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Remote Support Jobs in Hawaii (NOW HIRING)

KTA Super Stores

Remote Relief Pharmacy Technician

Hilo, HI

$17.75 - $21.75/hr

This position supports all KTA Pharmacy locations by providing remote assistance as permitted by Hawaii law and KTA policy, and may serve as an extension of on-site pharmacy staff to provide seamless ...

PharmD Live

Pharmacist (Hawaii - Remote)

HI · Remote

$62.50 - $75.25/hr

Fully Remote Target Location: Hawaii (HI) Licensure Requirement: Active pharmacist license in ... Support chronic disease management (e.g., diabetes, hypertension, COPD, CHF) * Utilize motivational ...

micro1 AI

Accounting Associate - Remote

Honolulu, HI · Remote

$60K - $100K/yr

Preferred Qualifications: • Prior payroll processing experience. • Experience supporting remote teams. • Familiarity with audit processes and financial compliance standards. Compensation ...

InsuraTec

Sales Representative (Remote)

Lahaina, HI · Remote

Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ... Remote Flexibility : Enjoy the freedom to work from home on your schedule. * Work-Life Balance

InsuraTec

Sales Representative (Remote)

Kapaa, HI · Remote

Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ... Remote Flexibility : Enjoy the freedom to work from home on your schedule. * Work-Life Balance

InsuraTec

Sales Representative (Remote)

Mililani, HI · Remote

Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ... Remote Flexibility : Enjoy the freedom to work from home on your schedule. * Work-Life Balance

InsuraTec

Sales Representative (Remote)

Waianae, HI · Remote

Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ... Remote Flexibility : Enjoy the freedom to work from home on your schedule. * Work-Life Balance

InsuraTec

Sales Representative (Remote)

Honolulu, HI · Remote

Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ... Remote Flexibility : Enjoy the freedom to work from home on your schedule. * Work-Life Balance

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All JobsRemote Support JobsRemote Support Jobs in Hawaii

Remote Support information

See Hawaii salary details

$14

$27

$46

How much do remote support jobs pay per hour?

As of Jun 23, 2026, the average hourly pay for remote support in Hawaii is $27.06, according to ZipRecruiter salary data. Most workers in this role earn between $20.00 and $29.47 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote Support specialist, and why are they important?

To thrive as a Remote Support specialist, you need strong problem-solving abilities, technical troubleshooting skills, and typically a background in IT or customer support. Familiarity with remote desktop tools, ticketing systems, and common operating systems is essential, and certifications like CompTIA A+ or Microsoft Certified support credentials are often preferred. Excellent communication, patience, and active listening set top performers apart in this role. These skills ensure efficient resolution of technical issues while maintaining a positive customer experience, which is critical for client satisfaction and organizational success.

What is the difference between Remote Support vs Help Desk Technician?

AspectRemote SupportHelp Desk Technician
CredentialsTypically requires certifications like CompTIA A+ or Network+Often requires similar certifications, such as CompTIA A+ or Microsoft Certified
Work EnvironmentProvides technical assistance remotely via phone, chat, or remote access toolsProvides support primarily via phone or in-person, often within an office setting
Employer & Industry UsageUsed across IT, tech support, and customer service industriesCommon in IT, corporate, and customer service sectors

Remote Support and Help Desk Technician roles share similar credentials and work environments, focusing on troubleshooting and resolving technical issues. Remote Support emphasizes remote assistance using remote access tools, while Help Desk Technicians may work on-site or via phone. Both roles are vital in IT support, often overlapping in skills and certifications.

What Are Remote Support Jobs?

Remote support jobs include positions such as remote technical support specialist, information technology support specialist, systems support specialist, and remote help desk support analyst, to name just a few. Your specific responsibilities depend on the field in which you work, and many fields, including business, healthcare, customer service, and education, employ support specialists to answer calls about hardware and software issues. Your duties also depend on the type of support you provide. Your job may focus on server or database problems, or you may work to troubleshoot systems administration issues or answer general customer questions.

What are some common challenges faced by professionals in a Remote Support role, and how can they be addressed?

One common challenge in Remote Support roles is effectively diagnosing and resolving issues without physical access to devices, which requires strong communication skills and proficiency with remote troubleshooting tools. Professionals may also face difficulties managing multiple support tickets simultaneously, making time management and prioritization essential. Building rapport with users remotely can be more challenging than in-person interactions, so maintaining a patient and empathetic approach is crucial. Regular training on new software and staying updated on company protocols also help Remote Support professionals deliver effective assistance.

What is remote support?

