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Remote Software Support Specialist Jobs in Virginia

AI Delivery & Support Specialist

Mclean, VA ยท On-site +1

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The AI Delivery and Support Specialist owns the full lifecycle of Ntiva's AI solutions for clients ... This is a remote position; however, team members should be willing and able to travel if the need ...

AI Delivery & Support Specialist

Mclean, VA ยท Remote

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The AI Delivery and Support Specialist owns the full lifecycle of Ntiva's AI solutions for clients ... This is a remote position; however, team members should be willing and able to travel if the need ...

IT Support Supervisor

Mount Vernon, VA ยท Remote

$80K - $115K/hr

Lead, coach, and support a remote team of IT training and application support specialists * Oversee the design, development, and delivery of IT and healthcare application training programs * Support ...

Showing results 21-40

Remote Software Support Specialist information

How does a remote software support specialist effectively collaborate with development teams to resolve complex technical issues?

Remote Software Support Specialists frequently partner with software developers to troubleshoot and resolve advanced technical problems reported by users. Collaboration typically involves documenting user issues clearly, reproducing errors, and escalating incidents with detailed logs and user feedback. Effective communication is key, as specialists must bridge the gap between end users and developers, often participating in virtual meetings or using ticketing systems to track progress. This cross-functional teamwork helps ensure that both immediate user concerns and long-term product improvements are addressed.

What does a remote software support specialist do?

A Remote Software Support Specialist provides technical assistance and troubleshooting for software products or services from a remote location. They help users resolve issues via phone, email, chat, or remote desktop tools, often guiding customers step-by-step through problem-solving processes. Their responsibilities also include documenting issues, escalating complex problems, and ensuring customer satisfaction. Strong communication skills and a thorough understanding of the software are essential for this role.

What is the difference between Remote Software Support Specialist vs Remote Technical Support Representative?

AspectRemote Software Support SpecialistRemote Technical Support Representative
Required CredentialsIT certifications, software troubleshooting skillsBasic IT knowledge, customer service skills
Work EnvironmentRemote, technical support teams, software companiesRemote, customer service centers, tech companies
Employer & Industry UsageSoftware developers, SaaS providersInternet service providers, hardware vendors
Common Search & ComparisonTechnical troubleshooting, software issuesCustomer support, tech help desk

The Remote Software Support Specialist focuses on troubleshooting and resolving software-related issues, often requiring technical certifications. In contrast, the Remote Technical Support Representative handles a broader range of technical problems, including hardware and network issues, with a stronger emphasis on customer service skills. Both roles are remote and serve tech-driven industries, but their specific focus and skill requirements differ.

What are the key skills and qualifications needed to thrive as a remote software support specialist, and why are they important?

To thrive as a Remote Software Support Specialist, you need strong troubleshooting abilities, technical knowledge of relevant software products, and typically a background in IT or computer science. Familiarity with ticketing systems (such as Zendesk or Jira), remote desktop tools, and certification in areas like CompTIA A+ or Microsoft IT support are highly beneficial. Excellent communication, patience, and problem-solving skills help you effectively assist users and de-escalate challenging situations. These competencies are vital for delivering timely, effective support and ensuring user satisfaction in a remote work environment.

What are the most commonly searched types of Software Support Specialist jobs in Virginia?

The most popular types of Software Support Specialist jobs in Virginia are:

What cities in Virginia are hiring for Remote Software Support Specialist jobs?

Cities in Virginia with the most Remote Software Support Specialist job openings:

Telework US Government Grants Management Specialist / Grants Support Specialist

Arcetyp LLC

Fairfax, VA โ€ข On-site, Remote

Full-time

Re-posted 29 days ago


Job description

Arcetyp LLC is a growing small business that provides a broad range of consulting services to US Federal Government, US Military, and Commercial clients. Services include Management & IT Consulting, Program & Project Management, and Professional & Admin Services.


We accept direct hire candidates only, W2 employee hires. We do not accept 1099 independent consultants. We do not accept staffing firms. We do not accept corp-to-corp (C2C) candidates. We can't sponsor H1B.


Arcetyp LLC is looking for anGrants Management Specialist / Grants Support Specialist to support a US Federal Government client. All work under this contract shall be performed remotely via telework.

