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Remote Support Jobs in Eden Prairie, MN (NOW HIRING)

Centstone

Service Desk Support Analyst

Minneapolis, MN · Remote

$21 - $28.75/hr

Minnesota (Remote) Employment Type: Contract Schedule: Standard Business Hours (Occasional On-Site Meetings as Required) Experience: 2-4+ Years of Technical Support or Service Desk Experience About ...

National Vision

Remote Optometrist

Roseville, MN · Remote

Company Description 100% Remote | Support In-Office Patients Virtually Step confidently into the future of optometry. Our fully virtual model lets you provide high-quality, human-centered care to ...

AES

Remote Optometrist

Saint Paul, MN · Remote

Company Description 100% Remote | Support In-Office Patients Virtually Step confidently into the future of optometry. Our fully virtual model lets you provide high-quality, human-centered care to ...

National Vision

Remote Optometrist

Roseville, MN · On-site +1

$500/day

Company Description 100% Remote / Support In-Office Patients Virtually Step confidently into the future of optometry. Our fully virtual model lets you provide high-quality, human-centered care to ...

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All JobsSupport JobsRemote Support JobsRemote Support Jobs in Eden Prairie, MN

Remote Support information

See Eden Prairie, MN salary details

$14

$26

$45

How much do remote support jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for remote support in Eden Prairie, MN is $26.56, according to ZipRecruiter salary data. Most workers in this role earn between $19.62 and $28.94 per hour, depending on experience, location, and employer.

What is the easiest remote support job to get hired for?

Entry-level remote support roles, such as help desk technician or customer support agent, are generally the easiest to secure due to lower experience requirements. These positions often require basic technical knowledge, good communication skills, and familiarity with common support tools like ticketing systems, making them accessible for beginners.

What are the key skills and qualifications needed to thrive as a remote support specialist, and why are they important?

To thrive as a Remote Support specialist, you need strong problem-solving abilities, technical troubleshooting skills, and typically a background in IT or customer support. Familiarity with remote desktop tools, ticketing systems, and common operating systems is essential, and certifications like CompTIA A+ or Microsoft Certified support credentials are often preferred. Excellent communication, patience, and active listening set top performers apart in this role. These skills ensure efficient resolution of technical issues while maintaining a positive customer experience, which is critical for client satisfaction and organizational success.

What is the difference between Remote Support vs Help Desk Technician?

AspectRemote SupportHelp Desk Technician
CredentialsTypically requires certifications like CompTIA A+ or Network+Often requires similar certifications, such as CompTIA A+ or Microsoft Certified
Work EnvironmentProvides technical assistance remotely via phone, chat, or remote access toolsProvides support primarily via phone or in-person, often within an office setting
Employer & Industry UsageUsed across IT, tech support, and customer service industriesCommon in IT, corporate, and customer service sectors

Remote Support and Help Desk Technician roles share similar credentials and work environments, focusing on troubleshooting and resolving technical issues. Remote Support emphasizes remote assistance using remote access tools, while Help Desk Technicians may work on-site or via phone. Both roles are vital in IT support, often overlapping in skills and certifications.

What are remote support jobs?

Remote support jobs include positions such as remote technical support specialist, information technology support specialist, systems support specialist, and remote help desk support analyst, to name just a few. Your specific responsibilities depend on the field in which you work, and many fields, including business, healthcare, customer service, and education, employ support specialists to answer calls about hardware and software issues. Your duties also depend on the type of support you provide. Your job may focus on server or database problems, or you may work to troubleshoot systems administration issues or answer general customer questions.

What are some common challenges faced by professionals in a remote support role, and how can they be addressed?

One common challenge in Remote Support roles is effectively diagnosing and resolving issues without physical access to devices, which requires strong communication skills and proficiency with remote troubleshooting tools. Professionals may also face difficulties managing multiple support tickets simultaneously, making time management and prioritization essential. Building rapport with users remotely can be more challenging than in-person interactions, so maintaining a patient and empathetic approach is crucial. Regular training on new software and staying updated on company protocols also help Remote Support professionals deliver effective assistance.

What is remote support?

Remote support refers to technical assistance provided to users over the internet or other networks, without the need for a technician to be physically present. It typically involves troubleshooting computer issues, software installation, or system maintenance by accessing the user's device remotely. This allows for faster issue resolution and convenience for both the support provider and the end user. Remote support is commonly used in IT helpdesks and customer service environments.
More about Remote Support jobs

What are the most commonly searched types of Support jobs in Eden Prairie, MN?

The most popular types of Support jobs in Eden Prairie, MN are:

What job categories do people searching Remote Support jobs in Eden Prairie, MN look for?

The top searched job categories for Remote Support jobs in Eden Prairie, MN are:

What cities near Eden Prairie, MN are hiring for Remote Support jobs?

Cities near Eden Prairie, MN with the most Remote Support job openings:

Remote Support jobs near you

Service Desk Support Analyst

Centstone

Minneapolis, MN • Remote

$21 - $28.75/hr

Contractor

Posted 17 days ago

Job description

Service Desk Support Analyst

Location: Minnesota (Remote)

Employment Type: Contract

Schedule: Standard Business Hours (Occasional On-Site Meetings as Required)

Experience: 2–4+ Years of Technical Support or Service Desk Experience

About the Role

We are seeking a customer-focused Service Desk Support Analyst to provide first-level technical support in a fast-paced enterprise environment. This role is responsible for resolving IT incidents, supporting end users, troubleshooting hardware and software issues, and delivering exceptional customer service while meeting established service level objectives.

Responsibilities

  • Provide technical support to end users via phone, email, and remote support tools.

  • Troubleshoot and resolve issues related to Windows, macOS, Microsoft 365, VPN connectivity, printers, mobile devices, and desktop hardware/software.

  • Perform user account administration, password resets, account unlocks, and Active Directory support while following security protocols.

  • Log, track, document, and resolve incidents using enterprise ITSM/ticketing systems, escalating complex issues when appropriate.

  • Maintain accurate documentation, contribute to knowledge base articles, and recommend process improvements to enhance service delivery.

Requirements

  • High School Diploma/GED with 4+ years, Associate Degree with 2+ years, or Bachelor's Degree in Information Technology, Computer Science, or a related field.

  • Experience supporting Windows 10/11, macOS, Microsoft 365, Active Directory, Group Policy, VPN, TCP/IP, DNS, DHCP, and remote users.

  • Strong troubleshooting skills for desktop hardware, software, printers, mobile devices, and endpoint technologies.

  • Excellent communication, customer service, analytical, and problem-solving skills.

  • ITIL Foundation, CompTIA A+, Network+, Microsoft, or other relevant technical certifications preferred.

Position Highlights

  • Specialty: Information Technology

  • Sub Specialty: Service Desk / Technical Support

  • Employment Type: Contract

  • Work Location: Remote (Occasional On-Site Meetings)

  • Environment: Enterprise IT Support

  • Technologies: Windows 10/11, macOS, Microsoft 365, Active Directory, Group Policy, VPN, TCP/IP, DNS, DHCP, Endpoint Security, ITSM, Remote Support Tools

Join a collaborative IT team where your technical expertise and customer-focused approach will help deliver reliable support while ensuring a seamless technology experience for end users.

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About Centstone

Sourced by ZipRecruiter

In the dynamic landscape of today’s business environment, flexibility is key. At Centstone, we understand the unique demands of your industry and offer tailored Contract Hiring solutions to empower your organization with the right talent when you need it most.

Industry

Recruiting and staffing services

Company size

51 - 200 Employees

Headquarters location

Hazlet, NJ, US

Year founded

2022

Social media

Facebook

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