Remote Stakeholder Engagement Jobs in Springfield, MA

Together we fight for everyone's opportunity for a better financial future.

We will do this together - with customers, partners and colleagues. We will fight for others, not against: We will stand up for and champion everyone's access to opportunities. The status quo is not good enough ... we believe every individual and every community deserves access to financial opportunities. We are determined to support both individuals and communities in reaching a better financial future. We know that reaching this future depends on our actions today.

Like our Purpose Statement, Voya believes in being bold and committed to action. We are committed to a work environment where the differences that we are born with - and those we acquire throughout our lives - are understood, valued and intentionally pursued. We believe that our employees own our culture and have a responsibility to foster an environment where we all feel comfortable bringing our whole selves to work. Purposefully bringing our differences together to positively influence our culture, serve our clients and enrich our communities is essential to our vision.

Are you ready to join a company with a strong purpose and a winning culture? Start your Voyage - Apply Now

• Lead and manage a team of ~8-10 engineers responsible for authentication, API security, and web security platform delivery
• Drive team productivity, accountability, and output optimization
• Establish clear ownership, priorities, and expectations across the team

• Build and enforce structured intake processes for work requests from digital/application teams
• Transition the team from ad hoc tracking (email/spreadsheets) to formal workflow management (e.g., ServiceNow)
• Define SLAs, prioritization models, and delivery timelines
• Implement tracking, reporting, dashboards, and performance metrics
• Ensure consistent visibility into work status, throughput, and delivery outcomes

• Partner closely with Digital, Application Development, and Business teams
• Translate business requests into structured, actionable work for the team
• Act as a liaison between technical teams and business stakeholders
• Ensure clear communication of delivery timelines, risks, and outcomes

• Oversee delivery and configuration across key platforms including:
  • IBM Verify Identity Access (formerly WebSEAL / ISVA)
  • IBM DataPower (API management layer)
  • Authentication and access management solutions
• Ensure secure, scalable support of customer-facing applications
• Guide the team in implementing changes, enhancements, and configurations

• Drive continuous improvement in how work is executed and delivered
• Introduce governance, quality control, and accountability frameworks
• Improve consistency in documentation, intake, and delivery practices

• Proven experience managing technical teams (7+ direct reports preferred)
• Strong experience in Identity & Access Management (IAM), authentication, or web security environments
• Demonstrated success implementing or improving:
  • Workflow processes
  • Intake models
  • SLAs and delivery tracking
  • Operational reporting and dashboards
• Experience working closely with application development or digital product teams
• Strong leadership, communication, and stakeholder management skills

• IBM Verify Identity Access (ISVA / WebSEAL)
• IBM DataPower
• Keycloak, Okta, PingFederate, Azure Entra
• API management or authentication platforms
• Tools like ServiceNow for workflow management

• Instill Customer Obsession - Ensure authentication and security platforms reliably support customer-facing applications, enabling secure and seamless digital experiences
• Transform with Automation/AI - Modernize intake, workflow tracking, and reporting through structured tools and automation to improve efficiency and transparency
• Drive Higher Performance Through Our People - Lead, coach, and align a high-performing engineering team with clear priorities, accountability, and stakeholder partnership
• Execute on the Fundamentals - Establish disciplined processes, SLAs, and governance to ensure consistent, high-quality, and secure delivery of services

Compensation Pay Disclosure:

Voya is committed to pay that's fair and equitable, which means comparable pay for comparable roles and responsibilities.

The below annual base salary range reflects the expected hiring range(s) for this position in the location(s) listed. In addition to base salary, Voya offers incentive opportunities (i.e., annual cash incentives, sales incentives, and/or long-term incentives) based on the role to reward the achievement of annual performance objectives. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Voya Financial is willing to pay at the time of this posting.

Actual compensation offered may vary from the posted salary range based upon the candidate's geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Be Well. Stay Well.

Voya provides the resources that can make a difference in your lives. To us, this means thriving physically, financially, socially and emotionally. Voya benefits are designed to help you do just that. That's why we offer an array of plans, programs, tools and resources with one goal in mind: To help you and your family be well and stay well.

What We Offer

• Health, dental, vision and life insurance plans
• 401(k) Savings plan - with generous company matching contributions (up to 6%)
• Voya Retirement Plan - employer paid cash balance retirement plan (4%)
• Tuition reimbursement up to $5,250/year
• Paid time off - including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day.
• Paid volunteer time - 40 hours per calendar year

Learn more about Voya benefits (download PDF)

Critical Skills

At Voya, we have identified the following critical skills which are key to success in our culture:

• Customer Focused: Passionate drive to delight our customers and offer unique solutions that deliver on their expectations.
• Critical Thinking: Thoughtful process of analyzing data and problem solving data to reach a well-reasoned solution.
• Team Mentality: Partnering effectively to drive our culture and execute on our common goals.
• Business Acumen: Appreciation and understanding of the financial services industry in order to make sound business decisions.
• Learning Agility: Openness to new ways of thinking and acquiring new skills to retain a competitive advantage.

Learn more about Critical Skills

Equal Employment Opportunity

Voya Financial is an equal-opportunity employer. Voya Financial provides equal opportunity to qualified individuals regardless of race, color, sex, national origin, citizenship status, religion, age, disability, veteran status, creed, marital status, sexual orientation, gender identity, genetic information, or any other status protected by state or local law.