Position Overview:
The Grants Management Specialist / Grants Support Specialist provides administrative, analytical, and technical support for the full federal grants lifecycle in support of the Institute of Museum and Library Services (IMLS), including the Office of Library Services (OLS), Office of Museum Services (OMS), and Grants to States (G2S) programs. The position supports federal grant operations within the Electronic Grants Management System (eGMS) and assists Government staff with pre-award, award processing, post-award monitoring, reporting, and grants administration activities in accordance with 2 CFR 200, IMLS policy, and applicable federal regulations. This role supports federal personnel but does not perform inherently governmental functions or make final grant determinations.


Key Responsibilities:

  • Conduct administrative completeness reviews of grant applications and supporting documentation.
  • Review grant application materials including budgets, attachments, strategic plans, narratives, and supporting forms for completeness and administrative compliance.
  • Enter, validate, update, and maintain grant application and award data within eGMS and related tracking systems.
  • Prepare draft eligibility analyses, budget reviews, and administrative findings for Government review and approval.
  • Support peer review activities by assisting with panel setup, reviewer coordination, reviewer troubleshooting, and preparation of panel materials.
  • Prepare spreadsheets, datasets, reports, dashboards, and visualizations supporting grant program management and funding decision processes.
  • Review interim and final performance reports and document administrative findings, compliance concerns, and monitoring observations.
  • Track grantee reporting requirements, overdue submissions, and administrative actions.
  • Prepare draft correspondence, outreach communications, monitoring templates, and status reports for Government review.
  • Process administrative grant change requests, personnel updates, and grant file maintenance activities.
  • Support grants monitoring and closeout activities while maintaining detailed tracking logs and audit-ready documentation.
  • Identify data inconsistencies, anomalies, and missing information and recommend corrective actions.
  • Assist with preparation of Section 508-compliant documents and materials for public posting.
  • Maintain confidentiality and properly safeguard sensitive but unclassified grant information and personally identifiable information (PII).
  • Participate in required security, confidentiality, privacy, and grants management training.
  • Provide weekly status updates and support monthly workload and SLA reporting requirements.

Required Qualifications:

  • Minimum of two (2) years of experience supporting federal grants management operations pursuant to 2 CFR 200.
  • Experience supporting pre-award, post-award, monitoring, compliance, or grants administration activities for a federal agency or federally funded grant program.
  • Experience using electronic grants management systems such as eGMS or similar grant lifecycle management platforms.
  • Strong experience with Microsoft Office 365 applications, including Excel, Teams, Outlook, OneDrive, and Word.
  • Experience using Adobe Acrobat Pro and handling complex PDF documentation.
  • Strong analytical, organizational, and data management skills with high attention to detail.
  • Ability to independently manage workload priorities, meet deadlines, and operate effectively in a remote work environment.
  • Strong written and verbal communication skills.
  • Ability to handle sensitive information in accordance with federal privacy and confidentiality requirements.


Preferred Qualifications:

  • Experience supporting museum, library, tribal, arts, humanities, education, or cultural grant programs.
  • Familiarity with grants administration processes and federal discretionary grant programs.
  • Bachelor of Library Science or Master of Library Science, museum studies background, or tribal program experience, depending on assigned grant portfolio.
  • Experience preparing reports, dashboards, and grant workload metrics.
  • Experience supporting peer review or federal grant panel operations.


Education:
Bachelor's degree preferred in public administration, library science, museum studies, arts administration, humanities, social sciences, business administration, or a related field.


Work Environment:
This position is primarily remote and contractor-site based. Personnel must maintain reliable high-speed internet connectivity, proficiency with Microsoft Teams collaboration tools, and the ability to securely access and process Government-furnished information and systems in accordance with contract requirements.



COMPENSATION: Pay and benefits information for this position will be provided to interested candidates that apply. Arcetyp offers a package of compensation and benefits to full-time salaried employees.


Arcetyp is an Equal Opportunity Employer and we highly value diversity of our workforce. We accept resumes from all interested parties and consider applicants for all positions without regard to race, color, religion, sex, national origin, age, marital status, sexual preference, personal appearance, family responsibility, the presence of a non-job-related medical condition or physical disability, matriculation, political affiliation, veteran status, or any other legally protected status.


Arcetyp logo

About Arcetyp

Sourced by ZipRecruiter

Industry

Business management consulting

Company size

1 - 10 Employees

Headquarters location

Fairfax, VA, US

Year founded

2017