Remote support refers to technical assistance provided to users over the internet or other networks, without the need for a technician to be physically present. It typically involves troubleshooting computer issues, software installation, or system maintenance by accessing the user's device remotely. This allows for faster issue resolution and convenience for both the support provider and the end user. Remote support is commonly used in IT helpdesks and customer service environments.
More about Remote Support jobs
What are the most commonly searched types of Support jobs in Hawaii? The most popular types of Support jobs in Hawaii are:
What are popular job titles related to Remote Support jobs in Hawaii? For Remote Support jobs in Hawaii, the most frequently searched job titles are:
What job categories do people searching Remote Support jobs in Hawaii look for? The top searched job categories for Remote Support jobs in Hawaii are:
What cities in Hawaii are hiring for Remote Support jobs? Cities in Hawaii with the most Remote Support job openings:
Remote Support jobs near you
Remote Relief Pharmacy Technician

Remote Relief Pharmacy Technician

KTA Super Stores

Hilo, HI

$17.75 - $21.75/hr

Other

Posted 2 days ago

Job description

PRIMARY RESPONSIBILITY
The primary responsibility of a Remote Registered Pharmacy Technician is to ensure customer satisfaction by accurately assisting the Pharmacist on duty in the technical and production aspects of prescription processing, including preparation, counting, packaging, labeling, and other functions permitted under statute, while ensuring accuracy, safety, and regulatory compliance. This position supports all KTA Pharmacy locations by providing remote assistance as permitted by Hawaii law and KTA policy, and may serve as an extension of on-site pharmacy staff to provide seamless remote support. A Remote Registered Pharmacy Technician increases customer loyalty by assisting all customers with courteous, pleasant, patient service and treatment.
ESSENTIAL DUTIES
You MUST perform the following duties regularly and up to company standards, under the supervision of a licensed pharmacist:
  • Promptly, courteously and efficiently greet, thank, offer assistance, and meet the needs of all customers.
  • Remotely receive, enter, and process prescription information into the pharmacy system.
  • Assist with third-party billing, third-party billing, claim adjudication, and resolution of rejections at all pharmacy locations remotely.
  • Conduct remote stock checks at other pharmacy locations as needed, to support medication availability.
  • Perform all other remote pharmacy support duties as allowed by Hawaii law and KTA policy to ensure smooth operations across all pharmacy locations.
  • Assist pharmacists with workflow management and prescription organization.
  • Ensure compliance with state and federal pharmacy laws, policies, and procedures.
  • Maintain compliance with all pharmacy procedures, including safe and secure medication handling and accurate recordkeeping.
  • Answer incoming phone calls and direct calls appropriately.
  • Perform clerical and administrative tasks as assigned.

NON-ESSENTIAL JOB DUTIES
In order to provide the best possible service to our customers and pharmacy locations, the following duties are also required on an as-needed basis, during slow periods, or upon instruction by a senior clerk, supervisor, director or designated person-in-charge.
  • Provide remote assistance in processing invoices, documentation, and prescription filing as applicable.
  • Serve as an on-site relief pharmacy technician at any KTA Pharmacy location when additional staffing coverage is needed (e.g. vacation, illness, or peak business periods).
  • Assist with training and mentoring Pharmacy Assistants as appropriate.
  • Operate the cash register / POS system to charge and collect payment.
  • File prescriptions and maintain organized records.
  • Order merchandise as needed.
  • Receive, verify, and invoice merchandise from vendors.
  • Inventory merchandise - process returns, check for outdated items, etc.
  • When required, work on-site as a relief pharmacy technician at any KTA Pharmacy location to cover staffing needs or emergencies. A company vehicle will not be provided.
  • Receive, enter, and process prescription information into the pharmacy system.
  • Retrieve proper drugs from the shelves.
  • Type, bill, count, measure and package prescriptions.
  • Charge and collect payment from customer using cash register/computer.
  • Properly price, rotate and stock merchandise in the correct locations in the pharmacy.
  • Perform other duties as required or assigned.

CUSTOMER SERVICE EXPECTATIONS
All associates are required to provide our customers with "World Class Service" with a local touch.
  • GREET all customers (be friendly, smile and make face-to-face eye contact).
  • HELP all customers (listen and pay attention; be courteous; be knowledgeable about product location, services offered and store hours; offer alternatives if a product is out of stock; take the customer to the product, etc.).
  • Personalize the customer's shopping experience (make small talk, offer meal suggestions, explain current store promotions, etc.).
  • THANK all customers (show appreciation and offer a parting comment).

