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Remote Support Engineer Jobs in Memphis, TN (NOW HIRING)

ABB

Global Product Manager - Transformers

Byhalia, MS · Remote

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

You'll be empowered to lead, supported to grow, and proud of the impact we create together. Join us ... If remote, candidates should be located near a major metro area. This role is contributing to the ...

ABB

Global Product Manager - Transformers

MS · Remote

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

You'll be empowered to lead, supported to grow, and proud of the impact we create together. Join us ... If remote, candidates should be located near a major metro area. This role is contributing to the ...

Deloitte

Epic Denials Management Operator

Memphis, TN · Remote

$17.50 - $23.25/hr

Position Summary Join Deloitte's AI & Engineering practice to support hospital denials management ... This is a primarily remote role supporting enterprise Epic support, with minimal travel and ...

System One

IT Project Manager - PMP required

Memphis, TN · Remote

$100K - $119K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Hybrid - onsite and remote, 1 week a month onsite Hours: 40 hrs a week Security Clearance: None ... Support basic science research by overseeing projects involving High-Performance Computing (HPC ...

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Remote Support Engineer information

See Memphis, TN salary details

$14

$35

$60

How much do remote support engineer jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for remote support engineer in Memphis, TN is $35.59, according to ZipRecruiter salary data. Most workers in this role earn between $26.39 and $41.63 per hour, depending on experience, location, and employer.

How does a remote support engineer typically collaborate with other IT team members despite working remotely?

Remote Support Engineers often work closely with system administrators, network engineers, and help desk staff through digital channels such as instant messaging, video calls, and ticketing systems. They participate in regular virtual meetings to discuss ongoing issues, coordinate troubleshooting efforts, and share updates on critical incidents. Collaboration tools and clear communication protocols are essential to ensure seamless teamwork and efficient problem resolution, even when team members are geographically dispersed.

What are the key skills and qualifications needed to thrive as a remote support engineer?

To thrive as a Remote Support Engineer, you need strong troubleshooting abilities, knowledge of networking concepts, and a background in IT or computer science, often demonstrated by certifications like CompTIA A+ or Microsoft Certified: Azure Fundamentals. Familiarity with remote desktop software, ticketing systems, and diagnostic tools is typically required. Excellent communication, patience, and problem-solving skills set top performers apart in this role. These abilities are essential to efficiently resolve user issues, maintain system reliability, and ensure customer satisfaction in a remote environment.

What is the difference between Remote Support Engineer vs Technical Support Specialist?

AspectRemote Support EngineerTechnical Support Specialist
Required CredentialsTypically certifications like CompTIA A+, Network+, or vendor-specific certificationsSimilar certifications, often including CompTIA A+ or Microsoft certifications
Work EnvironmentRemote, providing technical assistance to clients or internal teamsRemote or on-site, assisting customers with product or service issues
Employer & Industry UsageIT companies, tech support firms, software providersIT departments, tech support centers, hardware vendors
Search & Comparison IntentHigh overlap, both roles involve remote troubleshooting and supportOften compared due to similar responsibilities and skill sets

The main difference is that Remote Support Engineers typically handle more complex technical issues and may work on network or system configurations, while Technical Support Specialists often focus on troubleshooting specific products or software. Both roles require strong technical skills and certifications, with overlapping work environments and employer types.

What cities near Memphis, TN are hiring for Remote Support Engineer jobs?

Cities near Memphis, TN with the most Remote Support Engineer job openings:

Infographic showing various Remote Support Engineer job openings in Memphis, TN as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $74,020 per year, or $35.6 per hour.

Senior Information Systems Manager /Operations Lead

Connexus Hub

Millington, TN • On-site, Remote

Full-time

Re-posted 12 days ago

Job description

  • Location: Hybrid / Remote with travel to Millington, TN
  • Status: Full-time


Position summary

The Operations Lead is the senior accountable for the full operations technical area (PWS C-8.3.1) across CNIC F&FR's enterprise environment. Functioning as Senior Information Systems Manager, you will lead the Operations workforce - Training/Development Consultants, Systems Administrators, and Support Specialists - and own the four operational scopes the PWS specifies: data conversion, training and change management, troubleshooting and resolution support, and cloud managed services. You will sit alongside the Cybersecurity Lead and Network Lead at the weekly Integration Review and Joint Change Advisory Board so operational changes are evaluated for cross-domain impact before they reach production.


What you will own

  • Tier II and Tier III service desk operations supporting 17,000+ users across 70+ installations - incident triage, system-down response, and performance issue resolution against the SLA targets defined in each task order.
  • Patching, bug fixes, and operational sustainment of live systems of record across the enterprise application portfolio.
  • Data conversion engagements - planning, pre-conversion data analysis, execution, and post-conversion validation against business acceptance criteria.
  • Cloud managed services - daily operation of the shared enterprise environment, dedicated IA support, and DevOps pipelines automating code and database schema deployments into UAT.
  • Enterprise-wide training programs and change management and communications for system rollouts - directing Training/Development Consultants on the team in collaboration with the Quality Manager.
  • Workforce leadership across Training/Development Consultants, Systems Administrators), Support Specialists.
  • Standing seat on the weekly Integration Review and Joint Change Advisory Board (JCAB).


Required qualifications

  • Active ITIL v4 Foundation certification at minimum; ITIL Managing Professional or Strategist preferred.
  • 10+ years progressive operations and service management leadership in federal IT or comparable enterprise environments.
  • Demonstrated experience leading Tier II/III support teams supporting enterprise applications (ERP, HR/payroll, financial, POS, or BI) at multi-site scale.
  • DevOps and cloud experience - AWS, Azure, or GCP certification at the DevOps Engineer or Solutions Architect level, with hands-on experience automating CI/CD pipelines into UAT and production.
  • Direct experience leading or coordinating data conversion engagements across enterprise systems.
  • DoD 8140 / 8570 IAT Level 2 baseline certification (Security+ or equivalent).
  • Working knowledge of change management methodology (Prosci ADKAR, Kotter, or equivalent) and enterprise training program leadership.
  • U.S. citizenship; ability to obtain and maintain the appropriate background investigation level.


Preferred qualifications

  • Prosci Change Management Certification or equivalent.
  • Active or recent Secret clearance (likely required at the task order level for systems touching DoD-connected environments).
  • Prior NAF or Navy operations leadership.
  • Experience with FedRAMP-authorized cloud environments or DISA SRG IL2 / IL4 deployments.
  • PMP certification.

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