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Remote Shopify Chat Support Jobs in Indiana (NOW HIRING)

BC Forward

Data Analyst V - CX or VoC

Indianapolis, IN · On-site +1

$58 - $65/hr

Remote Duration: Contract - 12 months Pay Range: $58/hr - $65/hr on W2 Job ID: 374024 About ... support interactions such as chat logs, call transcripts, and tickets to extract insights. Use ...

Parts Town

Director of Sales, HVAC

Fort Wayne, IN · On-site +1

... chat - Apply Today! Perks * Parts Town Pride - check out our virtual tour and culture! * Remote or ... and support the long-term vision of the HVAC business. This role is responsible for sales ...

Parts Town

Director of Sales, HVAC

Fort Wayne, IN · On-site +1

... chat - Apply Today! Perks * Parts Town Pride - check out our virtual tour and culture! * Remote or ... and support the long-term vision of the HVAC business. This role is responsible for sales ...

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All JobsRemote Shopify Chat Support JobsRemote Shopify Chat Support Jobs in Indiana

Remote Shopify Chat Support information

What is the difference between Remote Shopify Chat Support vs Remote Shopify Customer Service Representative?

AspectRemote Shopify Chat SupportRemote Shopify Customer Service Representative
Primary RoleHandling live chat inquiries related to Shopify storesProviding overall customer support via various channels
Skills & CertificationsKnowledge of Shopify platform, excellent communication skillsCustomer service experience, familiarity with Shopify often preferred
Work EnvironmentOnline, chat-based support within Shopify storesRemote, multi-channel support including chat, email, phone
Industry UsageCommon in e-commerce and retail sectors using ShopifyWidespread across e-commerce, retail, and service industries

While both roles involve supporting Shopify customers remotely, Remote Shopify Chat Support focuses specifically on live chat interactions related to Shopify stores, requiring platform-specific knowledge. In contrast, Remote Shopify Customer Service Representatives handle broader customer inquiries across multiple channels, often with a wider range of issues. Understanding these differences helps job seekers identify the best fit for their skills and career goals.

What are the most commonly searched types of Shopify Chat Support jobs in Indiana? The most popular types of Shopify Chat Support jobs in Indiana are:
What are popular job titles related to Remote Shopify Chat Support jobs in Indiana? For Remote Shopify Chat Support jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Remote Shopify Chat Support jobs in Indiana look for? The top searched job categories for Remote Shopify Chat Support jobs in Indiana are:
What cities in Indiana are hiring for Remote Shopify Chat Support jobs? Cities in Indiana with the most Remote Shopify Chat Support job openings:
Remote Shopify Chat Support jobs near you

Customer Solutions Specialist

Crossroads Bank

Wabash, IN • Remote

Other

Posted 15 days ago

Job description

Major Duties & Responsibilities:

  • Provide professional and timely support to customers via phone, secure chat, and email; research and resolve inquiries, complaints, and service requests.
  • Process customer transactions accurately and efficiently, including account servicing, maintenance requests, and operational tasks.
  • Complete time-sensitive documents, reports, and daily operational duties as assigned.
  • Perform post-resolution follow-up to ensure complete customer satisfaction.
  • Support digital banking services, including troubleshooting online banking, ACH, wires, and Remote Deposit Capture.
  • Review and submit wire transfers in accordance with bank procedures.
  • Review, release, and assist with ACH processing; understand risk management practices and documentation requirements.
  • Assist with Remote Deposit Capture administration, including password resets and customer support.
  • Accurately process and document customer transactions, including P2P, A2A, Bill Pay, and other digital banking activity, and generate reports as needed.
  • Identify, escalate, and report suspicious activity, fraud concerns, and customer complaints in accordance with compliance requirements.
  • Maintain a strong understanding of bank products and services; educate customers and identify opportunities for referrals and cross-selling.
  • Order department supplies and assist with general departmental maintenance tasks.
  • Collaborate with internal teams to ensure seamless service delivery and issue resolution.
  • Consistently demonstrate a positive, professional attitude that reflects the bank's culture and values.
  • Perform other duties as assigned.

Compliance & Risk Responsibilities:

  • Adhere to all applicable banking regulations, including BSA/AML, Red Flag, and internal policies and procedures.
  • Maintain awareness of fraud trends and escalate concerns appropriately.
  • Ensure proper handling of sensitive customer information and secure banking practices.

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