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Remote Student Support Jobs in Gilbert, AZ (NOW HIRING)

SAIC

RTC-AZ, Remote Pilot Operator

Phoenix, AZ · Remote

We are looking Full-time, Remote Pilot Operator (RPO) candidates to join the SAIC Controller ... support to successfully train and prepare students to become fully certified air traffic ...

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How much do remote student support jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for remote student support in Gilbert, AZ is $21.45, according to ZipRecruiter salary data. Most workers in this role earn between $18.70 and $23.22 per hour, depending on experience, location, and employer.

What is remote student support?

A Remote Student Support job involves assisting students with academic, technical, or administrative concerns through online communication channels such as email, chat, or video calls. Responsibilities may include answering student inquiries, providing resources, troubleshooting technical issues, and offering guidance on coursework or school policies. This role requires strong communication skills, problem-solving abilities, and familiarity with digital learning platforms. It is commonly found in online schools, universities, and educational service providers.

What skills and qualifications are needed for remote student support?

To thrive as a Remote Student Support professional, you typically need a background in education, counseling, or customer service, along with excellent organizational and communication skills. Familiarity with learning management systems (LMS), video conferencing tools, and ticketing platforms is often required, and certifications in education or student advising are advantageous. Strong empathy, patience, and problem-solving abilities distinguish those who excel in helping students navigate challenges remotely. These skills are crucial for providing effective, accessible support and fostering student success in virtual learning environments.

What are the main challenges remote student support professionals face and how can they address them?

One of the main challenges in a Remote Student Support role is effectively communicating and building trust with students without face-to-face interaction. Professionals solve this by utilizing a combination of video calls, chat platforms, and proactive check-ins to ensure students feel supported and connected. They often need to manage competing priorities and respond quickly to diverse student needs, which requires strong time management and adaptability. Building rapport and maintaining engagement in a virtual setting are ongoing focuses, but continuous training and collaboration with teachers, IT, and academic advisors help address these challenges successfully.

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Infographic showing various Remote Student Support job openings in Gilbert, AZ as of September 2026, with employment types broken down into 55% Full Time, and 45% Part Time. Highlights an 100% Remote job distribution, with an average salary of $44,626 per year, or $21.5 per hour.

High School Digital Learning Success Coach, Bench

Phoenix, AZ • On-site, Remote

ASU Preparatory Academy
See more jobs at ASU Preparatory Academyexternal

Part-time

Re-posted 9 days ago

Key responsibilities

  • Support an assigned group of students from enrollment through elementary promotion by providing guidance and assistance.

  • Serve as the main point of contact for student onboarding, communication, and progress tracking.

  • Develop individualized learning plans, monitor student progress, and collaborate with families and staff to ensure student success.

Job description

If you are a current worker, please log into Workday and access our internal career site to apply.
Salary Range:
This is a Reserve position. Please see Job Description Summary below.
As part of Arizona State University's charter to provide access and excellence, ASU Preparatory Academy (ASU Prep) shares this commitment by demonstrating all students can achieve at the highest levels, regardless of their background. To scale our current impact, ASU Prep is advancing a major expansion program taking fundamental responsibility for the communities we serve.
The Learning Success Coach serves as the main point of contact for an assigned group of students to guide them to achieve academic success. The Learning Success Coach will counsel, motivate, and advise in order to help all students meet their educational goals. Responsible for creating and maintaining relationships with assigned students, their families and other stakeholders in an effort to support student success, retention and progression to graduation.
The Learning Success Coach (LSC) Bench is a reserve of highly qualified individuals who can start immediately once a position becomes available. ASUPD continues adding to our bench of qualified adjuncts on a continual basis. Most employment opportunities, once available, are remote full-time W2 employees. Being on the bench does not guarantee immediate employment nor does it guarantee an appointment to a full-time position within a certain time period. Please note, the bench is an unpaid position that does not receive benefits.
QUALIFICATIONS:
  • Bachelor's Degree in Education, Counseling, or equivalent; Master's Degree preferred
  • Minimum of three (3) years of experience teaching, academic coaching, social-emotional counseling, and/or college-going support for students
  • Experience with innovative technologies and online learning highly preferred
  • Active AZ Department of Public Safety (DPS) IVP Fingerprint Clearance Card.
  • Bilingual, a plus.
  • Any equivalent combination of experience and/or education from which comparable knowledge, skills and abilities have been achieved.

DUTIES AND RESPONSIBILITIES:
  • Directly support an assigned group of up to 150 students from enrollment through elementary promotion.
  • Serve as point of contact for student onboarding once the initial enrollment process is completed.
  • Provide individualized support to students based on identified risk factors including academic, socio-emotional, and other potential issues, and helps to develop individual plans for success
  • Work with each assigned student to develop an individualized learning plans to include realistic goals that will contribute to the academic and personal success in elementary school; develop relationships that foster development conversations; motivate students to achieve educational goals
  • Counsel and advise students by phone, email, text and other available online technologies
  • Closely track students' progress, through communication and analytics, to ensure class attendance and academic progress. Collaborate and provide communication with students, families and instructors.
  • Work with students to ensure a solid academic plan and ensure continued enrollment.
  • Work with school staff to conduct virtual information sessions, open houses, and other community events, as assigned
  • Resolve problems by clarifying issues; researching and exploring answers and alternative solutions; implement solutions; escalate unresolved problems. Follow up to ensure resolution of each issue.
  • Work collaboratively with other departments and services, across the school to understand processes, systems, and services and to resolve student issues.
  • Take students through the Student Orientation either individually or as a group.
  • Design, create and implement weekly Homeroom SEL lessons, Family Open Houses, Career spotlights as directed.
  • Train and support teachers on successful student support.
  • Proper and thorough documentation of interactions and processes as they evolve.
  • Site visits and visits with families, if and when needed.
  • Liaison between student, teacher, and family.
  • Participate in school meetings, trainings and committees, as scheduled.
  • Provide simple technology troubleshooting for students and families
  • 75% of working hours are spent in direct contact with students and/or parents either via phone calls or zoom meetings
  • Additional duties may be assigned as necessary

KNOWLEDGE, SKILLS AND ABILITIES:
  • Exceptional customer service, advising and counseling skills
  • Ability to articulate, represent professional demeanor and ability to take initiative.
  • Excellent interpersonal skills; ability to work with a wide-range of people including teachers, parents, students, alumni, corporate partners, vendors and admissions personnel.
  • Build open and honest relationships through excellent verbal and written communication.
  • Commitment to excellence in providing student services.
  • Strong problem-solving skills.
  • Proven written and verbal communication skills.
  • Strong organizational and planning skills.
  • Be adventurous, creative and open minded
  • Proficiency in Microsoft Office applications (Word, Excel, PowerPoint, and Outlook).
  • Proficiency with technology, computers and Microsoft Office Suite.
  • Experience using the internet and social media websites.

PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to stand and talk or hear and sometimes walk and sit. The employee must use hands, arms and fingers to input data, handle, feel or reach. While performing the duties of this job, the employee may occasionally push or lift up to 15 lbs such as boxes, supplies, etc. Specific vision abilities required by this job include close vision such as to read handwritten or typed material, and the ability to adjust focus, close vision, distance vision, color vision, peripheral vision and depth perception.
LOCATION:
Digital
TRAVEL:
Occasional travel may be required for site visits, meetings, trainings and/or conferences.
This job description is subject to change at any time.

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