ZipRecruiter

Log In

2

Remote Support Jobs in Des Moines, IA (NOW HIRING)

Liveops

Remote Customer Service Representative

Ames, IA · Remote

$20/hr

Tax Software Support - Independent Contractor Location: Remote (US-Based) Apply today to join the 1/5/26 certification class and lock in your spot for tax season success. Liveops is contracting ...

InsuraTec

Sales Representative (Remote)

Ankeny, IA · Remote

Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ... Remote Flexibility : Enjoy the freedom to work from home on your schedule. * Work-Life Balance

InsuraTec

Sales Representative (Remote)

Waukee, IA · Remote

Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ... Remote Flexibility : Enjoy the freedom to work from home on your schedule. * Work-Life Balance

next page

Showing results 1-20

All JobsSupport JobsRemote Support JobsRemote Support Jobs in Des Moines, IA

Remote Support information

See Des Moines, IA salary details

$14

$25

$43

How much do remote support jobs pay per hour?

As of Aug 29, 2026, the average hourly pay for remote support in Des Moines, IA is $25.42, according to ZipRecruiter salary data. Most workers in this role earn between $18.75 and $27.69 per hour, depending on experience, location, and employer.

What is remote support?

Remote support refers to technical assistance provided to users over the internet or other networks, without the need for a technician to be physically present. It typically involves troubleshooting computer issues, software installation, or system maintenance by accessing the user's device remotely. This allows for faster issue resolution and convenience for both the support provider and the end user. Remote support is commonly used in IT helpdesks and customer service environments.

What are remote support jobs?

Remote support jobs include positions such as remote technical support specialist, information technology support specialist, systems support specialist, and remote help desk support analyst, to name just a few. Your specific responsibilities depend on the field in which you work, and many fields, including business, healthcare, customer service, and education, employ support specialists to answer calls about hardware and software issues. Your duties also depend on the type of support you provide. Your job may focus on server or database problems, or you may work to troubleshoot systems administration issues or answer general customer questions.

What are the key skills and qualifications needed to thrive as a remote support specialist, and why are they important?

To thrive as a Remote Support specialist, you need strong problem-solving abilities, technical troubleshooting skills, and typically a background in IT or customer support. Familiarity with remote desktop tools, ticketing systems, and common operating systems is essential, and certifications like CompTIA A+ or Microsoft Certified support credentials are often preferred. Excellent communication, patience, and active listening set top performers apart in this role. These skills ensure efficient resolution of technical issues while maintaining a positive customer experience, which is critical for client satisfaction and organizational success.

What are some common challenges faced by professionals in a remote support role, and how can they be addressed?

One common challenge in Remote Support roles is effectively diagnosing and resolving issues without physical access to devices, which requires strong communication skills and proficiency with remote troubleshooting tools. Professionals may also face difficulties managing multiple support tickets simultaneously, making time management and prioritization essential. Building rapport with users remotely can be more challenging than in-person interactions, so maintaining a patient and empathetic approach is crucial. Regular training on new software and staying updated on company protocols also help Remote Support professionals deliver effective assistance.

What is the difference between Remote Support vs Help Desk Technician?

AspectRemote SupportHelp Desk Technician
CredentialsTypically requires certifications like CompTIA A+ or Network+Often requires similar certifications, such as CompTIA A+ or Microsoft Certified
Work EnvironmentProvides technical assistance remotely via phone, chat, or remote access toolsProvides support primarily via phone or in-person, often within an office setting
Employer & Industry UsageUsed across IT, tech support, and customer service industriesCommon in IT, corporate, and customer service sectors

Remote Support and Help Desk Technician roles share similar credentials and work environments, focusing on troubleshooting and resolving technical issues. Remote Support emphasizes remote assistance using remote access tools, while Help Desk Technicians may work on-site or via phone. Both roles are vital in IT support, often overlapping in skills and certifications.

More about Remote Support jobs

What are the most commonly searched types of Support jobs in Des Moines, IA?

The most popular types of Support jobs in Des Moines, IA are:

What are popular job titles related to Remote Support jobs in Des Moines, IA?

For Remote Support jobs in Des Moines, IA, the most frequently searched job titles are:

What job categories do people searching Remote Support jobs in Des Moines, IA look for?

