Overview
NVISION Eye Centers is one of the largest ophthalmology providers in the U.S., with over ninety centers across six states including California, Oregon, Arizona, Texas, and Utah. An innovative leader in ophthalmology, weprovidethe best patient experiencethrough the use ofthe latest technology and treatment by the most talented and experienced surgeons in the industry. With more than 3,000 eye doctorsreferringtheir patients and trusting their own eyes to NVISION surgeons, NVISION Eye Centers is the Eyeย Doctors'ย #1 Choice.ย
We'reย looking for aย high energy,ย people focusedย Inside Sales Call Center Agentย who excels at building trust, influencing decisions, and guiding patients towardย lifechangingย vision correction procedures. This role is ideal for someone who loves connecting with people, thrives in aย fastpacedย environment, and knows how to turn meaningful conversations into scheduled appointments.ย
You'llย serve as the first impression for prospective patients educating, supporting, and motivating them to take the next step in their vision journey. The right candidate is persuasive without being pushy, empathetic without losing focus, and confident in leading consultative sales conversations from first inquiry to booked consultation.ย
Hourly rate is $21 - $25 per hour with incentive compensation potential.
Hybrid/Remote will be considered; however, you must live within 50 miles of Aliso Viejo to attend training, meetings, etc. in the office.ย
Responsibilities
- Engage prospective patientsย with enthusiasm, confidence, and professionalism from the very first callย
- Convert inbound inquiriesย into scheduled consultations through consultative conversation andย relationship buildingย
- Educate patientsย on procedures, financing options, and the NVISION experience in a clear, compelling wayย
- Overcome objectionsย and help hesitant callers feel confident moving forwardย
- Deliver aย concierge levelย experienceย that exceeds expectationsย
- Make outboundย follow-upย callsย to reengage prospective patients and maximize conversionsย
- Build trustย whileย representingย our surgeons and clinical teams with professionalismย
- Use empathy and sound judgmentย whenย assistingย anxious or upset callersย
- Accurately schedule appointmentsย across multiple clinic locationsย
- Collaborate with clinic teamsย to support patient retention and satisfactionย
- Maintain strong product knowledgeย and stay informed on offerings and processesย
- Meet and exceed performance metricsย related to conversion, booking, and patient satisfactionย
Qualifications
- 2+ years of sales or customer engagement experience (inside sales, retail, real estate, appointment setting, hospitality, or similar)ย
- Proven ability to influence conversationsย and convert opportunities into appointments or salesย
- Excellent verbal communication skillsย with confidence and professionalismย
- Competitive,ย goal-orientedย mindsetย with a strong work ethicย
- Ability toย multitaskย and perform in aย fastpacedย environmentย
- Strong emotional intelligenceย and ability to connect quicklyย
- Experience inย healthcare, aesthetics, elective procedures, or ophthalmologyย is a plusย
- Bilingual English/Spanishย is a plus
#NVisionClinic
MinUSD $21.00/Hr.MaxUSD $25.00/Hr.Employment Type: FULL_TIME