Overview
this is a remote/hybrid role.
Scope of Responsibilities: Works under general supervision. Follows standard procedures to accomplish assigned tasks. May assist in orienting and training employees
Job Summary: Responsible for all aspects related to entering of medication orders and workflow management.
Responsibilities
Job Duties:
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Responsible for daily preparation of call center workflow
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Responsible for accurate data entry of incoming prescriptions and refills
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Responsible for maintaining prescription refill requests
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Responsible for Foundation Assistance management
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Responsible as a backup for inbound/outbound calls as required
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Responsible for accurately selecting billing and shipping methods for incoming patient orders
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Provide clinical services in TherigySTM
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Provides resolution to customer service issues to ensure member satisfaction
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Work with members to provide resolution to payment related issues on accounts/orders
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Maintain and keep reasonable production as determined by supervisor
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May assist in orienting and training new employees
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Responsible for completing all mandatory and regulatory training programs
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Perform other duties as assigned
Qualifications
Attendance Requirements:
Educational Requirements:
Experience:
Special Conditions of Employment:
Job Skill Requirements:
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Broad knowledge of medications, physician orders, and pharmacy systems
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Strong communication skills
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Outstanding customer service skills
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Excellent organization skills
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Ability to multitask and prioritize
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Excellent computer and keyboarding skills
Compensation:
$18.00-21.00 an hour
The final offer will be determined after careful consideration of multiple factors such as relevant skills, years of experience and education.
KPH Healthcare Services, Inc. is a multistate organization and abides by all local, state and federal regulations as it pertains to minimum wage requirements.
Connect With Us! (https://kphcareers-kphhealthcareservices.icims.com/jobs/14113/workflow-processing-specialist---remote-hybrid/job?mode=apply&apply=yes&in_iframe=1&hashed=-336031866)
Job Locations US-NY-Syracuse
Posted Date 1 year ago (5/1/2025 12:21 PM)
Requisition ID 2025-14113
# of Openings 1
Category Administrative/Clerical
Location : Location US-NY-Syracuse