Remote software installations * Resolve ≥90% of tickets assigned to Tier II in alignment with AQL ... management (MDM) . * Experience supporting VPN technologies , remote access tools, and PIV/smart ...
Remote software installations * Resolve ≥90% of tickets assigned to Tier II in alignment with AQL ... management (MDM) . * Experience supporting VPN technologies , remote access tools, and PIV/smart ...
FrontStream is a rapidly growing, all-remote software company that specializes in helping non ... Work with hiring managers to develop and post job openings, perform resume review, phone screens ...
FrontStream is a rapidly growing, all-remote software company that specializes in helping non ... Work with hiring managers to develop and post job openings, perform resume review, phone screens ...
Cloud Engineer
Reston, VA · Remote
$59 - $78.75/hr
The Role FrontStream is a rapidly growing, all-remote software company that specializes in helping ... and manage our business. We're committed to building a diverse workforce that cultivates and ...
Cloud Engineer
Reston, VA · Remote
$59 - $78.75/hr
The Role FrontStream is a rapidly growing, all-remote software company that specializes in helping ... and manage our business. We're committed to building a diverse workforce that cultivates and ...
... Remote software installations Resolve >=90% of tickets assigned to Tier II (AQL target). Process ... Ability to manage multiple tickets, meet SLA commitments, and maintain accurate documentation.
... Remote software installations Resolve >=90% of tickets assigned to Tier II (AQL target). Process ... Ability to manage multiple tickets, meet SLA commitments, and maintain accurate documentation.
Program Manager - Remote
Arlington, VA · On-site +1
NAVA Software solutions is looking for a Program Manager for one of our clients . Details: Program Manager Duration: 6-12 months Location: 100% Remote(Need to work in EST) Note: Mandatory Financial ...
Program Manager - Remote
Arlington, VA · On-site +1
NAVA Software solutions is looking for a Program Manager for one of our clients . Details: Program Manager Duration: 6-12 months Location: 100% Remote(Need to work in EST) Note: Mandatory Financial ...
Sr. Java Developer - Remote
Arlington, VA · On-site +1
$65.75 - $84/hr
NAVA Software solutions is looking for a Sr. Java Developer for one of our clients. Details: Sr. ... with managing, building, and deploying code through tools including GIT, Gradle, Docker, and ...
Sr. Java Developer - Remote
Arlington, VA · On-site +1
$65.75 - $84/hr
NAVA Software solutions is looking for a Sr. Java Developer for one of our clients. Details: Sr. ... with managing, building, and deploying code through tools including GIT, Gradle, Docker, and ...
Director, Software Engineering - Shopping (Remote-Eligible)
Mclean, VA · On-site +1
$255K/yr
Lead, manage and grow multiple teams of product focused software engineers * Mentor and guide the ... Remote (Regardless of Location): $244,700 - $279,200 for Director, Software Engineering McLean, VA ...
Director, Software Engineering - Shopping (Remote-Eligible)
Mclean, VA · On-site +1
$255K/yr
Lead, manage and grow multiple teams of product focused software engineers * Mentor and guide the ... Remote (Regardless of Location): $244,700 - $279,200 for Director, Software Engineering McLean, VA ...
Director, Software Engineering - Shopping (Remote-Eligible)
Mclean, VA · On-site +1
$255K/yr
Lead, manage and grow multiple teams of product focused software engineers * Mentor and guide the ... Remote (Regardless of Location): $244,700 - $279,200 for Director, Software Engineering McLean, VA ...
Director, Software Engineering - Shopping (Remote-Eligible)
Mclean, VA · On-site +1
$255K/yr
Lead, manage and grow multiple teams of product focused software engineers * Mentor and guide the ... Remote (Regardless of Location): $244,700 - $279,200 for Director, Software Engineering McLean, VA ...
Remote Division: Technology Department: Engineering About Us Quantum Computing Inc. (QCi) (Nasdaq ... Position Description We are seeking a Full Stack software engineer to help build the web management ...
Remote Division: Technology Department: Engineering About Us Quantum Computing Inc. (QCi) (Nasdaq ... Position Description We are seeking a Full Stack software engineer to help build the web management ...
Software Engineer, Full Stack (Remote)
Arlington, VA · On-site +1
Remote Division : Technology Department : Engineering About Us Quantum Computing Inc. (QCi) (Nasdaq ... Position Description We are seeking a Full Stack software engineer to help build the web management ...
Software Engineer, Full Stack (Remote)
Arlington, VA · On-site +1
Remote Division : Technology Department : Engineering About Us Quantum Computing Inc. (QCi) (Nasdaq ... Position Description We are seeking a Full Stack software engineer to help build the web management ...
Software Engineer
Arlington, VA · Remote
ORA_REMOTE Description SAIC is seeking a Software Engineer to join our team in support of the ... Qualifications: * 5+ years of experience managing and optimizing web applications, with expertise ...
