Jon Description:
Key responsibilities for this work order include the following:ย
- Ticket handling, Printer fixing, Chromebook fixing and inventory.ย
Technical support and problem resolutionย
- Take the lead in resolving technical issues that require on-site support.ย
- Conduct thorough troubleshooting toย identifyย the root cause of problems.ย
- Act as the liaison between on-site operations and the remote IT support team overseas.
- Communicate technical issues and requirements to the remote team accurately and clearly.ย
- Provideย detailed information and documentation toย facilitateย remote troubleshooting and support.ย
- Works closelyย with the remote service desk team to resolve technical issues.ย
Customer support and serviceย
- Communicates updates, challenges, and tasks to the client in a clear and timely manner.ย
- Listens actively to client concerns and addresses themย appropriately.ย
- Ensures client satisfaction by following up on issue resolution andย providingย necessary support.ย
- Takes personal interest in the quality of work and meeting customer needs.ย
- Demonstrates professionalism and clarity in written communication, ensuring accuracy and attention to detail in all email interactions.ย
Requirements
-Need to be on-site 2 days a week . Most likely Tuesday and Thursdays
-Have your own transportation
-Will require background check clearance post selection as it is a client pre-requisite