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Remote Support Jobs in Bridgeport, WV (NOW HIRING)

Student Support Advisor

Salem, WV · Remote

$42K - $48K/yr

Remote FLSA Status: Non-Exempt Position Summary: The Student Support Advisor provides proactive, holistic advice and student success support throughout the student lifecycle--from enrollment through ...

New

Student Support Advisor

Salem, WV · Remote

$42K - $48K/yr

Remote FLSA Status: Non-Exempt Position Summary: The Student Support Advisor provides proactive, holistic advice and student success support throughout the student lifecycle--from enrollment through ...

New

Admissions Representative

Salem, WV · Remote

$45K - $60K/yr

Work Environment This is a fully remote position. The employee is expected to maintain a professional home office environment that supports productivity, confidentiality, and effective communication.

New

Admissions Representative

Salem, WV · Remote

$45K - $60K/yr

Work Environment This is a fully remote position. The employee is expected to maintain a professional home office environment that supports productivity, confidentiality, and effective communication.

New

Customer Service and Sales Representative

Weston, WV · Remote

$80K - $100K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Location: Remote within Shentel's footprint in Virginia, West Virginia, Pennsylvania, Maryland ... while supporting customers Self-motivated and able to work independently Why Join Us: Robust ...

New

Fun, Casual Work Environment Requirements We are seeking remote individuals within an hour commute to one of the Gabe's locations. Candidates must have prior customer service experience. Prior ...

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Remote Support information

See Bridgeport, WV salary details

$14

$26

$45

How much do remote support jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for remote support in Bridgeport, WV is $26.48, according to ZipRecruiter salary data. Most workers in this role earn between $19.57 and $28.85 per hour, depending on experience, location, and employer.

What is the easiest remote support job to get hired for?

Entry-level remote support roles, such as help desk technician or customer support agent, are generally the easiest to secure due to lower experience requirements. These positions often require basic technical knowledge, good communication skills, and familiarity with common support tools like ticketing systems, making them accessible for beginners.

What are the key skills and qualifications needed to thrive as a remote support specialist, and why are they important?

To thrive as a Remote Support specialist, you need strong problem-solving abilities, technical troubleshooting skills, and typically a background in IT or customer support. Familiarity with remote desktop tools, ticketing systems, and common operating systems is essential, and certifications like CompTIA A+ or Microsoft Certified support credentials are often preferred. Excellent communication, patience, and active listening set top performers apart in this role. These skills ensure efficient resolution of technical issues while maintaining a positive customer experience, which is critical for client satisfaction and organizational success.

What is the difference between Remote Support vs Help Desk Technician?

AspectRemote SupportHelp Desk Technician
CredentialsTypically requires certifications like CompTIA A+ or Network+Often requires similar certifications, such as CompTIA A+ or Microsoft Certified
Work EnvironmentProvides technical assistance remotely via phone, chat, or remote access toolsProvides support primarily via phone or in-person, often within an office setting
Employer & Industry UsageUsed across IT, tech support, and customer service industriesCommon in IT, corporate, and customer service sectors

Remote Support and Help Desk Technician roles share similar credentials and work environments, focusing on troubleshooting and resolving technical issues. Remote Support emphasizes remote assistance using remote access tools, while Help Desk Technicians may work on-site or via phone. Both roles are vital in IT support, often overlapping in skills and certifications.

What are remote support jobs?

Remote support jobs include positions such as remote technical support specialist, information technology support specialist, systems support specialist, and remote help desk support analyst, to name just a few. Your specific responsibilities depend on the field in which you work, and many fields, including business, healthcare, customer service, and education, employ support specialists to answer calls about hardware and software issues. Your duties also depend on the type of support you provide. Your job may focus on server or database problems, or you may work to troubleshoot systems administration issues or answer general customer questions.

What are some common challenges faced by professionals in a remote support role, and how can they be addressed?

One common challenge in Remote Support roles is effectively diagnosing and resolving issues without physical access to devices, which requires strong communication skills and proficiency with remote troubleshooting tools. Professionals may also face difficulties managing multiple support tickets simultaneously, making time management and prioritization essential. Building rapport with users remotely can be more challenging than in-person interactions, so maintaining a patient and empathetic approach is crucial. Regular training on new software and staying updated on company protocols also help Remote Support professionals deliver effective assistance.

What is remote support?

Remote support refers to technical assistance provided to users over the internet or other networks, without the need for a technician to be physically present. It typically involves troubleshooting computer issues, software installation, or system maintenance by accessing the user's device remotely. This allows for faster issue resolution and convenience for both the support provider and the end user. Remote support is commonly used in IT helpdesks and customer service environments.