WORKING CONDITIONS
  • Continuously work indoors where it is clean, air-conditioned (sometimes cold), and adequately lighted environment.
  • Occasionally need to travel and work at other locations.

WORK HOURS
  • Generally, be available for work 7 days a week and holidays, between 6:00 am and 8:00 pm.

EQUIPMENT USE
  • Frequently use a telephone to communicate with fellow store associates, customers, sales representatives, other health care providers and insurance companies; use pens, pencils, calculator, photo-copier, fax machine, scanner and other "office" equipment to process customer's prescriptions and invoices; use a computer and keyboard to enter and retrieve date, process prescriptions, type reports and documents, send and receive emails, do research or look up claim information; operate a computer/cash register (POS system) when charging and collecting payment from customers.
  • Occasionally use a spatula, counting tray and "robot" or other automatic pill counter to count and fill customer's prescriptions; box cutters, ladders, stock wagons and hand trucks to stock and retrieve merchandise and supplies; operate a freight elevator, paper cutter and other office equipment.
  • Seldom need to operate a company vehicle.

MENTAL, PHYSICAL AND COMMUNICATION DEMANDS
  • MENTAL - Continuously exercise discretion and thoughtful judgment; pay attention to detail and be alert; remain cool, calm and relaxed in stressful situations. Frequently interact with internal and external customers (co-workers, other health care providers, insurance representatives and vendors) in a friendly and professional manner; be able to assist customers in finding solutions to their questions. Occasionally examine safety related issues and take appropriate action to ensure the safety of self, customers and co-workers.
  • PHYSICAL - Continuously need to stand and walk throughout the entire shift; use hands and fingers to open and close medication stock containers and vials, and type on the computer; have corrected vision when verifying prescription and customer information. Occasionally stoop, bend, squat, kneel, crouch, reach, climb ladders and step-stools, when performing all job duties. Seldom lift and carry up to 50 lbs. when performing job duties; sit for periods up to 2 hours and use peripheral vision when operating company owned vehicles.
  • COMMUNICATION - Continuously need to communicate effectively with internal and external customers, co-workers, other health care providers and management in a timely and professional manner; be honest and forthright in all written and oral communications. Frequently need to write in a coherent and legible manner when communicating and interacting with customers, co-workers and management; read and understand prescriptions, emails, communication logs or other printed communications; understand and follow-through on instructions left by co-workers; communicate verbally with customers to meet their needs; talk on the telephone to call other stores for information, answer incoming calls, transfer calls to another department, respond to Cashiers' pages, use the PA system, and troubleshoot insurance problems. Occasionally need to read Owners manuals, instruction books, etc. Seldom need to contact and talk to vendors.

QUALIFICATION REQUIREMENTS
Skills and Knowledge: Must have good mathematical skills for computing, measuring and billing
purposes. Must have the ability to use technology, in order to carry out duties and functions.
Knowledge of various health insurance plans is helpful.
Education / Experience / Background:
  • Must consent to a criminal background check and be free from any felony convictions related to a controlled substance.

Age Restrictions:
  • Must be at least 16 years of age to use a case cutter.
  • Must be at least 18 years of age to operate a trash baler, freight elevator, and any power-driven equipment.
  • Must be at least 18 years of age, have a valid Driver License, and receive company certification to operate a forklift.

CHARACTER TRAITS AND PERSONAL WORK VALUES
  • Personal Traits - To promote good working relationships with co-workers, customers and vendors.
    • Have a friendly, cheerful, pleasant demeanor, characterized by a strong desire to please customers and co-workers and serve them well.
    • Maintain a positive attitude toward work, vendors, co-workers, supervisors and customers.
    • Be service oriented toward customers and fellow co-workers.
    • Be a good listener, patient and understanding of customers and co-workers.
    • Be honest and trustworthy. Use good judgment.
    • Be neat and clean, in appearance and work habits.

  • Work Habits - To promote a productive work environment.
    • Greet, Help and Thank all customers.
    • Handle customers' complaints and concerns with tact.
    • Maintain a good attendance record.
    • Be punctual and committed to work when scheduled.
    • Be focused on task and detail-oriented, following all necessary and lawful procedures.
    • Show initiative. Always keep busy. Be a self-starter.
    • Be efficient and productive, while producing quality work.
    • Be flexible, versatile, organized, methodical and conscientious.
    • Be able to work under constant pressure while maintaining accuracy.
    • Be able to follow work procedures and policies (e.g. safety and security practices).
    • Create and maintain clean, safe and pleasant work environment for everyone.
    • Be a team player and work well with others.

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