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Remote Service Delivery Manager Jobs in Needham, MA

Service & Support Technician

Needham, MA ยท Remote

$22 - $30.25/hr

  • Medical

  • Dental

  • Retirement

  • PTO

... delivery management, marketing, and sales management reporting. FoodTec Solutions is growing and ... and remote maintenance projects tasks for customers' information systems * Assist with new ...

Associate Account Manager

Framingham, MA ยท On-site +1

$126K - $131K/yr

  • Retirement

  • PTO

Coordinate with internal teams to help resolve service, delivery, and process issues with timely ... For MA or Remote in US : It is unlawful in Massachusetts to require or administer a lie detector ...

New

Remote Sales Manager

Boston, MA ยท Remote

$80K - $120K/yr

  • Medical

  • Dental

  • Vision

  • Life

Build and maintain client relationships through timely follow-up, education, and ongoing service ... Manage sales activities and maintain accurate client records in the CRM. * Track performance ...

Client Experience Coordinator (Remote)

Boston, MA ยท Remote

$19.75 - $26.50/hr

... service delivery. Key Responsibilities: * Serve as the main point of contact for client inquiries and support * Coordinate and manage client requests from start to completion * Provide timely ...

Manager, Programmatic Media (Remote)

Boston, MA ยท On-site +1

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Develop, grow, and maintain relationships through exceptional client service * Formulate proposals ... As an industry innovator and challenger, we deliver high-impact results to the biggest brands and ...

Manager, Programmatic Media (Remote)

Boston, MA ยท Remote

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Develop, grow, and maintain relationships through exceptional client service * Formulate proposals ... As an industry innovator and challenger, we deliver high-impact results to the biggest brands and ...

Post Sales Solutions Engineer

Boston, MA ยท Remote

$125K - $170K/yr

While you continue to manage a curated portfolio of Intuit Enterprise Suite (IES) deployments, your ... This role is designed as a strategic bridge: it offers a clear path toward Service Delivery ...

Senior Product Manager - Asset Insights

Boston, MA ยท On-site +1

$137K - $180K/yr

  • Medical

  • PTO

Experience working with operational or service delivery teams. You understand that the product ... Experience with drone or remote piloted system workflows * Experience in mobile application ...

Senior Product Manager - Asset Insights

Boston, MA ยท On-site +1

$137K - $180K/yr

  • Medical

  • PTO

Experience working with operational or service delivery teams. You understand that the product ... Experience with drone or remote piloted system workflows * Experience in mobile application ...

Manager, Expert Services

Boston, MA ยท On-site +1

$149K - $182K/yr

Govern the safe delivery of agentic systems-grounding agents in each customer's architecture ... remote employees. Our customers are some of the world's most recognizable brands across diverse ...

Remote Sales Manager

Salem, MA ยท Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

Remote Sales Manager

Medford, MA ยท Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

Sales Manager Remote

Melrose, MA ยท Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

Sales Manager Remote

Boston, MA ยท Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

Showing results 41-60

Remote Service Delivery Manager information

See Needham, MA salary details

$31.6K

$102.3K

$174.8K

How much do remote service delivery manager jobs pay per year?

As of Aug 16, 2026, the average yearly pay for remote service delivery manager in Needham, MA is $102,335.00, according to ZipRecruiter salary data. Most workers in this role earn between $63,200.00 and $139,400.00 per year, depending on experience, location, and employer.

How does a remote service delivery manager effectively coordinate and support distributed teams?

A Remote Service Delivery Manager leverages digital collaboration tools and well-defined processes to manage teams across various locations. They ensure clear communication by setting regular virtual meetings, utilizing project management platforms, and establishing performance metrics. One common challenge is maintaining team cohesion and engagement remotely, which can be addressed by fostering a transparent work culture and recognizing team achievements. The role often involves close collaboration with IT, customer support, and project management teams to deliver consistent service quality. Effective managers also provide ongoing training and feedback to help team members grow within their roles.

What is a remote service delivery manager?

A Remote Service Delivery Manager is responsible for overseeing and coordinating the delivery of services to clients or customers from a remote location. They ensure that service level agreements (SLAs) are met, manage remote teams, and handle client communication to resolve issues efficiently. This role often involves monitoring performance metrics, streamlining processes, and implementing improvements to enhance customer satisfaction. Remote Service Delivery Managers use digital tools to manage workflows, facilitate team collaboration, and maintain high service quality regardless of location.

What is the difference between Remote Service Delivery Manager vs Customer Support Manager?

AspectRemote Service Delivery ManagerCustomer Support Manager
CredentialsTypically requires project management or service delivery certifications (e.g., PMP, ITIL)Often requires customer service or support certifications (e.g., HDI, CSAT)
Work EnvironmentOversees remote service teams, manages service delivery processesManages customer support teams, handles client interactions
Industry UsageCommon in IT, telecom, and tech servicesWidely used across retail, tech, and service industries

The Remote Service Delivery Manager focuses on ensuring remote service operations run smoothly, managing service quality and delivery processes. In contrast, the Customer Support Manager concentrates on customer interactions, satisfaction, and support team management. While both roles involve client communication and team oversight, their core responsibilities and industry applications differ.

