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Remote Student Information Systems Jobs in Raleigh, NC

Strata Information Group

Project Manager

Raleigh, NC · Remote

$90K - $115K/yr

... and Student Information System (SIS) initiatives. We have an exciting upcoming opening for a ... At SIG, you'll be part of a dynamic remote organization, collaborating with clients across the ...

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Remote Student Information Systems information

See Raleigh, NC salary details

$10.7K

$91.6K

$133.2K

How much do remote student information systems jobs pay per year?

As of Jul 29, 2026, the average yearly pay for remote student information systems in Raleigh, NC is $91,579.00, according to ZipRecruiter salary data. Most workers in this role earn between $77,300.00 and $108,400.00 per year, depending on experience, location, and employer.

How does a Remote Student Information Systems professional typically collaborate with other departments in an educational institution?

Remote Student Information Systems (SIS) professionals work closely with academic administration, IT, registrars, and faculty to ensure accurate student data management and reporting. Collaboration often involves virtual meetings, shared project management platforms, and regular communication to address data integrity, streamline enrollment processes, and support compliance requirements. Effective cross-departmental teamwork is essential, especially when implementing new features or troubleshooting issues, as SIS professionals serve as a bridge between technical teams and end users. Building strong remote relationships and maintaining clear documentation are key to success in this distributed work environment.

What is the difference between Remote Student Information Systems vs Remote Education Data Analysts?

AspectRemote Student Information SystemsRemote Education Data Analysts
Required CredentialsTypically requires a degree in education, information systems, or related field; familiarity with SIS softwareRequires a degree in data analysis, statistics, or education; proficiency in data tools and analytics software
Work EnvironmentPrimarily working with student data management systems, often within educational institutions or vendorsFocuses on analyzing educational data to inform decisions, often within schools, districts, or edtech companies
Employer & Industry UsageUsed by schools, universities, and SIS vendors for student data managementEmployed by educational institutions, research organizations, and edtech firms for data analysis and reporting

Remote Student Information Systems specialists focus on managing and maintaining student data systems, while Remote Education Data Analysts analyze educational data to improve outcomes. Both roles require analytical skills and familiarity with education technology but serve different functions within the education sector.

What are Remote Student Information Systems?

Remote Student Information Systems are digital platforms that allow educational institutions to manage, store, and access student data online from any location. These systems typically handle tasks such as enrollment, grading, attendance, scheduling, and communication between students, teachers, and administrators. By operating remotely, they enable schools and universities to support distance learning, streamline administrative processes, and ensure data security and accessibility for all stakeholders.

What are the key skills and qualifications needed to thrive as a Remote Student Information Systems Specialist, and why are they important?

To excel as a Remote Student Information Systems Specialist, you need a strong background in data management, information technology, and knowledge of educational processes, often supported by a degree in IT or a related field. Familiarity with SIS platforms like PowerSchool, Infinite Campus, or Skyward, as well as database querying tools and FERPA compliance, is typically required. Attention to detail, problem-solving, and effective remote communication are crucial soft skills. These abilities ensure accurate student data management, system reliability, and seamless support for educational institutions.
What are the most commonly searched types of Student Information Systems jobs in Raleigh, NC? The most popular types of Student Information Systems jobs in Raleigh, NC are:
What are popular job titles related to Remote Student Information Systems jobs in Raleigh, NC? For Remote Student Information Systems jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Remote Student Information Systems jobs in Raleigh, NC look for? The top searched job categories for Remote Student Information Systems jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Remote Student Information Systems jobs? Cities near Raleigh, NC with the most Remote Student Information Systems job openings:
Remote Student Information Systems jobs near you
Customer Support Analyst - Student Information Systems

Customer Support Analyst - Student Information Systems

Wake County Public School System

Cary, NC • On-site, Remote

Full-time

This job post has expired today. Applications are no longer accepted.

