We are seeking a dynamic Sr. Software Implementation Specialist to join our Professional Services team at our headquarters in Irving, Texas. This individual will play a pivotal role in deploying ourย ERP solutions and delivering exceptional value to our customers.
Position Overview
As a Software Implementation Specialist ,ย you will act as a trusted advisor, ensuring seamless integration, configuration, and adoption of our software to meet customers' unique needs. This role involves a blend of technical proficiency, functional expertise, and customer-facing skills, requiring occasional travel to work directly with clients.
- Candidates must be local to the Dallas/Fort Worth area, AND must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future. iRely will not sponsor applicants for U.S. work visa status for this opportunity.
Key Responsibilities
- Customer Engagement:
- Lead requirements-gathering sessions to understand customer needs and business processes.
- Provide top-notch customer service to large and strategic customers.
- Support customers through User Acceptance Testing (UAT), training, and go-live activities.
- Deliver training sessions for both trainers and end users, ensuring successful software adoption.
- Interface with customers at all levels
- Participate in customer meetings and sales events.
- Provide customer trainingย
- Implementation & Deployment:
- Configure and build the iRely Store Suite to align with customer requirements.
- Execute project tasks in collaboration with project managers to deliver projects on time and within scope.
- Provide on-site and remote support during escalations, go-live, and post-go-live phases.
- Standards & Processes:
- Follow established implementation standards set by the Professional Services Organization (PSO).
- Assess and resolve complex project challenges, focusing on quality-driven solutions.
Qualifications
- Bachelor's degree of equivalent work experience
- Minimum of 3 to 5 years of experience with ERP software product implementation
- Strong analytical, problem-solving, and communication skills.
- Proven ability to manage multiple projects and deliver quality outcomes in a fast-paced environment.
- Willingness to travel 20%
Why Join iRely?
- Impactful Work: Shape the way leading petroleum and convenience store businesses operate.
- Growth Opportunities: Be part of a rapidly growing organization with ample opportunities for professional development.
- Customer-Centric Culture: Deliver meaningful solutions that drive customer success.
What We Offer
Our corporate headquarters is in the heart of Los Colinas at Williams Square.ย We offer a highly competitive salary/bonus package and benefits to include Medical, Dental, Vision Insurance, Telemedicine, Health Reimbursement and Health Savings Accounts, Life, Disability, 401K matching, paid parking and more!