The top searched job categories for Remote Support jobs in Des Moines, IA are:

What cities near Des Moines, IA are hiring for Remote Support jobs?

Cities near Des Moines, IA with the most Remote Support job openings:

Remote Support jobs near you
Infographic showing various Remote Support job openings in Des Moines, IA as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $52,875 per year, or $25.4 per hour.

Smart Living Remote Support Professional (Onsite)

Altoona, IA • On-site, Remote

Balance Autism
Offices of Mental Health Practitioners • 51 - 200 employees
Learn more about Balance Autismexternal

$16 - $16.25/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 26 days ago

Job description

Description
Balance Autism is looking for a Smart Living Remote Support Professional to add to our team in Altoona! This individual is responsible for the following essential duties.
ESSENTIAL DUTIES:
  • Responds to emergency requests from person's served, and as needed escalates to dispatching of back-up in person staffing.
  • Notifies and coordinates with emergency services when required.
  • Troubleshoots technology issues with remote support systems in the homes
  • Provides ongoing training with technology to persons served to engage them to utilize in-home devices.
  • Monitors wearable devices when individual is away from home, and provides assistance and interventions as needed.
  • Provide in-service training and consultation to person's served and parents on technology, including the use of remote support systems.
  • Provide remote support to individuals remotely throughout assigned region
  • Interacts with the person served with high attention to engagement.
  • Promotes an inclusive environment which fosters respect and dignity within cultural context.
  • Respects the role of family members and/or guardians in planning and providing services.
  • Ensures compliance with all laws, safety rules, and Balance Autism policies and procedures.
  • Demonstrates the ability to identify, prevent, and report situations of abuse, exploitation, neglect, and other adverse events.
  • Ensures timely and accurate documentation of services.
  • Participates in and attends various meetings and trainings as required.
  • Other duties as assigned.

You're a good fit for this position if you have the following:
  • Language Skills - Ability to read and interpret documents such as safety rules, operating and maintenance instruction, and procedure manuals. Ability to write. Ability to speak effectively before persons served, inspectors, and/or employees of organization
  • Mathematical Skills - Ability to add and subtract two-digit numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using units of American money and weight measurement, volume, and distance.
  • Computers Skills - To perform this job successfully, an individual should be able to use trained knowledge of technology programs used by Balance Autism including Payroll and Electronic Medical Record Systems.
  • Reasoning Ability - Ability to deal with problems involving several concrete variables in standardized situations. Demonstrates reasonable decision making even when dealing with emotional topics.
  • Job Knowledge - Requires minimal supervision; displays understanding of how job functions with other team members.
  • Teamwork - Contributes to building a positive team spirit.
  • Diversity - Shows respect and sensitivity for cultural differences; promotes a harassment-free environment.

BENEFITS:
  • $16/hr
  • Provide a Medication Manager certification and receive higher compensation
  • 403 (b) retirement plan with up to 8% employer match
  • Student loan repayment program with up to 8% contribution match (Full-time only)
  • Medical, dental and vision insurance (Full-time only)
  • Short- and long-term disability insurance (Full-time only)
  • Generous PTO plans (Full-time only)

Requirements
REQUIREMENTS:
  • Must be 18 years of age
  • High School Diploma or GED required
  • Proficient knowledge of technology, and possesses ability to navigate multiple technology platforms
  • Be able to work directly from the Altoona, Iowa location
  • Current CPR/First Aid Certification
  • Current Safety Care Training Certification
  • Current Medication Administration Certification
  • Current and valid driver's license (less than 5 points)
  • Current and valid vehicle insurance coverage

Preferred
  • One to two years of related experience and/or training; to include the areas of smart technology and training/coaching others.
  • Previous experience as a Job Coach, DSP, OTA or Paraprofessional

PHYSICAL/WORK REQUIREMENTS:
  • Will work within the remote support center with varied environments and in a variety of locations in the community
  • This job routinely uses technology that is equipped to assist residents of the home in activities of daily living.
  • This job routinely uses standard office equipment such as computers, phones, copiers, filing cabinets and faxes
  • Frequent contact and interaction with people receiving services, family, and employees
  • While performing the duties of this position the employee travels by automobile and is exposed to changing weather conditions
  • The noise level in the work environment is usually moderate

Apply