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Remote Service Delivery Manager Jobs in Acworth, GA

MacStadium

Solutions Delivery Manager

Atlanta, GA · On-site +1

$80K - $100K/yr

We are a remote-first company with a global team. We value autonomy, curiosity, and a bias toward ... You will be coordinating and leveraging our service delivery and engineering organizations to ...

MacStadium

Solutions Delivery Manager

Atlanta, GA · Remote

We are a remote-first company with a global team. We value autonomy, curiosity, and a bias toward ... You will be coordinating and leveraging our service delivery and engineering organizations to ...

IQVIA

Associate Project Delivery Manager

Marietta, GA · On-site +1

$64K/yr

Manage study scope changes, budgets, service-related issues, and quality concerns, implementing ... Deliver study-specific training to sites, CRAs, customers, and less experienced team members, and ...

Koenig & Bauer US, Inc

Service Manager

Decatur, GA · Remote

$125K/yr

Continuously evaluate operational workflows to improve service delivery speed, reduce friction, and ... remote locations. * Communication: Conduct regular team meetings to align objectives, resolve ...

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All JobsService Delivery JobsRemote Service Delivery Manager JobsRemote Service Delivery Manager Jobs in Acworth, GA

Remote Service Delivery Manager information

See Acworth, GA salary details

$25.9K

$83.9K

$143.3K

How much do remote service delivery manager jobs pay per year?

As of Aug 30, 2026, the average yearly pay for remote service delivery manager in Acworth, GA is $83,855.00, according to ZipRecruiter salary data. Most workers in this role earn between $51,800.00 and $114,300.00 per year, depending on experience, location, and employer.

What is a remote service delivery manager?

A Remote Service Delivery Manager is responsible for overseeing and coordinating the delivery of services to clients or customers from a remote location. They ensure that service level agreements (SLAs) are met, manage remote teams, and handle client communication to resolve issues efficiently. This role often involves monitoring performance metrics, streamlining processes, and implementing improvements to enhance customer satisfaction. Remote Service Delivery Managers use digital tools to manage workflows, facilitate team collaboration, and maintain high service quality regardless of location.

How does a remote service delivery manager effectively coordinate and support distributed teams?

A Remote Service Delivery Manager leverages digital collaboration tools and well-defined processes to manage teams across various locations. They ensure clear communication by setting regular virtual meetings, utilizing project management platforms, and establishing performance metrics. One common challenge is maintaining team cohesion and engagement remotely, which can be addressed by fostering a transparent work culture and recognizing team achievements. The role often involves close collaboration with IT, customer support, and project management teams to deliver consistent service quality. Effective managers also provide ongoing training and feedback to help team members grow within their roles.

What are the key skills and qualifications needed to thrive as a remote service delivery manager, and why are they important?

To thrive as a Remote Service Delivery Manager, you need strong project management skills, a background in IT service management, and experience coordinating distributed teams, often supported by a bachelor's degree in a related field. Familiarity with ITIL frameworks, service management platforms like ServiceNow, and remote collaboration tools such as Slack or Microsoft Teams is typically required. Excellent communication, leadership, and problem-solving abilities are crucial for building client relationships and ensuring team alignment. These skills are vital for delivering consistent, high-quality services to clients while managing dispersed teams and complex workflows remotely.

What is the difference between Remote Service Delivery Manager vs Customer Support Manager?

AspectRemote Service Delivery ManagerCustomer Support Manager
CredentialsTypically requires project management or service delivery certifications (e.g., PMP, ITIL)Often requires customer service or support certifications (e.g., HDI, CSAT)
Work EnvironmentOversees remote service teams, manages service delivery processesManages customer support teams, handles client interactions
Industry UsageCommon in IT, telecom, and tech servicesWidely used across retail, tech, and service industries

The Remote Service Delivery Manager focuses on ensuring remote service operations run smoothly, managing service quality and delivery processes. In contrast, the Customer Support Manager concentrates on customer interactions, satisfaction, and support team management. While both roles involve client communication and team oversight, their core responsibilities and industry applications differ.