Software Engineer
Arlington, VA · Remote
ORA_REMOTE Description SAIC is seeking a Software Engineer to join our team in support of the ... Qualifications: * 5+ years of experience managing and optimizing web applications, with expertise ...
Software Engineer
Alexandria, VA · Remote
Remote / Alexandria, VA Clearance: Active TS/SCI or eligibility to be cleared GeoDelphi, Inc. dba ... Support intelligence, targeting, collection management, geospatial analysis, and activity-based ...
Software Engineer
Alexandria, VA · Remote
Remote / Alexandria, VA Clearance: Active TS/SCI or eligibility to be cleared GeoDelphi, Inc. dba ... Support intelligence, targeting, collection management, geospatial analysis, and activity-based ...
Software Engineer
Alexandria, VA · Remote
Remote / Alexandria, VA Clearance: Active TS/SCI or eligibility to be cleared GeoDelphi, Inc. dba ... Support intelligence, targeting, collection management, geospatial analysis, and activity-based ...
Software Engineer
Alexandria, VA · Remote
Remote / Alexandria, VA Clearance: Active TS/SCI or eligibility to be cleared GeoDelphi, Inc. dba ... Support intelligence, targeting, collection management, geospatial analysis, and activity-based ...
Remote / Alexandria, VA Clearance: Active TS/SCI or eligibility to be cleared GeoDelphi, Inc. dba ... Support intelligence, targeting, collection management, geospatial analysis, and activity-based ...
Remote / Alexandria, VA Clearance: Active TS/SCI or eligibility to be cleared GeoDelphi, Inc. dba ... Support intelligence, targeting, collection management, geospatial analysis, and activity-based ...
MultiMedia Designer - Remote
Merrifield, VA · On-site +1
NAVA Software solutions is looking for a Multimedia Designer Details: Multi Media Designer Location ... Asana Project Management System * Microsoft Office Suite * Google Analytics * WordPress or other ...
MultiMedia Designer - Remote
Merrifield, VA · On-site +1
NAVA Software solutions is looking for a Multimedia Designer Details: Multi Media Designer Location ... Asana Project Management System * Microsoft Office Suite * Google Analytics * WordPress or other ...
Associate Software Engineer (Open3D) - Remote
Virginia Beach, VA · Remote
$20 - $120/hr
Junior Software Engineer (Open 3D Engine) Job Type: Contractor Location: Remote Job Summary: Join ... Utilize AWS services to support robust, scalable 3D simulation deployment and asset management.
Associate Software Engineer (Open3D) - Remote
Virginia Beach, VA · Remote
$20 - $120/hr
Junior Software Engineer (Open 3D Engine) Job Type: Contractor Location: Remote Job Summary: Join ... Utilize AWS services to support robust, scalable 3D simulation deployment and asset management.
Software Engineer
Arlington, VA · Remote
ORA_REMOTE Description SAIC is seeking a Software Engineer to join our team in support of the ... Qualifications: * 5+ years of experience managing and optimizing web applications, with expertise ...
Software Engineer
Arlington, VA · Remote
ORA_REMOTE Description SAIC is seeking a Software Engineer to join our team in support of the ... Qualifications: * 5+ years of experience managing and optimizing web applications, with expertise ...
Lead Front End Engineer - Capital One Software (Remote) Ever since our first credit card customer ... management tools that didn't exist in the marketplace to enable us to operate at scale in the cloud.
Lead Front End Engineer - Capital One Software (Remote) Ever since our first credit card customer ... management tools that didn't exist in the marketplace to enable us to operate at scale in the cloud.
Lead Front End Engineer - Capital One Software (Remote) Ever since our first credit card customer ... management tools that didn't exist in the marketplace to enable us to operate at scale in the cloud.
Lead Front End Engineer - Capital One Software (Remote) Ever since our first credit card customer ... management tools that didn't exist in the marketplace to enable us to operate at scale in the cloud.
Senior Software Engineer - IMS TM/DB Application Programmer
Richmond, VA · Remote
$120K - $162K/yr
... IBM IMS™ Transaction Manager (TM) and Database (DB) application programming to drive the ... Remote Annual salary range for this position is between $120,500.00 - $162,675.00 gross before ...
Senior Software Engineer - IMS TM/DB Application Programmer
Richmond, VA · Remote
$120K - $162K/yr
... IBM IMS™ Transaction Manager (TM) and Database (DB) application programming to drive the ... Remote Annual salary range for this position is between $120,500.00 - $162,675.00 gross before ...
Remote Software Manager information
See Virginia salary details
$73.9K - $83.2K
15% of jobs
$83.2K - $92.5K
3% of jobs
$92.5K - $101.8K
1% of jobs
$101.8K - $111.2K
1% of jobs
$111.2K - $120.5K
1% of jobs
$128.1K is the 25th percentile. Wages below this are outliers.
