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Remote Software Support Specialist Jobs in Oregon

Suvoda

Software Support Specialist

Portland, OR · Remote

This is a remote-capable role within the state of Oregon, with a set schedule of 12:00pm-8:00pm PST / 3:00pm -11:00pm EST. At Suvoda, our Software Support Specialists support clinical trial sites ...

Gnostech LLC

Software Engineer (US-Remote)

OR · Remote

Software Engineer (US-Remote) ID: 1191 Location: US-Remote or Marlton, NJ area Description A ... Apply secure coding practices and support DevSecOps workflows. * Utilize AI-assisted development ...

Corvel

Product Support Specialist II

$22.17 - $35.66/hr

CorVel leverages proprietary software to deliver claims management, bill review, and case ... This is a remote position. ESSENTIAL FUNCTIONS & RESPONSIBILITIES: * Troubleshoot and resolve ...

Cordance

Implementation Specialist

OR · Remote

... support escalations, sales engineering activities, business analysis, and internal technical ... Core Responsibilities Customer Implementations Lead remote software implementation projects from ...

Redfish Recruiting

Product Support Specialist

Portland, OR · On-site +1

$65K - $75K/yr

Product Support Specialist Membean is an online vocabulary program that builds word consciousness ... Ability to work independently, collaborate, and communicate effectively from a remote office This ...

Steer

Technical Support Specialist - Remote

OR · On-site +1

About The Role As a Technical Support Associate, you'll be part of a growing team responsible for ... Prior success in a remote work environment. * Direct SaaS or startup experience. * Highly polished ...

Pigment

You have general technical know-how and an affinity for learning new software. You proactively ... Remote-friendly environment How We Work * Champion our Customers: We lead with empathy, solve what ...

Artemis Arc

Stakeholder Engagement Support Specialist

$37K - $43K/yr

The Stakeholder Engagement Support Specialist is a self-starter, proactive problem-solver, and ... Remote work is anticipated. However, occasional travel for client engagements may be required.

Autodesk

Technical Support Specialist, BIM

Portland, OR · Remote

$60K - $107K/yr

Job Requisition ID # 26WD99372 We are hiring a Technical Support Specialist to join our support ... Proficiency or familiarity using Forma/BIM related software (Field, Glue, Plan, Docs) in a ...

Aprio

Sales Support Proposal Specialist

Portland, OR · On-site +1

$23.75 - $32.25/hr

It is not an IT project management, software development, systems implementation, or technical ... remote and hybrid options What's in it for you: - Working with an industry leader : Be part of a ...

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Remote Software Support Specialist information

How does a remote software support specialist effectively collaborate with development teams to resolve complex technical issues?

Remote Software Support Specialists frequently partner with software developers to troubleshoot and resolve advanced technical problems reported by users. Collaboration typically involves documenting user issues clearly, reproducing errors, and escalating incidents with detailed logs and user feedback. Effective communication is key, as specialists must bridge the gap between end users and developers, often participating in virtual meetings or using ticketing systems to track progress. This cross-functional teamwork helps ensure that both immediate user concerns and long-term product improvements are addressed.

What does a remote software support specialist do?

A Remote Software Support Specialist provides technical assistance and troubleshooting for software products or services from a remote location. They help users resolve issues via phone, email, chat, or remote desktop tools, often guiding customers step-by-step through problem-solving processes. Their responsibilities also include documenting issues, escalating complex problems, and ensuring customer satisfaction. Strong communication skills and a thorough understanding of the software are essential for this role.

What is the difference between Remote Software Support Specialist vs Remote Technical Support Representative?

AspectRemote Software Support SpecialistRemote Technical Support Representative
Required CredentialsIT certifications, software troubleshooting skillsBasic IT knowledge, customer service skills
Work EnvironmentRemote, technical support teams, software companiesRemote, customer service centers, tech companies
Employer & Industry UsageSoftware developers, SaaS providersInternet service providers, hardware vendors
Common Search & ComparisonTechnical troubleshooting, software issuesCustomer support, tech help desk

The Remote Software Support Specialist focuses on troubleshooting and resolving software-related issues, often requiring technical certifications. In contrast, the Remote Technical Support Representative handles a broader range of technical problems, including hardware and network issues, with a stronger emphasis on customer service skills. Both roles are remote and serve tech-driven industries, but their specific focus and skill requirements differ.

What are the key skills and qualifications needed to thrive as a remote software support specialist, and why are they important?

To thrive as a Remote Software Support Specialist, you need strong troubleshooting abilities, technical knowledge of relevant software products, and typically a background in IT or computer science. Familiarity with ticketing systems (such as Zendesk or Jira), remote desktop tools, and certification in areas like CompTIA A+ or Microsoft IT support are highly beneficial. Excellent communication, patience, and problem-solving skills help you effectively assist users and de-escalate challenging situations. These competencies are vital for delivering timely, effective support and ensuring user satisfaction in a remote work environment.

What cities in Oregon are hiring for Remote Software Support Specialist jobs?

Cities in Oregon with the most Remote Software Support Specialist job openings:

Remote Software Support Specialist jobs near you

Software Support Specialist

Suvoda

Portland, OR • Remote

Full-time

Posted 20 days ago

Job description

This is a remote-capable role within the state of Oregon, with a set schedule of 12:00pm-8:00pm PST / 3:00pm -11:00pm EST. 

At Suvoda, our Software Support Specialists support clinical trial sites, study teams, and patients by resolving real-time system issues across multiple countries via phone and email. This role involves working directly with sensitive production and patient data, so accuracy and regulatory compliance are critical. You'll troubleshoot, document, and escalate issues as needed, often managing multiple requests with competing priorities.

Responsibilities: 

  • Provide support to system users in multiple countries via the telephone and email 
  • Clearly document all communication with system users 
  • Troubleshoot and resolve user-reported issues and communicate resolution back to system user 
  • Add and update highly-sensitive production data for clinical while maintaining trial integrity and regulatory compliance 
  • Investigate, diagnose, and escalate system issues to relevant teams when necessary for resolution 
  • Collaborate with cross-functional teams in identifying and providing solutions for system users 
  • Work well under pressure in a fast-paced dynamic environment with short resolution times 
  • Manage multiple requests with competing priorities and reprioritize as needed  
  • Adapt product expertise and knowledge to solve user issues stemming from complex IRT requirements 
  • Conceptualize and drive best practices in Customer Care 
  • Identify and implement process improvements focused on driving towards greater efficiency or improved quality in Customer Care 
  • Assist with departmental initiatives such as creation of new tools, enhancement of processes, development of new processes, etc+ 
  • Identify and resolve issues related to data integrations, including data inconsistencies and system errors  
  • Perform other related duties as required 

Requirements: 

  • Bachelor's Degree preferred 
  • Computer-operating skills 
  • Friendly, service-oriented attitude 
  • Written and verbal communication skills 
  • Attention to detail 
  • Ability to identify and solve problems in an efficient and effective manner 
  • Ability to work independently with little to no supervision 
  • Ability to take initiative to use resources to investigate issues and present solutions 
  • Prior technical support experience preferred, especially in IRT or related field 
  • Multilingual skills preferred 

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