Remote Service Delivery Manager Jobs in Pendergrass, GA

The Field Operations Manager leads a nationwide team of Remote Field Technicians responsible for camera deployments, retrievals, and field support activities. This role oversees daily field operations, technician performance, deployment quality, safety compliance, fleet and inventory management, reporting, and administrative functions to ensure efficient, high-quality service delivery.

Serving as the primary operational liaison between Remote Field Technicians, Case Managers, Workflow Coordinators, Operations, and Leadership, this position drives operational excellence by resolving issues, improving processes, developing employees, and ensuring consistent service across remote field operations. The ideal candidate is an organized, proactive leader who excels at coaching employees, managing competing priorities, analyzing operational data, and fostering accountability in a fast-paced environment.

Key Responsibilities

• Lead daily field operations: Oversee the Remote Field Technician team's day-to-day work, including camera deployments, retrievals, support activities, scheduling, workload distribution, and overall field performance. Coordinate communication across multiple departments to ensure timely service delivery.
• Supervise, coach, and develop field staff: Partner with the Field Technician Lead to recruit, interview, hire, onboard, train, coach, and evaluate employees. Conduct performance reviews, provide ongoing feedback, and support employee development while maintaining accountability for performance expectations.
• Monitor operational performance: Review daily field activities, technician productivity, KPIs, quality metrics, and operational dashboards to identify trends, improve efficiency, and maintain high-quality service standards.
• Resolve operational issues: Identify deployment challenges, troubleshoot field issues, collaborate with internal teams, and communicate operational updates, delays, and escalations to ensure timely resolution.
• Manage administrative operations: Review and approve timesheets, expense reports, travel requests, schedules, overtime, and paid time off while balancing staffing needs and operational priorities.
• Oversee equipment, inventory, and fleet operations: Manage camera systems, field equipment, inventory, and department vehicles to ensure assets remain properly maintained, compliant, available, and operational. Monitor GPS/telematics data to support driver safety and fleet efficiency.
• Support operational planning: Review referral viability and deployment feasibility, assist with resource planning, monitor operating expenses, and identify opportunities for process improvements and cost savings.
• Prepare reporting and leadership updates: Develop weekly, monthly, and quarterly operational reports, provide insights on technician performance, safety, inventory, fleet operations, staffing, and recommend improvements that enhance operational effectiveness.
• Resolve operational issues: Identify deployment challenges, troubleshoot field issues, and collaborate with internal teams to resolve operational concerns efficiently. Ensure timely communication, accurate documentation, and video upload follow-through while monitoring compliance with company policies, safety standards, and Standard Operating Procedures (SOPs) to maintain consistent, high-quality service delivery.

Required Qualifications

• Bachelor's degree in Business, Criminal Justice, Operations Management, or a related field preferred, or an equivalent combination of education and supervisory experience.
• Minimum three (3) years of leadership or supervisory experience managing remote or field-based employees.
• Demonstrated experience leading geographically dispersed teams.
• Strong organizational, analytical, and problem-solving skills.
• Experience analyzing operational metrics, KPIs, and performance data.
• Strong coaching, employee development, and leadership abilities.
• Ability to prioritize multiple projects in a fast-paced environment.
• Excellent written and verbal communication skills.
• Proficiency with Microsoft Office Suite, Microsoft Teams, scheduling software, expense management systems, and other business applications.
• Valid driver's license with an acceptable driving record.
• Willingness to travel approximately 20–30% as business needs require.
• Dedicated home office with reliable high-speed internet.

Preferred Qualifications

• Two (2) or more years of experience with remote surveillance operations.
• Three (3) or more years of management experience in investigations, surveillance, field operations, or a related industry.
• Experience managing fleet operations and inventory.
• Experience implementing operational process improvements.
• Experience using GPS tracking systems, telematics platforms, or other field technology solutions.

Skills and Competencies

• Leadership
• Coaching & Employee Development
• Communication
• Analytical Thinking
• Organization & Prioritization
• Problem Solving
• Collaboration
• Accountability & Ownership
• Operational Excellence
• Attention to Detail
• Adaptability
• Professionalism & Integrity

Compensation and Benefits

Compensation

• Annual salary: $55,000–$75,000
• Eligible for a discretionary performance bonus based on individual, team, and company performance.

Benefits

We offer a comprehensive benefits package designed to support your health, financial well-being, and work-life balance, including:

• Medical, dental, and vision insurance
• Short-term disability (STD) and long-term disability (LTD)
• Accident, hospital indemnity, whole life, and term life insurance options
• 401(k) retirement plan (eligible after 90 days)
• Generous paid time off (PTO)
• Seven paid holidays
• Sick Leave and Bereavement Leave
• Paid Parental Leave
• Professional development and training opportunities

Work Environment/Physical Requirements

• Ability to sit, stand, walk, bend, reach, and move throughout office, warehouse, vehicle, and field environments.
• Ability to lift, carry, and move equipment weighing up to 50 pounds.
• Work environment includes home office, corporate office, warehouse, vehicle, and outdoor field locations.
• Travel required approximately 20–30% based on business needs.
• Valid state-issued driver's license with an acceptable driving record.
• Ability to operate a motor vehicle safely.
• Ability to travel independently, including occasional overnight travel.
• Ability to work outdoors in varying weather conditions.
• Ability to work flexible hours, including occasional evenings or weekends, to support operational needs.

Company Overview

Delta Group is a privately held, national investigative firm established in 1983 and headquartered in Buford, Georgia. As pioneers of unmanned surveillance technology, Delta Group's eRemote® technology is an industry-recognized solution that continues to deliver innovative results. With more than 500 employees nationwide, our footprint is large enough to make an impact while maintaining the culture of a family-owned organization.

For more than 40 years, Delta Group has helped organizations reduce risk, improve profitability, and increase revenue through professional investigative services. Our team supports clients across workers' compensation, liability, auto, property, disability, corporate investigations, and other specialized services.

At Delta Group, we're proud to be "Big Enough to Matter, Small Enough to Care." We invest in our employees, foster professional growth, embrace innovation, and work together to deliver exceptional results for our clients.

Equal Employment Opportunity Statement

Delta Group is an Equal Opportunity Employer and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other protected status under applicable law.