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Remote Student Assistant Jobs in Virginia (NOW HIRING)

Lancesoft

Customer Care Specialist

Reston, VA · On-site +1

$35 - $40/hr

Remote - Teams hours are 7: 30am -8pm EST. Must be available to work an 8 hour shift within those ... students), within established SLA requirements utilizing CB systems (most like salesforce CRM). ...

WinRed

Fall 2026 Part Time Intern

Arlington, VA · On-site +1

$17.25 - $23/hr

The WinRed Internship is fully remote, and we encourage individuals from across the United States ... Key Activities in the Program * Assist in managing WinRed donor relationships * Build WinRed pages ...

United Soccer League (USL)

Remote Overview of the United Soccer League (USL) The United Soccer League (USL) is the heartbeat ... Duties and Responsibilities Specific duties include, but are not limited to: * Assist with the ...

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Remote Student Assistant information

What is the difference between Remote Student Assistant vs Remote Intern?

AspectRemote Student AssistantRemote Intern
Required CredentialsEnrolled students, often with some coursework completedTypically students or recent graduates, sometimes with specific field knowledge
Work EnvironmentRemote, flexible hours, often part-timeRemote, may include project-based tasks or training periods
Employer & Industry UsageUniversities, colleges, academic departmentsCompanies, nonprofits, educational organizations
Common Search & ComparisonOften compared for flexible, part-time roles for studentsViewed as a stepping stone for career experience

Remote Student Assistants typically work for educational institutions, assisting with administrative or academic tasks, and are usually enrolled students. Remote Interns may work across various industries, gaining practical experience. Both roles are remote and flexible, but the main difference lies in their employer and purpose. Remote Student Assistants focus on supporting academic functions, while Remote Interns aim to develop professional skills.

What are the key skills and qualifications needed to thrive as a remote student assistant, and why are they important?

To thrive as a Remote Student Assistant, you need strong organizational skills, attention to detail, and proficiency in academic support, typically backed by enrollment in a college or university. Familiarity with online collaboration tools, learning management systems (LMS), and office software like Microsoft Office or Google Workspace is essential. Excellent communication, time management, and self-motivation are standout soft skills for this role. These skills ensure efficient remote support, effective coordination, and reliable assistance to both students and faculty in a virtual academic environment.

What is a remote student assistant?

Remote Student Assistants are students who provide administrative, academic, or technical support to faculty, staff, or departments while working from a remote location, typically from home. Their responsibilities can include tasks like answering emails, scheduling appointments, managing data, assisting with research, or supporting online courses. These positions allow students to gain valuable work experience and develop skills in communication, organization, and technology, all while maintaining a flexible schedule that accommodates their studies.

How does a remote student assistant typically collaborate with faculty and staff while working off-site?

Remote Student Assistants commonly use digital communication tools such as email, video conferencing, and project management platforms to coordinate tasks with faculty and staff. Regular virtual check-ins and clearly defined workflows help ensure that expectations are met and progress is tracked. While working remotely offers flexibility, it also requires strong self-management skills and proactive communication to address questions or challenges promptly. Building professional relationships and staying engaged through virtual team meetings can also enhance collaboration and job satisfaction.
What are popular job titles related to Remote Student Assistant jobs in Virginia? For Remote Student Assistant jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Remote Student Assistant jobs in Virginia look for? The top searched job categories for Remote Student Assistant jobs in Virginia are:
What cities in Virginia are hiring for Remote Student Assistant jobs? Cities in Virginia with the most Remote Student Assistant job openings:
Remote Student Assistant jobs near you
Infographic showing various Remote Student Assistant job openings in Virginia as of August 2026, with employment types broken down into 51% Full Time, 43% Part Time, 3% Temporary, and 3% Contract. Highlights an 100% Remote job distribution.