What are the most commonly searched types of Support jobs in Bridgeport, WV?

The most popular types of Support jobs in Bridgeport, WV are:

What are popular job titles related to Remote Support jobs in Bridgeport, WV?

For Remote Support jobs in Bridgeport, WV, the most frequently searched job titles are:

What cities near Bridgeport, WV are hiring for Remote Support jobs?

Cities near Bridgeport, WV with the most Remote Support job openings:

Mid Software Developer - Backend

Trilogy Innovations Inc

Bridgeport, WV • On-site, Remote

$111K - $111K/yr

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 21 days ago


Job description

⚠ ACTIVE SECURITY CLEARANCE REQUIRED. Candidates without an active clearance cannot be considered for this position.
Mid Backend Software Developer
About Trilogy Innovations
At Trilogy Innovations, we are committed to driving meaningful change for our customers and communities through smart, innovative technology that solves real problems. As a growing systems and software engineering company, we partner across public and private sectors to modernize enterprise systems, strengthen security, and deliver high value solutions. We are scaling with purpose, investing in our people, processes, and platforms as we expand. We work hard, think creatively, and value every perspective as we push boundaries and build systems that matter.
Who you are
Trilogy Innovations is seeking Mid-Level Software Developers to provide remote support for a federal customer. This is an exciting opportunity to join a growing, collaborative team and contribute to a multi-year initiative focused on modernizing large-scale, mission-critical IT systems. Ideal candidates are motivated technologists who thrive in dynamic environments and are eager to make a meaningful impact on high-visibility federal projects while working in a fully remote setting.
This role requires at least a Secret Security Clearance, and primary work location is remote.
On-Call Expectations:
To support critical system needs, this role participates in a rotating on-call schedule for one week out of every four. During your on-call week, you'll be part of a responsive support team that helps ensure system reliability and continuity.
  • Acknowledge on-call contacts (phone, text, or email) within 15 minutes
  • Remain within reasonable access to your secure work laptop while on call
  • Log in and begin assessing or troubleshooting requests within 60 minutes of notification

The on-call rotation is structured to provide balance while ensuring our federal partners receive timely, dependable support when it matters most.
What you will do:
  • Develop, create, and modify general computer applications software or specialized utility programs.
  • Design, build, and maintain microservices in a cloud native architecture.
  • Operate and support an enterprise scale production system; identify, troubleshoot, and resolve complex system issues.
  • Analyze user needs to develop robust software solutions aligned with business and mission goals.
  • Analyze, design, and optimize relational and NoSQL databases within application ecosystems.
  • Participate in code reviews, pair programming, and mentoring of junior developers to promote engineering excellence.
  • Collaborate with cross functional teams including DevOps, QA, Security, Product, and Architecture.

High-level objectives include, but are not limited to the following:
  • Migrate all current-system functionality from the mainframes and operate within a cloud-based environment (AWS GovCloud).
  • Transition investigative search capabilities to Elasticsearch or similar technologies to improve speed and analytical capabilities for law enforcement users.
  • Build new microservices using OpenShift based container platforms following scalable, cloud native patterns.
  • Implement full stack components where applicable, supporting UI integration layers using modern JavaScript frameworks.
  • Support integration with event driven architectures and high throughput data processing systems.

What you bring
We require:
  • Bachelor's Degree with a minimum of 5 years of work experience or Associate's Degree with a minimum of 7 years of experience.
  • Active Tier 3 Secret clearance (or higher).
  • Strong proficiency in Object-Oriented Programming, Java, and the Spring Boot framework
  • Experience developing microservices, REST APIs, and cloud native applications.
  • Hands-on experience with Kubernetes, Helm charts, and container orchestration in OpenShift or similar platforms
  • Experience designing, developing, and operating solutions in AWS or other cloud platforms.
  • Hands-on experience with Apache Kafka for event-driven architectures and enterprise message brokers (IBM MQ, RabbitMQ, or ActiveMQ)
  • Experience with observability tooling including distributed tracing, structured logging, and metrics collection (OpenTelemetry, Kibana, ELK stack)
  • Experience operating within GitOps practices (GitLab, GitHub, Bitbucket, ArgoCD, etc.).
  • Experience working within Agile frameworks, including participation in Scrum/SAFe ceremonies.
  • Familiarity with Atlassian tools (Jira, Confluence, Bitbucket).
  • Ability to write clear technical documentation including API docs, architecture decisions, and implementation notes

