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Remote Shopify Chat Support Jobs in New York (NOW HIRING)

Ultrade

BD/Sales Associate (Remote)

New York, NY · On-site +1

$15.25 - $20.75/hr

... supporting both EVM and non-EVM chains ... ULTRADE utilizes a proven scalable B2B2C model as the "Shopify of DeFi '' with a Whitelabel SaaS ...

Sublunary

eCommerce Junior (Remote)

New York, NY · On-site +1

Provide support with photoshoots by researching locations, photographers and stylists. * Experience ... Shopify and Google Analytics. * You are proactive and self-starter, looking to gain cross ...

Sublunary

eCommerce Junior (Remote)

New York, NY · On-site +1

Provide support with photoshoots by researching locations, photographers and stylists. * Experience ... Shopify and Google Analytics. * You are proactive and self-starter, looking to gain cross ...

Polar Analytics

CSM (North America)

New York, NY · Remote

We support 4,000+ merchants, and zero direct competition with a better solution. We serve brands ... We're a remote-first team that runs daily standups, ships weekly, and holds ourselves to a standard ...

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All JobsShopify Chat Support JobsRemote Shopify Chat Support JobsRemote Shopify Chat Support Jobs in New York

Remote Shopify Chat Support information

What is the difference between Remote Shopify Chat Support vs Remote Shopify Customer Service Representative?

AspectRemote Shopify Chat SupportRemote Shopify Customer Service Representative
Primary RoleHandling live chat inquiries related to Shopify storesProviding overall customer support via various channels
Skills & CertificationsKnowledge of Shopify platform, excellent communication skillsCustomer service experience, familiarity with Shopify often preferred
Work EnvironmentOnline, chat-based support within Shopify storesRemote, multi-channel support including chat, email, phone
Industry UsageCommon in e-commerce and retail sectors using ShopifyWidespread across e-commerce, retail, and service industries

While both roles involve supporting Shopify customers remotely, Remote Shopify Chat Support focuses specifically on live chat interactions related to Shopify stores, requiring platform-specific knowledge. In contrast, Remote Shopify Customer Service Representatives handle broader customer inquiries across multiple channels, often with a wider range of issues. Understanding these differences helps job seekers identify the best fit for their skills and career goals.

What are the most commonly searched types of Shopify Chat Support jobs in New York?

The most popular types of Shopify Chat Support jobs in New York are:

What are popular job titles related to Remote Shopify Chat Support jobs in New York?

For Remote Shopify Chat Support jobs in New York, the most frequently searched job titles are:

What job categories do people searching Remote Shopify Chat Support jobs in New York look for?

The top searched job categories for Remote Shopify Chat Support jobs in New York are:

What cities in New York are hiring for Remote Shopify Chat Support jobs?

Cities in New York with the most Remote Shopify Chat Support job openings:

Remote Shopify Chat Support jobs near you

Shop App Annotator - Fully Remote | Upto $50/hr

Mercor

New York, NY • Remote

$50/hr

Full-time

Posted 2 days ago

New

Job description

About the job

Mercor connects elite creative and technical talent with leading AI research labs. Headquartered in San Francisco, our investors include Benchmark, General Catalyst, Peter Thiel, Adam D'Angelo, Larry Summers, and Jack Dorsey.

Position: Shopify Shop App Agent Annotator
Type: Contract
Compensation: $40–$50/hour
Location: Remote
Commitment: ~5 hours/week

Role Responsibilities

  • Evaluate full shopper and agent conversations, including tool calls and their outcomes.
  • Identify the specific turn that received a thumbs-down from the shopper.
  • Classify the issue with one primary tag and a specific secondary tag.
  • Write concise comments explaining the shopper's intent, the agent's actions, and the rationale for the tags.
  • Work independently and asynchronously to maintain consistency across evaluations.

Qualifications

Must-Have

  • Rule discipline for consistent taxonomy application.
  • Comfort reading structured traces to understand agent actions.
  • Restraint under ambiguity to use the unknown label appropriately.
  • Clear, concise written English for effective communication.

Preferred

  • Consumer e-commerce fluency in orders, tracking, and returns.
  • Experience in annotation, labeling, or model-evaluation work.
  • Familiarity with the Shop app or other AI shopping assistants.
  • Knowledge of customer-support operations and escalation paths.

Application Process (Takes 20–30 mins to complete)

  • Upload resume
  • AI interview based on your resume
  • Submit form

Resources & Support

  • For details about the interview process and platform information, please check: https://talent.docs.mercor.com/welcome
  • For any help or support, reach out to: support@mercor.com

PS: Our team reviews applications daily. Please complete your AI interview and application steps to be considered for this opportunity.