$120.5K - $129.8K
4% of jobs
$129.8K - $139.2K
9% of jobs
$139.2K - $148.5K
10% of jobs
The median wage is $152.4K / yr.
$148.5K - $157.8K
14% of jobs
$166.5K is the 75th percentile. Wages above this are outliers.
$157.8K - $167.1K
18% of jobs
$167.1K - $176.5K
24% of jobs
$73.9K
$141.6K
$176.5K
How much do remote software manager jobs pay per year?
What are some common challenges faced by Remote Software Managers, and how can they be addressed?
Remote Software Managers often encounter challenges such as coordinating across time zones, maintaining team engagement, and ensuring clear communication without in-person meetings. To address these, managers use online collaboration platforms, set up regular video check-ins, and establish clear processes and expectations for deliverables. Building trust and promoting transparency are also key to overcoming distance barriers and fostering a sense of team unity. By proactively managing these challenges, remote managers can ensure projects stay on track and teams remain highly productive.
What are the key skills and qualifications needed to thrive in the Remote Software Manager position, and why are they important?
To thrive as a Remote Software Manager, you need a solid background in software development, experience leading distributed teams, and a degree in computer science or a related field. Familiarity with project management tools like Jira or Trello, expertise in version control systems such as Git, and certifications like PMP or Scrum Master are often preferred. Standout soft skills include excellent virtual communication, proactive leadership, and strong problem-solving abilities. These competencies are crucial to effectively coordinate remote teams, drive projects to completion, and ensure high-quality software delivery in a virtual environment.
What is a Remote Software Manager job?
A Remote Software Manager oversees software development teams and projects while working remotely. They are responsible for managing workflows, coordinating team members, setting project goals, and ensuring deadlines are met. Effective communication, leadership, and technical expertise are key for success in this role. They often use collaboration tools to track progress and facilitate team discussions.
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Full-time
Posted 26 days ago
Job description
Help Desk Specialist II (Tier 2 – Advanced Support)
CBP Technology Service Desk (TSD)
Location: Remote
Schedule: Rotating shifts; 24x7x365 coverage required (includes nights, weekends, and holidays)
Employment Type: Fulltime
Clearance Requirement: CBP Background Investigation (Unclassified)
Position Summary
Aretec is seeking a Help Desk Specialist II (Tier 2 – Advanced Support) to provide advanced technical support for the Customs and Border Protection (CBP) Technology Service Desk (TSD). This role delivers secondlevel troubleshooting and resolution for complex technical issues escalated from Tier 1, supporting CBP's missioncritical IT environment. The ideal candidate brings strong technical depth, excellent problemsolving skills, and experience supporting enterprisescale systems.
What You'll Do
- Provide 24x7x365 Tier II advanced technical support for incidents and service requests transferred via ServiceNow tickets or warmtransferred calls.
- Perform advanced remote troubleshooting for:
- Mobile devices and CBP mobile service environment (AirWatch/Workspace ONE)
- Email services and Microsoft Outlook
- Personal Identity Verification (PIV) card authentication
- Remote VPN access (GlobalProtect and Zscaler)
- Remote access via DHS Workplace (WaaS)
- Microsoft Office products
- Windows OS and Active Directory
- Remote software installations
- Resolve ≥90% of tickets assigned to Tier II in alignment with AQL targets.
- Process ≥90% of Tier II tickets within 4 hours (resolved or escalated).
- Answer ≥80% of transferred calls and chats within 60 seconds.
- Escalate incidents to nextlevel support teams, including internal CBP groups and thirdparty vendors, as required.
- Perform remote installation and troubleshooting of workstations and peripherals, including desktops, laptops, tablets, printers, scanners, and cameras.
- Install approved software using Governmentprovided tools and processes.
Required Qualifications
- High school diploma or equivalent; Associate's degree in IT preferred.
- Minimum 2 years of experience providing IT help desk or technical support with Tier IIlevel troubleshooting.
- Strong knowledge of Windows OS, Active Directory, Microsoft Office 365, Outlook, and mobile device management (MDM).
- Experience supporting VPN technologies, remote access tools, and PIV/smart card authentication.
- Ability to work rotating shifts, including nights, weekends, and holidays.
- Sole U.S. citizenship required and ability to successfully pass a CBP Background Investigation (BI).
Preferred Qualifications
- CompTIA A+, Network+, or Security+ certification.
- HDI Desktop Support Technician certification.
- Experience with AirWatch/Workspace ONE MDM.
- Experience with GlobalProtect VPN and Zscaler.
- Experience using the ServiceNow ITSM platform.
- Prior federal government or CBP Tier II support experience.
- ITIL Foundation certification.
Equal Opportunity Employer
Aretec, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other protected status.