Wake County Public School System rating

5.5

Company rating: 5.5 out of 10

Based on 36 frontline employees who took The Breakroom Quiz

505th of 617 rated elementary and secondary schools

Job description

Overview
POSITION TITLE (Oracle title)
CUSTOMER SUPPORT ANALYST
WORKING TITLE
Customer Support Analyst-Student Information Systems (SIS)
SCHOOL/DEPARTMENT
Technology Services Division (TSD)
LOCATION
Crossroads II, Cary, NC
PAY GRADE
Technology Grade 10
FLSA STATUS
Exempt
ELIGIBILITY FOR EMPLOYMENT CONTRACT
No
WORK WEEK SCHEDULE
Monday-Friday (occasional evenings and weekends) Position is eligible for a hybrid telework workweek
POSITION PURPOSE:
Provides excellent customer service related to SIS for Wake County Public School System (WCPSS) and its vendors while following the policies and procedures of the school system and the customer support center. Determines customer needs accurately and uses independent judgment to resolve the problem or to route or escalate the issue appropriately.
MINIMUM QUALIFICATIONS:
KNOWLEDGE, SKILLS, AND ABILITIES (KSAs)
  • Considerable knowledge of Microsoft Office, specifically Word, Excel, and PowerPoint; Google Apps;
  • Considerable knowledge of personal computers (PCs) and networking systems;
  • Considerable knowledge of Windows operating systems;
  • Critical thinking and interpersonal skills;
  • Ability to troubleshoot and analyze problems;
  • Ability to work within a team, demonstrate initiative, and have excellent customer service skills
  • Ability to exercise good judgment;
  • Ability to troubleshoot, problem-solve, analyze problems, and have a logical approach for resolution; flexible approach to work;
  • Ability to work effectively in a technical environment;
  • Ability to communicate clearly and concisely both in oral and written form using a variety of communication techniques and tools to ensure the appropriate flow of information, collaborative efforts, and feedback;
  • Ability to establish and maintain effective working relationships with school system staff, external agencies, and the public.

EDUCATION, TRAINING, AND EXPERIENCE
  • High school diploma or equivalent; AND
  • One year of experience serving in a help desk role or related field;
  • An equivalent combination of relevant education, training, and experience which provides the knowledge, skills, and abilities necessary to successfully meet the essential duties may be considered.

CERTIFICATION AND LICENSE REQUIREMENTS
None
PREFERRED QUALIFICATIONS:
  • Associates degree or higher from a regionally accredited college;
  • Experience working with a SIS application;
  • Experience working with Infinite Campus.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
  1. Provides customer service related to student information systems for WCPSS and its vendors while following the policies and procedures of the school system.
  2. Determines customer needs accurately and uses independent judgment to solve the problem, route, or escalate the call to the appropriate individual, vendor, or supervisor according to technology standards.
  3. Promotes help desk policy and technology standards by providing analysis and resolving issues.
  4. Creates and maintains a positive image of the school system through successful customer service relationships.
  5. Shares knowledge and supports other team members as solutions are implemented.
  6. Processes telephone calls in a consistent respectful, accurate, and prompt manner during all hours of operation.
  7. Multi-tasks and activates emergency procedures, as appropriate.
  8. Provides hands-on technical assistance and training, when appropriate.
  9. Performs other related duties, as assigned.

WORK ENVIRONMENT/PHYSICAL REQUIREMENTS
This job operates in a professional office environment and has a noise level of mostly low to moderate. This role routinely uses standard office equipment such as computers, scanners, and copiers. The position, at times, must be able to come into direct contact with school system staff and staff members. Work is considered light physical work, requiring the exertion of up to ten pounds of force.
EFFECTIVE DATE:6/2026
DISCLAIMER: The above statements are intended to describe the general purpose and responsibilities assigned to this position. They are not intended to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and skills required by the employees assigned to this position. This description may be revised by HR and approved at any time.

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About Wake County Public Schools

Sourced by ZipRecruiter

Wake County Public Schools (WCPSS) is a well-regarded educational institution based in Cary, NC, United States. As the largest school district in North Carolina and the 15th largest in the U.S, it operates within the education industry providing primary and secondary education to students in Wake County. The district oversees a wide array of schools, including traditional calendars, year-round calendars, modified calendars, and magnets. Founded in 1976, the WCPSS has consistently strived to meet the individual needs of all students by providing a safe, supportive, and rigorous learning environment.

Industry

Education

Company size

201 - 500 Employees

Headquarters location

Cary, NC, US

Year founded

1976

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