Company Description
Job Description
Role: Senior Principal, AI Software Engineer- Agentic & Industry Solutions
Location- TX (Remote)
Role Type: Fulltime
Salary: $205200.00 - $360800.00 per yearly
Job Description
Be the one building AI-powered experiences where they matter most.
Senior Principal, AI Software Engineer- Agentic & Industry Solutions
Qualifications:
โข Bachelor's degree in Computer Science, Engineering, Artificial Intelligence, Data Science, or related discipline; Master's degree preferred
โข 10+ years of experience in software engineering, solution architecture, enterprise integration, or cloud-native application development
โข 5+ years of experience designing and implementing AI, Conversational AI, automation, or workflow orchestration solutions
โข Strong hands-on development experience building scalable enterprise applications
โข Proven ability to move solutions from concept and prototype through production deployment
โข Demonstrated technical leadership skills and ability to mentor engineers and architects
โข Strong communication and stakeholder engagement skills with ability to collaborate across Product, Engineering, and Strategic Customer teams
โข Experience building Agentic AI platforms, copilots, virtual agents, digital assistants, or intelligent automation solutions
โข Experience creating reusable solution accelerators, frameworks, and industry-specific assets
โข Understanding of industry processes within Financial Services, Healthcare, Insurance, Retail, Telecommunications, or Public Sector is a plus
โข Contributions to technical communities, open-source projects, patents, or innovation initiatives is a plus
โข Candidates must have willingness to travel as necessary; a valid passport is required
โข Technical proficiency in the following is not necessary, but a plus:
- Genesys Cloud Architecture, AI Studio, Copilot, Architect, Journey Management, Experience Orchestration, APIs and Event Frameworks
- Multi-Agent Systems, AI Skills and Agent Development, LLM Integration, RAG Architectures, Knowledge Systems, AI Workflow Automation
- AI Frameworks such as LangGraph, CrewAI, Semantic Kernel, LangChain, AutoGen, OpenAI APIs, Anthropic APIs, AWS Bedrock
- Python, JavaScript/TypeScript, REST APIs, Event-Driven Architectures, Microservices, Cloud platforms (AWS, Azure, Google Cloud)
- Expertise with RAG architectures, vector databases, knowledge orchestration, and enterprise search solutions
- Experience integrating AI solutions with CRM, ERP, Service Management, and enterprise workflow platforms
Note
Purpose:
The Principal Architect and AI Engineer - Agentic & Industry Solutions is a highly technical, hands-on leader responsible for designing, building, and scaling transformative AI-powered solutions on Genesys Cloud. Working within the Innovation Solutions organization, this role drives the development of reusable Agentic AI capabilities, industry-specific solution accelerators, and intelligent workflow automation that enable organizations to fundamentally transform customer and employee experiences. The Principal Architect and AI Engineer provides technical leadership and expertise across architecture, development, and solution delivery, collaborating with Product, Engineering, Strategic Customers, Industry SMEs, and Technology Partners to convert emerging AI technologies into scalable, market-leading solutions.
Benefits:
- Medical, Dental, and Vision Insurance.
- Telehealth coverage
- Flexible work schedules and work from home opportunities
- Development and career growth opportunities
- Open Time Off in addition to 10 paid holidays
- 401(k) matching program
- Adoption Assistance
- Fertility treatments
Qualifications
Additional Information
All your information will be kept confidential according to EEO guidelines.