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Remote Software Support Specialist Jobs in Kentucky

Nityo Infotech

IT Support Specialist

Florence, KY · On-site +1

Remote (Florence, KY). Should be willing to travel to client location as needed. Duration: Fulltim ... Provide first level technical support, maintenance and troubleshooting for hardware and software in ...

ABB

VFD Support Specialist II

Lexington, KY · On-site +1

$58K - $93K/yr

Hybrid #LI-Hybrid in New Berlin, WI / Remote in the United States. #LI-Remote Your role and ... software updates, and industry trends Our Team Dynamics Our teams support each other, collaborate ...

New

ABB

VFD Support Specialist II

Lexington, KY · On-site +1

$58K - $93K/yr

Hybrid #LI-Hybrid in New Berlin, WI / Remote in the United States. #LI-Remote Your role and ... software updates, and industry trends Our Team Dynamics Our teams support each other, collaborate ...

New

Lawelawe Defense Inc.

Software Tester

Fort Knox, KY · On-site +1

$60K - $64K/yr

You Are An intermediate remote Software Tester to serve on a team supporting the U.S. Army Human Resources Command in Fort Knox, KY. How You'll Make An Impact As a Software Tester, you will oversee ...

Patientco

Technical Support Specialist

Louisville, KY · On-site +1

... enterprise-level software solutions. * Demonstrated expertise in supporting complex SaaS ... Experience with ticketing systems (e.g., Salesforce Service Cloud, Zendesk) and remote support ...

ASSA ABLOY

Lead Software Engineer

Nicholasville, KY · On-site +1

This role works closely with internal engineering teams, remote IT resources, external consultants, contractors, and software support partners to deliver scalable, secure, and high-quality connected ...

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Remote Software Support Specialist information

What does a remote software support specialist do?

A Remote Software Support Specialist provides technical assistance and troubleshooting for software products or services from a remote location. They help users resolve issues via phone, email, chat, or remote desktop tools, often guiding customers step-by-step through problem-solving processes. Their responsibilities also include documenting issues, escalating complex problems, and ensuring customer satisfaction. Strong communication skills and a thorough understanding of the software are essential for this role.

How does a remote software support specialist effectively collaborate with development teams to resolve complex technical issues?

Remote Software Support Specialists frequently partner with software developers to troubleshoot and resolve advanced technical problems reported by users. Collaboration typically involves documenting user issues clearly, reproducing errors, and escalating incidents with detailed logs and user feedback. Effective communication is key, as specialists must bridge the gap between end users and developers, often participating in virtual meetings or using ticketing systems to track progress. This cross-functional teamwork helps ensure that both immediate user concerns and long-term product improvements are addressed.

What are the key skills and qualifications needed to thrive as a remote software support specialist, and why are they important?

To thrive as a Remote Software Support Specialist, you need strong troubleshooting abilities, technical knowledge of relevant software products, and typically a background in IT or computer science. Familiarity with ticketing systems (such as Zendesk or Jira), remote desktop tools, and certification in areas like CompTIA A+ or Microsoft IT support are highly beneficial. Excellent communication, patience, and problem-solving skills help you effectively assist users and de-escalate challenging situations. These competencies are vital for delivering timely, effective support and ensuring user satisfaction in a remote work environment.

What is the difference between Remote Software Support Specialist vs Remote Technical Support Representative?

AspectRemote Software Support SpecialistRemote Technical Support Representative
Required CredentialsIT certifications, software troubleshooting skillsBasic IT knowledge, customer service skills
Work EnvironmentRemote, technical support teams, software companiesRemote, customer service centers, tech companies
Employer & Industry UsageSoftware developers, SaaS providersInternet service providers, hardware vendors
Common Search & ComparisonTechnical troubleshooting, software issuesCustomer support, tech help desk

The Remote Software Support Specialist focuses on troubleshooting and resolving software-related issues, often requiring technical certifications. In contrast, the Remote Technical Support Representative handles a broader range of technical problems, including hardware and network issues, with a stronger emphasis on customer service skills. Both roles are remote and serve tech-driven industries, but their specific focus and skill requirements differ.

Can I work remotely as a remote software support specialist?

Yes, many remote software support specialists work entirely remotely, providing technical assistance via phone, chat, or email. This role typically requires strong communication skills, familiarity with support tools, and sometimes specific certifications, and it often offers flexible schedules depending on the employer.
Remote Software Support Specialist jobs near you

IT Support Specialist

Nityo Infotech

Florence, KY • On-site, Remote

Full-time

Re-posted 3 days ago

Job description

Company Description
Job Description
Hiring!! IT Application Support Specialist
Below is the detailed job descriptionIf interested & want to discuss more about the role, please reach me on 732-203-7434/amrutha.duddula AT nityo.com
Job Title: IT Application Support Specialist
Location: Remote (Florence, KY). Should be willing to travel to client location as needed.
Duration: Fulltime
Job Description:
IT Application Support Specialist will be responsible for investigating and troubleshooting application issues, feature requests and bug resolution. You will be working closely with the IT Support, Database and Application Development teams. You will be responsible for identifying bugs and opportunities for improvement in existing applications, and clearly communicating these to the appropriate Application Development team.
Responsibilities:
  • Provide first level technical support, maintenance and troubleshooting for hardware and software in a Microsoft Windows environment for our client platform (including web and mobile apps)
  • Provide input to design requirements associated with client platform future roadmap
  • Provide user guidance for client designated mobile/web applications as requested
  • Troubleshoot and resolve mobile device issues or problems with device hardware and software to the client Apps.
  • Perform functional testing and documentation to support the readiness of new solutions
  • Provide basic troubleshooting and problem resolution proficiencies in the following:
  • Mobile Device Hardware from multiple vendors such as Apple, Samsung, HTC, Motorola, etc.
  • Mobile Device Software Operating Systems from multiple vendors such as iOS & Android
  • Manage trouble tickets using the client designated corporate ticketing system (ServiceNow)
  • Provide input to design requirements associated with continued installation, integration, and testing of the smart phone information systems.
  • Support the customer in developing and maintaining all technical and procedural documentation pertaining to customer designated enterprise mobile device configurations, technical support, processes, and procedures.
  • Update & Create knowledge base and work instruction documentation
  • Escalate trouble tickets with the appropriate Tier 3 support (Developers or Infrastructure) when more advanced troubleshooting is required.

Qualifications:
  • Minimum of 1 to 3 years of application development support experience
  • Bachelor's Degree in computer science/information technology or related field or relative experience
  • Solid working knowledge of mobile OS platforms (iOS, Android)
  • Excellent verbal and written communication skills
  • Experience working in a team
  • Mobile Device Management and troubleshooting experience
  • Knowledge about the Application Development Lifecycle is a plus

Amrutha Duddula
Sr Talent Acquisition Specialist
Nityo Infotech Corporation
Phone: 732-203-7434
Email: amrutha.duddula AT nityo.com
www.nityo.com
www.linkedin.com/in/amruthad/
Qualifications
Additional Information
All your information will be kept confidential according to EEO guidelines.

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