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Remote Service Jobs in Somerville, MA (NOW HIRING)

Genetec

Field Engineer

Boston, MA · On-site +1

Document on-site or remote service interventions What makes you a great fit: * Possess strong analytical and troubleshooting skills (detail-oriented) * Ability to work independently and in a team

Genetec

Field Engineer

Boston, MA · Remote

Document on-site or remote service interventions What makes you a great fit: * Possess strong analytical and troubleshooting skills (detail-oriented) * Ability to work independently and in a team

ForgeFit

Remote Customer Service Specialist

Boston, MA · On-site +1

$18.50 - $24.50/hr

Remote Customer Service Specialist Company: ForgeFit Location: Remote (U.S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium fitness equipment to gyms, studios, and ...

Nexora Talent

Remote- Customer Experience Service

Boston, MA · Remote

$17.50 - $23.75/hr

Customer Experience Service (Remote) We are seeking a detail-oriented Customer Experience Service to support clients throughout their journey. In this role, you will assist with coordinating client ...

Nexora Talent

Remote- Customer Experience Service

Boston, MA · Remote

$17.50 - $23.75/hr

Customer Experience Service (Remote) We are seeking a detail-oriented Customer Experience Service to support clients throughout their journey. In this role, you will assist with coordinating client ...

TeamLogic IT

Remote Support Technician Tier 3

Woburn, MA · On-site +1

$65K - $85K/yr

Remote Services - Tier 3 TeamLogic IT of Northeastern Massachusetts About Us: We are an IT Managed Services Provider located in Woburn, MA, focused on providing support for small to mid-sized ...

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Remote Service information

See Somerville, MA salary details

$41

$52

$61

How much do remote service jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for remote service in Somerville, MA is $52.47, according to ZipRecruiter salary data. Most workers in this role earn between $47.21 and $57.69 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in a remote service position?

To thrive as a Remote Service professional, you need strong problem-solving abilities, excellent communication skills, and a solid understanding of relevant technical or customer support knowledge, often backed by prior experience or specialized training. Familiarity with remote support platforms, CRM systems, and troubleshooting tools is typically required, and certifications in IT support or customer service can be advantageous. Superior time management, adaptability, and empathy are essential soft skills for working independently and supporting clients in a virtual environment. These skills and tools are crucial for delivering effective solutions and maintaining high customer satisfaction from a remote setting.

What are the typical challenges faced in a remote service position, and how can they be managed?

One common challenge in Remote Service roles is effectively diagnosing and resolving issues without being physically present, which requires strong analytical skills and clear virtual communication. Managing a consistently high volume of support requests while maintaining quality service can also be demanding, so strong organizational and multitasking abilities are vital. Remote Service professionals often collaborate with distributed teams, making regular virtual meetings and detailed documentation important for coordination. Proactively seeking feedback, using collaboration tools, and staying current with company protocols can help overcome these challenges and excel in the position.

What is a remote service?

A Remote Service job involves providing customer support, technical assistance, or troubleshooting services from a remote location, rather than in person. Professionals in this role typically use phone, email, chat, or video conferencing tools to assist customers or clients. These jobs are common in IT support, customer service, and technical troubleshooting industries. Remote Service roles require strong communication skills, problem-solving abilities, and proficiency with digital tools to effectively resolve customer issues.

What are the most commonly searched types of Service jobs in Somerville, MA? The most popular types of Service jobs in Somerville, MA are:
What are popular job titles related to Remote Service jobs in Somerville, MA? For Remote Service jobs in Somerville, MA, the most frequently searched job titles are:
What job categories do people searching Remote Service jobs in Somerville, MA look for? The top searched job categories for Remote Service jobs in Somerville, MA are:
What cities near Somerville, MA are hiring for Remote Service jobs? Cities near Somerville, MA with the most Remote Service job openings:
Remote Service jobs near you
Infographic showing various Remote Service job openings in Somerville, MA as of August 2026, with employment types broken down into 80% Full Time, and 20% Part Time. Highlights an 100% Remote job distribution, with an average salary of $109,128 per year, or $52.5 per hour.

Field Engineer

Genetec

Boston, MA • On-site, Remote

Full-time

Retirement

Re-posted yesterday

Job description

Your team's dynamic:

As Field Engineer, you will provide on-site and off-site professional services to Genetec customers and Partners, including proof-of-concept, staging, system deployment and commissioning, audits, system assessments and will act as a general liaison between Genetec and its customers, reporting directly to the Design & Deployment Services Manager, North America. The mission of the Professional Services team is to help customers achieve success and maximize value in their investment while mitigating risks, by supporting the design, deployment, maintenance, and utilization of Genetec's solution portfolio.  

You will be responsible for advising, installing, maintaining, and supporting the various Genetec solutions remotely and on-site for Genetec clients located in North America, as well as managing some of the projects where you are involved. 

Your day at a glance:

  • Perform installation, audit, assessment, maintenance, and support of Genetec systems at client sites 
  • Act as a primary on-site and remote technical point of contact for key projects to Genetec's partners 
  • Develop and maintain a strong relationship with new and existing customers 
  • Develop and maintain an extensive working knowledge of Genetec's solutions 
  • Properly document all activities and anomalies encountered in the Genetec Systems 
  • Ensure timely escalation of critical customer related issues through proper channels 
  • Provided functional requirements based on customer feedback to facilitate product Improvement 
  • Provide an open forum for questions regarding strategic plans, best practices, and advice on upgrades, special concerns, and ad hoc consulting for software implementation, integration, training, and change requests 
  • Document on-site or remote service interventions 

What makes you a great fit:

  • Possess strong analytical and troubleshooting skills (detail-oriented) 
  • Ability to work independently and in a team 
  • Ability to listen and to adapt to different personalities and situations 
  • Comfortable interfacing with key individuals at major accounts in sensitive situations 
  • Effective organization and time-management skills 
  • Must be able to work in a fast-paced technical environment 
  • Must possess a valid driver's license and passport 

Your technical expertise:

  • Deployment and troubleshooting of security systems such as: Video Surveillance Systems (VMS, IP cameras and encoders, analytics, etc.) and Access Control Systems (Software configuration, readers, controllers, wiring, etc.) 
  • Excellent administration and troubleshooting knowledge of the various Windows operating systems (Active Directory, SQL, file sharing, IIS, clustering, GPO, performance monitoring, etc.) 
  • Excellent knowledge of networking principles and IP protocols. 
  • Experience with networking equipment configuration and troubleshooting (switches, routers, etc.). 
  • Understanding of network storage (SAN, NAS, iSCSI) principles and best practices 
  • Database query and management skills  
  • Understanding of server virtualization concepts 
  • Experience with encryption and certificates 
  • Experience with PowerShell is an asset 

Let's talk perks!

  • Attractive compensation package with 401K match
  • Training Tuition Reimbursement Program
  • Work-life balance with a flexible working schedule

We know that diverse backgrounds and experiences bring great value to our teams. Even if you don't think you tick all the boxes, we still encourage you to apply - your profile may surprise us!

Thank you for your application, but please note that only selected candidates will be contacted. Head-hunters and recruitment agencies may not submit resumes/CVs through this Web site or directly to managers.

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