Customer Care Specialist

Lancesoft

Reston, VA • On-site, Remote

$35 - $40/hr

Temporary

Posted 24 days ago

Job description


Pay Rate: $35 - $40
Role:Customer Care Specialist
Location: Remote - Teams hours are 7: 30am -8pm EST. Must be available to work an 8 hour shift within those EST business hours based on team rotation schedule.
Profile:strong customer service experience at a tier 3 level. This role handles time-sensitive, high-complexity escalations from customers (teachers, parents, students), within established SLA requirements utilizing CB systems (most like salesforce CRM). Handling system access issues, duplicate accounts, missing information, etc. These roles will be focused on account issues, including but not limited to access to tools and service, account creation, and account updates. The role will require strong written communications but will provide support via phone as needed. Similar customer service experience that leverages is desired with strong research capabilities...Problem solvers with strong critical thinking skills and ability to get up to speed quickly and work independently.
About the Team
The Operations Division is focused on leading the organization's transformation to support delivery of digital assessments. The division aims to provide strong customer engagement and world-class digital assessment delivery experience that supports millions of students and thousands of schools and test centers annually.
The Customer Engagement department is a combination of teams that support our key constituents: students, parents, educators, and our state partners that represent approximately two million contacts per year. This integrated team serves as the organization's 'front line'and represents the voice of the customer, partnering across the organization to help improve the overall customer experience.
About the Opportunity
The Customer Care team handles our most time-sensitive and escalated issues and is known for delivering high-quality customer service to students, parents, and educators participating in any program. As a Customer Care Specialist, you will be responsible for managing all SAT, PSAT, AP, and CLEP escalated customer service matters through to full resolution, while identifying root causes and reporting findings to team leadership to support continuous improvement. This role requires a highly collaborative approach, with the ability to influence others and build strong relationships across internal and external stakeholders. The Customer Care Specialist reports directly to the Director of Customer Care Services. You will work closely with both internal and external partners to ensure compliance with policies and business procedures while identifying opportunities for continuous improvement. Success in this role will require strong organizational and prioritization skills, as well as the proven ability to manage multiple projects simultaneously-as a leader, an independent contributor, and a team member.
In this role, you will:
Provide Exceptional Customer Service (75%)
  • Serve as business contact between the customer service operations group and all of the internal departments and external vendors to address and resolve processing exceptions and/or escalated customer service cases. Establish a strong relationship.
  • Communicate effectively, verbally and in written format case status, as well as complex Program policies to consumers, to include students, parents, High School Guidance Counselors and College/University Admissions Personnel.
  • Work within aggressive timelines and with extremely sensitive student cases.
    Handle high volume caseloads while ensuring that cases are researched and closed within established timelines.
    Learn multiple customer service and operational system applications required to manage escalated customer service cases.
    Take a hands-on approach to lead resolution and root cause analysis of assigned customer service escalated cases.
    Conduct manual processes to implement exceptions workarounds.
    When necessary, provide manual support for data entry and exceptions.
    Provide support of other work across Operations Division as needed to support shared goals.
    Complete Special Projects and Continuous improvement (25%)
    Provide operational readouts and status on customer inquiries and trends within and/or externally with customers.
    Assist with customer outreach for special projects
    Provide input to the voice of the customer initiative helping to drive continuous improvement and improved customer experience
    Perform other related duties and projects as assigned
    Identify and communicate process improvements and quality checkpoints, as well as multiple Program policies driving customer complaints/concerns

Meet Your Recruiter
Hritika Raghuwanshi
LanceSoft logo

About LanceSoft

Sourced by ZipRecruiter

Established in 2000, LanceSoft is a Certified MBE and Woman-Owned organization. Lancesoft Inc. is one of the highest rated companies in the industry. We have been recognized as one of the Largest Staffing firms and ranked in the top 50 fastest Growing Healthcare Staffing firms in 2022. Lancesoft offers short- and long-term contracts, permanent placements, and travel opportunities to credentialed and experienced professionals throughout the United States. We pride ourselves on having industry leading benefits. We understand the importance of partnering with an expert who values your needs, which is why we're 100% committed to finding you an assignment that best matches your career and lifestyle goals. Our team of experienced career specialists takes the time to understand your needs and match you with the right job Lancesoft has been chosen by Staffing Industry Analysts as one of the Best Staffing Firms to Work for.LanceSoft specializes in providing Registered Nurses, Nurse Practitioners, LPNs/LVNs, Social Workers, Medical Assistants, and Certified Nursing Assistants to work in Acute Care Centers, Skilled Nursing Facilities, Long-Term Care centers, Rehab Facilities, Behavioral Health Centers, Drug & Alcohol Facilities, Home Health & Community Health, Urgent Care Clinics, and many other provider-based facilities.

Industry

Recruiting and staffing services

Company size

1,001 - 5,000 Employees

Headquarters location

Herndon, VA, US

Year founded

2000

Social media

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