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Remote Support Jobs in Clarkesville, GA (NOW HIRING)

Major Gifts Ramp-Up

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Operations Support Coordinator

Westminster, SC · Remote

$41K/yr

  • Medical

The Operations Support Coordinator is a full-time professional responsible for providing ... This is primarily a remote position; however, candidates must be available to report to the office ...

Urgent

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Remote Support information

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How much do remote support jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for remote support in Clarkesville, GA is $23.04, according to ZipRecruiter salary data. Most workers in this role earn between $17.02 and $25.10 per hour, depending on experience, location, and employer.

What is remote support?

Remote support refers to technical assistance provided to users over the internet or other networks, without the need for a technician to be physically present. It typically involves troubleshooting computer issues, software installation, or system maintenance by accessing the user's device remotely. This allows for faster issue resolution and convenience for both the support provider and the end user. Remote support is commonly used in IT helpdesks and customer service environments.

What are remote support jobs?

Remote support jobs include positions such as remote technical support specialist, information technology support specialist, systems support specialist, and remote help desk support analyst, to name just a few. Your specific responsibilities depend on the field in which you work, and many fields, including business, healthcare, customer service, and education, employ support specialists to answer calls about hardware and software issues. Your duties also depend on the type of support you provide. Your job may focus on server or database problems, or you may work to troubleshoot systems administration issues or answer general customer questions.

What are the key skills and qualifications needed to thrive as a remote support specialist, and why are they important?

To thrive as a Remote Support specialist, you need strong problem-solving abilities, technical troubleshooting skills, and typically a background in IT or customer support. Familiarity with remote desktop tools, ticketing systems, and common operating systems is essential, and certifications like CompTIA A+ or Microsoft Certified support credentials are often preferred. Excellent communication, patience, and active listening set top performers apart in this role. These skills ensure efficient resolution of technical issues while maintaining a positive customer experience, which is critical for client satisfaction and organizational success.

What are some common challenges faced by professionals in a remote support role, and how can they be addressed?

One common challenge in Remote Support roles is effectively diagnosing and resolving issues without physical access to devices, which requires strong communication skills and proficiency with remote troubleshooting tools. Professionals may also face difficulties managing multiple support tickets simultaneously, making time management and prioritization essential. Building rapport with users remotely can be more challenging than in-person interactions, so maintaining a patient and empathetic approach is crucial. Regular training on new software and staying updated on company protocols also help Remote Support professionals deliver effective assistance.

What is the difference between Remote Support vs Help Desk Technician?

AspectRemote SupportHelp Desk Technician
CredentialsTypically requires certifications like CompTIA A+ or Network+Often requires similar certifications, such as CompTIA A+ or Microsoft Certified
Work EnvironmentProvides technical assistance remotely via phone, chat, or remote access toolsProvides support primarily via phone or in-person, often within an office setting
Employer & Industry UsageUsed across IT, tech support, and customer service industriesCommon in IT, corporate, and customer service sectors

Remote Support and Help Desk Technician roles share similar credentials and work environments, focusing on troubleshooting and resolving technical issues. Remote Support emphasizes remote assistance using remote access tools, while Help Desk Technicians may work on-site or via phone. Both roles are vital in IT support, often overlapping in skills and certifications.

More about Remote Support jobs

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The top searched job categories for Remote Support jobs in Clarkesville, GA are:

What cities near Clarkesville, GA are hiring for Remote Support jobs?

Cities near Clarkesville, GA with the most Remote Support job openings:

Remote Support jobs near you

Operations Support Coordinator

Major Gifts Ramp-Up

Westminster, SC • Remote

Urgent

$41K/yr

Full-time

Medical

Posted 13 days ago

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Job description

The Operations Support Coordinator is a full-time professional responsible for providing exceptional operational, administrative, and member support to the Major Gifts Ramp-Up organization. Reporting directly to the Chief Operating Officer, this individual serves as a key point of contact for nonprofit leaders, members, customers, partners, and internal staff.

