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Remote Support Engineer Jobs in Tempe, AZ (NOW HIRING)

First Citizens Bank

Senior Java Engineer (Remote)

Phoenix, AZ · On-site +1

$119K - $157K/yr

Overview This is a remote role that may only be hired in the following location(s): AZ, NC and TX. ... As a Sr. Software Engineer, primary responsibility will be towards the development and support of ...

First Citizens Bank

Senior Java Engineer (Remote)

Phoenix, AZ · Remote

$119K - $157K/yr

Strong experience in supporting Business critical/ complex applications. * Exercises Judgement ... Empathy with developers. Innate desire to create a superlative developer experience down to the ...

Motorola

Senior DevOps Engineer (US REMOTE)

Phoenix, AZ · Remote

$140K - $170K/yr

  • Medical

  • Dental

  • Retirement

... s Full-Stack Engineer with expertise in IaC (Terraform), Helm, MySQL, Kubernetes, and CI/CD ... Provision and support configuration of relational databases with an emphasis on high availability ...

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Remote Support Engineer information

See Tempe, AZ salary details

$16

$38

$66

How much do remote support engineer jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for remote support engineer in Tempe, AZ is $38.78, according to ZipRecruiter salary data. Most workers in this role earn between $28.75 and $45.38 per hour, depending on experience, location, and employer.

How does a remote support engineer typically collaborate with other IT team members despite working remotely?

Remote Support Engineers often work closely with system administrators, network engineers, and help desk staff through digital channels such as instant messaging, video calls, and ticketing systems. They participate in regular virtual meetings to discuss ongoing issues, coordinate troubleshooting efforts, and share updates on critical incidents. Collaboration tools and clear communication protocols are essential to ensure seamless teamwork and efficient problem resolution, even when team members are geographically dispersed.

What are the key skills and qualifications needed to thrive as a remote support engineer?

To thrive as a Remote Support Engineer, you need strong troubleshooting abilities, knowledge of networking concepts, and a background in IT or computer science, often demonstrated by certifications like CompTIA A+ or Microsoft Certified: Azure Fundamentals. Familiarity with remote desktop software, ticketing systems, and diagnostic tools is typically required. Excellent communication, patience, and problem-solving skills set top performers apart in this role. These abilities are essential to efficiently resolve user issues, maintain system reliability, and ensure customer satisfaction in a remote environment.

What is the difference between Remote Support Engineer vs Technical Support Specialist?

AspectRemote Support EngineerTechnical Support Specialist
Required CredentialsTypically certifications like CompTIA A+, Network+, or vendor-specific certificationsSimilar certifications, often including CompTIA A+ or Microsoft certifications
Work EnvironmentRemote, providing technical assistance to clients or internal teamsRemote or on-site, assisting customers with product or service issues
Employer & Industry UsageIT companies, tech support firms, software providersIT departments, tech support centers, hardware vendors
Search & Comparison IntentHigh overlap, both roles involve remote troubleshooting and supportOften compared due to similar responsibilities and skill sets

The main difference is that Remote Support Engineers typically handle more complex technical issues and may work on network or system configurations, while Technical Support Specialists often focus on troubleshooting specific products or software. Both roles require strong technical skills and certifications, with overlapping work environments and employer types.

What cities near Tempe, AZ are hiring for Remote Support Engineer jobs?

Cities near Tempe, AZ with the most Remote Support Engineer job openings:

Infographic showing various Remote Support Engineer job openings in Tempe, AZ as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $80,667 per year, or $38.8 per hour.

Senior Java Engineer (Remote)

First Citizens Bank

Phoenix, AZ • On-site, Remote

$119K - $157K/yr

Full-time

Re-posted 16 days ago

First Citizens Bank rating

7.4

Company rating: 7.4 out of 10

Based on 106 frontline employees who took The Breakroom Quiz

107th of 171 rated banks

Job description

Overview
This is a remote role that may only be hired in the following location(s): AZ, NC and TX.
We are looking for a hands-on Senior Software Engineer to join our growing Online Banking delivery team, which provides technology solutions and integration services in following areas: Digital Banking, Core banking, Credit/Charge/Debit Cards, and Foreign Exchange. The ideal candidate should have the necessary skills and experience to provide technical guidance, estimation of efforts, understanding and deciding upon the optimal technology solution to achieve the desired business needs, day to day application support, should be able to navigate differing levels of gray/unknowns, and have excellent communication skills with other IT management levels, individual contributors and business stakeholders. They must be able to move at a rapid rate of execution to deliver requests and take advantage of any opportunities as they present themselves and navigate through any resource constraints. They must have both the short- and long-term strategic view when deciding on the best technical approach. They must be able to develop code and effectively oversee distributed development team members.
As a Sr. Software Engineer, primary responsibility will be towards the development and support of Digital Banking solutions/projects. The Senior Software engineer will be responsible for all software aspects within the team including research, design, technology insertion, development, testing and supporting them.
Responsibilities
  • Design and develop technical solutions that meet user needs with respect to functionality, performance, scalability, and reliability.
  • Oversee proactive maintenance on our existing Iaas/SaaS and on-premise applications within the Digital Banking, Mobile and integrating with Cards, Merchant Services, Payments, Foreign Exchange, Core banking and Trade Finance space to ensure our mission critical systems remain stable, are able to scale as our business grows, and remain fit-for-purpose.
  • Coordinate and assist with troubleshooting of code defects, data errors and configuration problems to determine the origin of application error.
  • Strong experience in supporting Business critical/ complex applications.
  • Exercises Judgement within defined procedures and practices to determine appropriate action.
  • Nice to have technical lead experience for small to medium sized projects.
  • Drive departmental best practices, guidelines implementation and adhere to standards.
  • Demonstrated expertise in designing and developing real-time integrations, file-based integrations and be able to optimize the use of database level processing.
  • Empathy with developers. Innate desire to create a superlative developer experience down to the last detail.
  • Deep love of building elegant, maintainable, well-documented, secure code.
  • Abstracting and refactoring should be a passion, not a chore.
  • Drive to learn new things and go above and beyond the call of duty.
  • Always working to improve yourself and constructively support the team around you.
  • May mentor junior engineers and contribute to the team's technical growth.

Qualifications
Bachelor's Degree and 4 years of experience in Software application development and maintenance OR High School Diploma or GED and 8 years of experience in Software application development and maintenance
Preferred Skills:
  • 8-10 years of hands on experience with Java/J2EE environment
  • Excellent ability to communicate technical information clearly and work effectively with cross-functional teams
  • Strong design & development experience with JEE & Enterprise Technologies: JMS, JDBC, Web development, Transactions, WS-*, JVM, JSP, Servlets, EJB, JNDI, JMX, JTA, Spring, JUnit, Hibernate.
  • Strong analytical and problem-solving skills
  • Experience building SpringBoot Microservices.
  • Experience building applications using container architecture with Kubernetes orchestration.
  • Preferred experience on public API development and using API Gateway like APIGEE.
  • In-depth understanding of JavaScript, including ES6+ features, Loopback, closures and asynchronous programming
  • Worked on Agile projects and has complete knowledge of day to day Agile routines.
  • Proven experience in building user interfaces with React.js
  • Familiarity with state management libraries like Redux or MobX
  • Understanding of the React component lifecycle and its best practices
  • Experience with testing frameworks like Jest or Mocha
  • Ability to interact with REST APIs and handle data fetching and manipulation
  • Proficient in using GITLAB for version control
  • Experience with Jira, Confluence and ORACLE Database systems
  • Understanding of basic UI/UX design principles
  • Prior experience with regulated financial organization is a plus

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.

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