What job categories do people searching Remote Service Delivery Manager jobs in Acworth, GA look for?

The top searched job categories for Remote Service Delivery Manager jobs in Acworth, GA are:

What cities near Acworth, GA are hiring for Remote Service Delivery Manager jobs?

Cities near Acworth, GA with the most Remote Service Delivery Manager job openings:

Remote Service Delivery Manager jobs near you
Infographic showing various Remote Service Delivery Manager job openings in Acworth, GA as of June 2026, with employment types broken down into 2% As Needed, 89% Full Time, 5% Part Time, 2% Temporary, and 2% Contract. Highlights an 42% Physical, 2% Hybrid, and 56% Remote job distribution, with an average salary of $83,855 per year, or $40.3 per hour.

Solutions Delivery Manager

MacStadium

Atlanta, GA • On-site, Remote

$80K - $100K/yr

Full-time

Re-posted 14 days ago

Job description

About MacStadium
MacStadium is the leading provider of enterprise-class Apple Mac infrastructure. Our Orka platform enables developers and DevOps teams to orchestrate macOS and Apple silicon in the cloud for CI/CD, testing, and development at scale. We serve some of the world's largest companies and are investing heavily in our platform for the future.
We are a remote-first company with a global team. We value autonomy, curiosity, and a bias toward action. If you want to have outsized impact on a small team building the future of Apple cloud infrastructure, we would love to hear from you.
About the Role
As a Manager of Solution Delivery, you are the facilitator of quality for our customer journey. Reporting to the CRO, you will ensure that the innovative solutions designed by our Pre-Sales team are executed with precision, delivered in a timely manner, documented for longevity, and transitioned to Support with zero friction. You will be coordinating and leveraging our service delivery and engineering organizations to execute production environments. You are the linchpin for turning a deal that is 'Closed-Won' into a 'Life-Long Customer.' Role & Responsibilities
  • Own solution process from post-deal-close to first revenue
  • Be accountable (but not responsible) for driving solution outcomes
  • Manage and organize customer-facing and internal coordination related to delivery & implementation
What We Are Looking For
Must-Have Experience:
  • Post-Sales Implementation Expertise: Proven track record of taking complex, multi-stakeholder technical projects from signature to "Go-Live."
  • Technical Integrity: The ability to act as a technical gatekeeper within the sales org, ensuring we deliver what we can really build and support.
  • Customer-Facing Project Management: High "Expert Presence." You can walk a customer through a deployment or a technical challenge without losing their trust.
  • Infrastructure Proficiency: Understanding of cloud services and solutions as well as quickly gaining familiarity with products and services used to deliver our solutions. Be able to translate into actionable deliverables.
  • Documentation Management: The ability to translate "Sales Engineering notes" and POC environments into documented, deliverable, and repeatable Customer Solutions Artifacts.
  • Basic understanding of networking.
  • Basic understanding of cloud computing.
  • Project management experience.
  • Experience working in technical organizations (CS, implementation, solutions engineering).
  • Customer-facing experience.
Preferred:
  • CI/CD experience
  • Cloud service provider experience
  • Familiarity with Apple or Mac in a business setting
  • Project management certificates or comparable experience

Compensation Range: $80,000 - $100,000
MacStadium has a defined Information Security Policy and all employees are required to adhere to this policy and sign an acknowledgment and receipt of this policy upon hire.
All offers of employment are conditioned upon successful completion of a background screening process and all employees must comply with the immigration rules and laws in the jurisdiction in which he/she/they will provide MacStadium services.
MacStadium is an Equal Opportunity Employer. All applicants are considered without regard to race, color, ancestry, national origin, gender/gender identity, sexual orientation, marital and family status, religion and religious belief, age, disability, results of genetic information, and service in the military.
Studies have shown that women and people of color are less likely to apply for jobs unless they believe they can perform every job description task. We are most interested in finding the best candidate for the job, and that candidate may come from a less traditional background. MacStadium may consider an equivalent combination of knowledge, skills, education, and experience to meet minimum qualifications. If you are interested in applying, we encourage you to think broadly about your background and skill set for the role.
No recruiting agencies please.

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