This position combines customer service, administrative support, product demonstrations, member success, technology support, research, and operational coordination. The successful candidate will help ensure every interaction with Major Gifts Ramp-Up reflects professionalism, responsiveness, and a commitment to outstanding service.

This is primarily a remote position; however, candidates must be available to report to the office on a quarterly basis for training, meetings, special projects, and occasional business needs.

Primary Responsibilities:

Executive & Operations Support

  • Report directly to the Chief Operating Officer.
  • Provide administrative and operational support as assigned.
  • Assist with day-to-day operational projects and priorities.
  • Coordinate multiple assignments while meeting deadlines.
  • Maintain organized records, documents, and digital files.
  • Support internal workflows and special initiatives.

Member Support

  • Serve as a friendly and professional first point of contact for members and prospective members.
  • Answer incoming telephone calls with professionalism and enthusiasm.
  • Respond promptly to emails and member inquiries.
  • Assist members with membership renewals and credentialing payments.
  • Support members throughout the NANOE credentialing process.
  • Resolve routine member questions or direct inquiries to the appropriate team member.

Product Demonstrations

Conduct live virtual demonstrations of:

  • NANOE Central
  • NANOE Credentialing Portal
  • DonorScope
  • Major Gifts Ramp-Up Cloud
  • Fetch the Fundraising Dog

Product Assistance

  • Assist members as they use DonorScope.
  • Help users navigate online platforms.
  • Troubleshoot common technical issues.
  • Guide members through platform features and functionality.
  • Ensure members have a positive onboarding experience.

Administrative & Data Management

  • Enter and maintain data in Google Sheets and Microsoft Excel.
  • Prepare reports and spreadsheets.
  • Maintain accurate member records.
  • Assist with database organization and updates.

Research

  • Research nonprofit organizations throughout the United States.
  • Locate executive leadership contact information.
  • Verify organizational information using online research tools.
  • Compile research into organized spreadsheets and databases.

Virtual Meeting Support

  • Schedule and coordinate Zoom meetings.
  • Manage Zoom sessions with multiple participants.
  • Provide technical assistance before and during meetings.
  • Support webinars, online meetings, and virtual events.

Team Support

Provide operational support to:

  • Chief Executive Officer
  • Chief Operating Officer
  • Chief Marketing Officer
  • Business Development Executive
  • Major Gifts Ramp-Up Counselors

Required Qualifications

  • Minimum two years of professional customer service, administrative support, operations support, or related experience.
  • Excellent verbal and written communication skills.
  • Outstanding telephone etiquette.
  • Professional Zoom and virtual meeting presence.
  • Strong organizational and multitasking abilities.
  • Ability to work independently in a remote environment.
  • High attention to detail.
  • Positive, service-oriented attitude.
  • Strong problem-solving skills.
  • Commitment to maintaining confidentiality.

Technical Skills

Candidates should be proficient with or able to quickly learn:

  • Google Workspace
  • Google Sheets
  • Gmail
  • Microsoft Office
  • Microsoft Excel
  • Zoom
  • Google Meet
  • Cloud-based software platforms
  • Internet research
  • Screen sharing
  • Online collaboration tools

Preferred Qualifications

Preference may be given to candidates with experience in:

  • Customer Success
  • Member Services
  • Administrative Operations
  • CRM systems
  • Nonprofit organizations
  • Webinar support
  • Online education platforms
  • Database management

Compensation & Schedule

  • Starts at $20.00 per hour
  • Full-time
  • 40 hours per week
  • Primarily remote
  • Must reside within approximately 50 minutes of Westminster, South Carolina (29693)

Success in This Role

The ideal Operations Support Coordinator enjoys helping people, learns new technology quickly, communicates with professionalism, and takes pride in solving problems. This individual is dependable, organized, adaptable, and committed to creating an exceptional experience for every member, customer, and colleague they serve.

Company Description

Major Gifts Ramp-Up provides nonprofits, ministries and churches around the world the programs they need to build financial capacity through major gifts fundraising.