Remote Software Technical Writer Jobs in Jackson, MS

The responsibilities of this position include providing comprehensive support to business units and application developers for both vendor-provided and internally developed software solutions. This position requires the ability to work independently and collaboratively to analyze, design, and implement software that aligns with organizational objectives. Serving as a key liaison between business stakeholders, IT developers, and software vendors, this role ensures effective communication and successful delivery of technology solutions.

**This position may be filled as a Level I, II, III, or IV based on additional responsibilities and qualifications required.**

• Work closely with business owners to assess system capabilities through research and fact-finding around applicable business system
• Coordinate functional requirements with business management and application developers to determine effective solutions
• Assist business owners with identification of technical problems and issues
• Work closely with application developers to create detailed specifications to ensure that the business enhancement will be satisfied in an accurate and timely manner
• Create accurate and complete test plans for application testing
• Work with end users to develop and execute their test cases
• Proactively seek opportunities for business improvements
• Develop in-depth knowledge of the business unit by regular interaction with business owners
• Provide project support and administrative functions
• Perform additional duties as assigned

• Bachelor's degree in Computer Science, Information Technology, Computer Engineering, Management/Business/Computer Information Systems, or Business Administration (with emphasis in IT, analytics or business systems), or equivalent work experience in a related IT field
• Minimum three (3) years of relevant experience as a business analyst with related experience with use cases and expected deliverables of technology-driven solutions or
• Minimum of two (2) years of end-user experience with the banking software application to be supported
• Technology project experience with knowledge of project plans and project management methodologies
• Familiar with conversion processes and methodologies
• Knowledge of application processes, design, construction, architecture and resulting business functionality
• Basic understanding of client/server, internet, intranet, and mainframe systems
• Ability to persuade and influence others on the best approach to take
• Analytical skills
• Effective oral and written communication skills
• Self-starter to proactively deliver high quality service to clients
• Ability to manage projects effectively to set objectives and prioritize multiple task
• Demonstrated ability to collaborate as a team player
• Banking experience perferred.

Additional qualifications required for Level II:

• Bachelor's degree in Computer Science, Information Technology, Computer Engineering, Management/Business/Computer Information Systems, or Business Administration (with emphasis in IT, analytics or business systems), or equivalent work experience in a related IT field
• Minimum three (3) years of business software analyst experience
• Project management experience
• Conversion experience with bank data and system upgrades
• Understanding of application integration
• Understanding of database structures and database access methodologies
• High energy with a "take charge and "make it happen" attitude able to work with little supervision
• Proactive and goal-focused with the ability to work independently and achieve results
• Strong analytical skills that produce results
• Time management skills
• Strong oral and written communication skills
• Advanced knowledge of business requirements to be able to communicate effectively with business owners to identify needs
• Business units have confidence in your ability to suggest the correct approach for their needs
• Team player who shares knowledge
• Displays advanced knowledge of application processes, design, construction, architecture and their impact on business functionality
• Advanced banking experience preferred

Additional qualifications required for Level III:

• Bachelor's degree in Computer Science, Information Technology, Computer Engineering, Management/Business/Computer Information Systems, or Business Administration (with emphasis in IT, analytics or business systems), or equivalent work experience in a related IT field
• Minimum seven (7) years of business software analyst experience
• Project management experience with strong leadership skills and the ability to estimate work time and deadlines
• Able to lead a conversion effort by working with both business and technical sides
• Comprehensive knowledge of application integration including how applications affect and depend on one another
• Demonstrated ability to manage database structures and access protocols to provide reliable data to users upon request
• Proactive and goal-focused with the ability to work independently and achieve results
• Advanced analytical skills that produce results especially in a time sensitive situation
• Advanced time management skills with the ability to work on multiple projects at the same time
• Excellent oral and written communication skills with the ability to provide information to management
• Subject matter expert of the application that allows advanced communication with the business owners and ability to identify their needs
• Multiple business units have complete confidence in your ability to suggest and implement the correct approach for their needs
• Team player who leads others to a common goal
• Displays advanced knowledge of application processes, design, construction, architecture and their impact on business functionality, with the ability to review code and files when necessary
• Over 7 years of banking experience preferred.

Additional qualifications required for Level IV:

• Bachelor's degree in Computer Science, Information Technology, Computer Engineering, Management/Business/Computer Information Systems, or Business Administration (with emphasis in IT, analytics or business systems), or equivalent work experience in a related IT field
• Minimum seven (7) years of business software analyst experience or business software management experience within banking or in a role with a banking technology vendor.
• Project management experience with strong leadership skills and the ability to estimate timelines and manage deadlines, including the ability to assume full Project Manager duties for status reporting and issues escalation - when required and in the absence of PMO resources
• Able to lead a conversion effort by working with both business and technical sides
• Comprehensive knowledge of application integration including how applications affect and depend on one another
• Demonstrated ability to manage database structures and access protocols to provide reliable data to users upon request
• Capable of assuming a lead role to direct the tactical activities of technical staff and end users, ensuring successful delivery of application objectives
• Advanced analytical skills that deliver accurate, actionable results under time-sensitive conditions produce results especially in a time sensitive situation
• Highly skilled in managing time and workload with competing priorities while achieving top results
• Excellent oral and written communication skills with the ability to prepare and deliver information to management in formal and executive-level presentations
• Expert-level knowledge of the application, ensuring clear communication with stakeholders and identification of their needs
• Applies strategic insight to propose and execute solutions consistent with stakeholder needs and Trustmark's technology goals
• Collaborates effectively to promote IT management's strategic vision and fosters consensus among team members
• Displays advanced knowledge of application processes, design, construction, architecture and their impact on business functionality, with the ability to review code and files when necessary
• Over 7 years of banking experience or banking technology vendor experience preferred.

Physical Requirements/Working Conditions: Must be able to sit for long periods of time and use computer keyboard and/or mouse, while viewing computer screens.

Note: This is a brief description of this position and is not limited to those described herein. Management retains the right to add, delete or modify any of these responsibilities at any time during employment.

Trustmark Bank does not accept unsolicited resumes from agencies and/or search firms for any job postings on this site.  Resumes submitted to any Trustmark Bank employee by a third-party agency and/or search firm without a valid, written search agreement signed by Trustmark, will become the sole property of Trustmark Bank.  No fee will be paid if a candidate is hired for a position as a result of an unsolicited agency or search firm referral.