Nice to have:
  • Experience with artifact repository managers (Artifactory, Nexus, or similar) for dependency and container image management
  • Demonstrate a positive, collaborative attitude and a commitment to team success
  • Take pride in delivering high-quality, reliable software that supports a mission-critical system
  • Demonstrate accountability for assigned work and shared team outcomes
  • Engage constructively in Agile ceremonies and technical discussions
  • Maintain a strong work ethic, professionalism, and respect for teammates, stakeholders, and mission priorities
  • Adapts to change and approaches challenges with a solution-oriented mindset

How success is measured
Candidates who excel in this role will demonstrate:
  • A positive, collaborative attitude and strong commitment to team success.
  • Ability to deliver high quality, reliable software supporting mission critical operations.
  • Accountability for individual and shared team outcomes.
  • Strong communication skills and ability to engage constructively in Agile ceremonies.
  • (for Mid) Ability to mentor junior developers and contribute to shared engineering growth.
  • Flexibility, adaptability, and a solution-oriented mindset in complex technical environments.
  • Ability to collaborate with architects, DevOps engineers, and product teams to drive modernization outcomes.

The following capabilities, while not required, are increasingly valuable for supporting modern cloud programs and candidate evaluation:
Cloud & DevOps Enhancements:
  • Experience with AWS services such as EC2, S3, RDS, Lambda, DynamoDB, or similar cloud technologies.
  • Experience building and optimizing CI/CD pipelines (GitLab CI, Jenkins, GitHub Actions).
  • Experience with Infrastructure as Code tools such as Terraform or CloudFormation.
  • Knowledge of Linux administration, shell scripting, and environment automation.
  • Full-Stack Development Capabilities
  • Experience with modern JavaScript frameworks such as React, Next.js, or Angular.
  • Knowledge of GraphQL, responsive UI development, and front-end integration patterns.

Additional Programming Strengths
Experience with one or more of the following is beneficial but not required:
  • Python
  • Go
  • Kotlin
  • Node.js
  • C++ / C#
  • Ruby

Data & Search Technologies:
  • Experience with relational databases (PostgreSQL, Oracle, SQL Server, MySQL).
  • Experience with NoSQL systems (MongoDB, DynamoDB, Redis).
  • Experience with distributed data systems such as Spark, HBase, or Solr.
  • Quality & Testing
  • Experience with unit testing, integration testing, TDD, or automated test frameworks (JUnit, etc.).
  • Experience with Elasticsearch
  • Experience with Maven for dependency management and build automation in Java projects

Work Environment: Remote with occasional travel as required.
Compensation and Benefits:
Salary range: $111,000 - $114,000

  • Competitive salary based on experience
  • Performance bonus eligibility
  • 401k with company match
  • Medical, dental, and vision coverage
  • Life and disability insurance
  • Health Savings Account
  • Professional development programs
  • Employee referral bonus program

Why Trilogy Innovations
At Trilogy Innovations, we believe strong teams build meaningful solutions. We deliver high quality systems and software engineering services across public and private sectors, supporting complex and mission critical environments with integrity, collaboration, and care.
Since 2010, our talented team has partnered with organizations such as the FBI, U.S. Air Force, NASA, Department of Education, Department of Energy, DHS, SOCOM, and leading private sector clients. We are known for combining technical excellence with a thoughtful, people first approach.
At Trilogy, you will work alongside smart, committed professionals in a supportive, learning oriented environment. We value innovation, accountability, and continuous growth, and we encourage our people to bring both expertise and humanity to the work they do.
If you are looking to contribute to impactful work while growing your skills in a collaborative and forward-thinking organization, Trilogy Innovations is a place where you can do just that.
Trilogy Innovations, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Applicant Privacy Notice
Trilogy Innovations, Inc. collects and processes personal information you provide when applying for a position through our careers site, which is powered by JazzHR. This may include your contact details, resume, work history, qualifications, and information obtained through interviews, references, and background checks, where permitted by law.
We use this information to evaluate your application, communicate with you, verify your qualifications, and support our recruiting and hiring processes. If you are selected for a role, your information may be used for onboarding and employment purposes. Your information may be shared with authorized Trilogy personnel and trusted service providers, including our applicant tracking system, JazzHR. We may also disclose information where required by law or to protect our business and operations.
We retain applicant information for as long as necessary to support recruiting activities and comply with legal requirements, typically up to two years after your application is no longer active. You may have the right to access, correct, or request deletion of your personal information, subject to applicable law. You may also update your information through your candidate profile.
Privacy Policy Notice
By providing a telephone number and submitting this form, you are consenting to be contacted by SMS. Message frequency varies. Message & data rates may apply. Reply STOP to opt out of further messaging. Reply HELP for more information, and refer to our privacy policy at https://www.trilogyit.com/privacy-policy.