What are the key skills and qualifications needed to thrive as a remote service delivery manager, and why are they important?

To thrive as a Remote Service Delivery Manager, you need strong project management skills, a background in IT service management, and experience coordinating distributed teams, often supported by a bachelor's degree in a related field. Familiarity with ITIL frameworks, service management platforms like ServiceNow, and remote collaboration tools such as Slack or Microsoft Teams is typically required. Excellent communication, leadership, and problem-solving abilities are crucial for building client relationships and ensuring team alignment. These skills are vital for delivering consistent, high-quality services to clients while managing dispersed teams and complex workflows remotely.

What cities near Needham, MA are hiring for Remote Service Delivery Manager jobs?

Cities near Needham, MA with the most Remote Service Delivery Manager job openings:

Senior Manager - Mergers & Acquisitions

Connor Group Global Services LLC

Boston, MA โ€ข On-site, Remote

Full-time

Medical

Re-posted 25 days ago


Job description

We're looking at you-high-achievers, challenge-seekers, and innovation-chasers.Professionals who never shy away from complex problems. We hire the top 1% and let your talents soar.

Connor Group is hiring remote professionals for this position, with the obligation to work onsite at a client location when required. Additionally, professionals may utilize our offices across the U.S. if one is available in your area and your personal situation warrants it.

Are you an intellectually curious, deal oriented professional who enjoys coming up with innovative solutions to complex business issues? Connor Group is seeking professionals who want to build off their existing accounting, operational, and industry experience. We execute finance projects that add value to our clients within their finance, accounting, and operation departments. From complex technical accounting and financial reporting issues to finance software implementation and automation, joining Connor Group will help you exponentially to further develop your career and expand your experience base.

Connor Group is a specialized professional services firm of Big 4 alumni and industry executives. Our team of highly experienced professionals assists financial executives with their most complex business needs, including Accounting Advisory, Financial Operations, IPO, M&A, and Managed Services.

Responsibilities:

  • Lead and execute the engagement team across the M&A lifecycle, including comprehensive financial and operational analysis, and quality of earnings for both buy-side or sell-side due diligence engagements, and understand accounting and finance organization deal issues
  • Strengthen client relationships and generate additional engagement opportunities through excellent quality, timely execution and strategic approach to service delivery
  • Identify and communicate (i) critical deal issues, (ii) the strength and weakness of the business against industry benchmarks to client management that could impact the purchase price or the deal structure
  • Solve complex problems that arise throughout the M&A lifecycle
  • Challenge assumptions related to financial models
  • Identify critical post-closing matters to be addressed to ensure improvements in profitability and cash flows
  • Interact extensively with personnel of the target companies and the client
  • Review and prepare due diligence reports outlining analyses and findings
  • Assist with the finalization of (i) opening balance sheet/ of purchase price allocations, and (ii) closing working capital calculations.
  • Prepare and execute an integration plan, monitor synergy benefits and/or resolve integration issues.
  • Possess a client service mentality and ensure work is delivered timely and in accordance with firm standards
  • Supervise, coach, and mentor all levels of staff. Conduct performance reviews and contribute to performance feedback and training. Develop and communicate workplace culture and code of conduct

Desired Skills & Experience:

  • Rated top 25% of Big Four class
  • Minimum of 6-7 years of public accounting and industry experience required (minimum of 4 years in M&A/Transaction advisory services of a Big 4 or other large firms)
  • Bachelor's degree in Accounting or equivalent required
  • CPA license required
  • Ability to manage teams and own their work product
  • Hard-working, detail-oriented, and ability to motivate engagement teams
  • Professional and personable demeanor
  • Excellent project management skills
  • Proven solid verbal and written communication skills
  • Passion for helping clients
  • Strong technical accounting knowledge of GAAP
  • Experience and familiarity with technology and/or healthcare industries preferred
  • Ability to act and lead as the client contact
  • Proficient in the use of Microsoft Office Suite with strong Excel skills
  • Experience with various BI Tools or FP&A tools (Alteryx, Tableau, Power B) preferred
  • Some travel may be required (about 25%)

Connor Group is committed to celebrating the value of diversity in a globally connected business world. Our team culture is collaborative and encourages team members to take initiative. Our professionals are committed to excellence, growth, and integrity. By focusing on innovation, we continue to raise the bar on excellence and deliver greater value to our clients.

At Connor Group, our professionals are provided with resources and opportunities to help achieve their professional goals while maintaining a healthy and happy work life balance. From health insurance packages and wellness programs to our one-on-one coaching program and career development opportunities, we empower our professionals by investing in their growth, health, and happiness.

Visit the following link for information relating to New York's Pay Transparency Act: https://www.connorgp.com/careers/ny-cgi-snmanager/

#LI-Remote #LI-Hybrid #LI-Onsite

"We know that difficult problems attract some of the brightest and most courageous people in the world."

Jeff Pickett
Connor Group Founder and Chair