infusion product experience.

  • Familiarity with specialty pharmacy, payer engagement, or account-based strategies.

  • Proven ability to create and deliver territory plans and meet measurable targets.

  • Strong organizational skills and ability to balance multiple priorities and deadlines.

  • Clear, professional written and verbal communication skills for internal and external stakeholders.


Work Arrangement:

This is a field-based role. Most work is conducted in the field across your assigned territory. You will travel regularly within the territory and occasionally beyond.

#LI-GSK

#GSKOncology

#LI-Remote

#GSKCommercial


Skills

Account Management, Cross-Functional Work, Data to Insights, Digital Fluency, Omnichannel, Scientific LiteracyThe US annual base salary for new hires in this position ranges from $161,250 to $268,750. The US salary ranges take into account a number of factors including work location within the US market, the candidate's skills, experience, education level and the market rate for the role. In addition, this position offers an annual bonus and eligibility to participate in our share based long term incentive program which is dependent on the level of the role. Available benefits include health care and other insurance benefits (for employee and family), retirement benefits, paid holidays, vacation, and paid caregiver/parental and medical leave. If salary ranges are not displayed in the job posting for a specific country, the relevant compensation will be discussed during the recruitment process.

Please visit GSK US Benefits Summary to learn more about the comprehensive benefits program GSK offers US employees.

Why GSK?

Uniting science, technology and talent to get ahead of disease together.

GSK is a global biopharma company with a purpose to unite science, technology and talent to get ahead of disease together. We aim to positively impact the health of 2.5 billion people by the end of the decade, as a successful, growing company where people can thrive. We get ahead of disease by preventing and treating it with innovation in specialty medicines and vaccines. We focus on four therapeutic areas: respiratory, immunology and inflammation; oncology; HIV; and infectious diseases - to impact health at scale.

People and patients around the world count on the medicines and vaccines we make, so we're committed to creating an environment where our people can thrive and focus on what matters most. Our culture of being ambitious for patients, accountable for impact and doing the right thing is the foundation for how, together, we deliver for patients, shareholders and our people.

If you require an accommodation or other assistance to apply for a job at GSK, please contact the appropriate Recruitment Staff by emailing us at -usrecruitment.adjustments@gsk.com

GSK is an Equal Opportunity Employer. This ensures that all qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), military service or any basis prohibited under federal, state or local law.

Important notice to Employment businesses/ Agencies

GSK does not accept referrals from employment businesses and/or employment agencies in respect of the vacancies posted on this site. All employment businesses/agencies are required to contact GSK's commercial and general procurement/human resources department to obtain prior written authorization before referring any candidates to GSK. The obtaining of prior written authorization is a condition precedent to any agreement (verbal or written) between the employment business/ agency and GSK. In the absence of such written authorization being obtained any actions undertaken by the employment business/agency shall be deemed to have been performed without the consent or contractual agreement of GSK. GSK shall therefore not be liable for any fees arising from such actions or any fees arising from any referrals by employment businesses/agencies in respect of the vacancies posted on this site.

Please note that if you are a US Licensed Healthcare Professional or Healthcare Professional as defined by the laws of the state issuing your license, GSK may be required to capture and report expenses GSK incurs, on your behalf, in the event you are afforded an interview for employment. This capture of applicable transfers of value is necessary to ensure GSK's compliance to all federal and state US Transparency requirements. For more information, please visit the Centers for Medicare and Medicaid Services (CMS) website at https://openpaymentsdata.cms.gov/


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About GlaxoSmithKline

Sourced by ZipRecruiter

GlaxoSmithKline is a globally recognized pharmaceutical and healthcare company based in Philadelphia, PA, USA. Originated from a merger between Glaxo Wellcome and SmithKline Beecham in 2000, the company excels in the pharmaceutical industry and holds a leading position in making medicines, vaccines, and consumer healthcare products. GSK's mission is to improve the quality of human life by enabling people to do more, feel better, and live longer. They adhere to core values of transparency, integrity, respect for people, and patient-focus, reflecting in their endeavors to conduct research and deliver innovative healthcare solutions to patients and consumers worldwide.

Industry

Scientific research and development services

Company size

10,000+ Employees

Headquarters location

Philadelphia, PA, US