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Remote Service Delivery Engineer Jobs in Texas (NOW HIRING)

Nttlimited

Your day at NTT DATA The Data Centre Remote Field Service Engineer (L1) is an entry level ... Performs defined tasks to monitor service delivery against service level agreements and maintains ...

Nttlimited

Your day at NTT DATA The Data Centre Remote Field Service Engineer (L1) is an entry level ... Performs defined tasks to monitor service delivery against service level agreements and maintains ...

Nttlimited

Your day at NTT DATA The Data Centre Remote Field Service Engineer (L1) is an entry level ... Performs defined tasks to monitor service delivery against service level agreements and maintains ...

USAA

Microsoft Teams Engineer- Mid Level

Plano, TX · On-site +1

USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with ... automates service delivery and maintenance tasks; builds monitoring and tooling for systems.

USAA

Microsoft Teams Engineer- Mid Level

Plano, TX · On-site +1

USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with ... automates service delivery and maintenance tasks; builds monitoring and tooling for systems.

USAA

Microsoft Teams Engineer Senior

Plano, TX · On-site +1

$100K - $138K/yr

USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with ... and automates service delivery and maintenance tasks; provides direction and priority for ...

USAA

Microsoft Teams Engineer Senior

Plano, TX · On-site +1

$100K - $137K/yr

USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with ... and automates service delivery and maintenance tasks; provides direction and priority for ...

USAA

Microsoft Teams Engineer Senior

San Antonio, TX · On-site +1

$94K - $129K/yr

USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with ... and automates service delivery and maintenance tasks; provides direction and priority for ...

USAA

Microsoft Teams Engineer Senior

San Antonio, TX · On-site +1

$94K - $129K/yr

USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with ... and automates service delivery and maintenance tasks; provides direction and priority for ...

Raymond Search Group

Inside Sales Engineer

Houston, TX · On-site +1

$57K - $72K/yr

Onsite/hybrid preferred; fully remote considered for an exceptional candidate; ~15% travel ... The business delivers engineered solutions and services that address its customers' most demanding ...

Wood Plc

Distribution Engineer (remote)

Dallas, TX · On-site +1

Overview / Responsibilities Wood Process & Energy business performs consulting and EPCM services ... Leading a team of engineers and designers when required to successfully deliver a portfolio of ...

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Remote Service Delivery Engineer information

What are the key skills and qualifications needed to thrive as a remote service delivery engineer?

To excel as a Remote Service Delivery Engineer, you need a solid background in IT infrastructure, networking, troubleshooting, and typically a degree in computer science or a related field. Familiarity with remote management tools, ticketing systems, and certifications such as CompTIA Network+ or Microsoft Certified: Azure Fundamentals are highly valued. Strong communication, problem-solving skills, and the ability to work independently are essential soft skills for this role. These competencies ensure efficient technical support, seamless client interactions, and reliable service delivery in a distributed environment.

What is a remote service delivery engineer?

A Remote Service Delivery Engineer is an IT professional responsible for managing, supporting, and optimizing technical services for clients or internal teams, often from a remote location. Their tasks typically include troubleshooting issues, monitoring systems, implementing updates, and ensuring service level agreements (SLAs) are met. They often use remote access tools and communication platforms to resolve problems efficiently without needing to be onsite. This role is crucial for organizations that require technical support across multiple locations or for clients in various regions.

What is the difference between Remote Service Delivery Engineer vs Network Support Specialist?

AspectRemote Service Delivery EngineerNetwork Support Specialist
CredentialsIT certifications (e.g., Cisco, CompTIA)Networking certifications (e.g., Cisco CCNA, Network+)
Work EnvironmentRemote, client sites, data centersOffice, remote, client sites
Industry UsageIT service providers, telecom, enterprise techIT support, networking companies, ISPs
Job FocusImplementing, maintaining, and supporting remote IT servicesMonitoring, troubleshooting, and supporting network infrastructure

The Remote Service Delivery Engineer and Network Support Specialist roles share a focus on IT and networking certifications and often work in similar environments. However, the Remote Service Delivery Engineer emphasizes delivering remote IT solutions and client support, while the Network Support Specialist concentrates on maintaining and troubleshooting network infrastructure. Both roles are essential in IT service delivery but differ in scope and daily responsibilities.

How do remote service delivery engineers typically manage communication and collaboration with clients and internal teams?

Remote Service Delivery Engineers rely heavily on digital communication tools to coordinate with clients and internal teams, as their role is often fully remote. They frequently use video conferencing, ticketing systems, and chat platforms to troubleshoot issues, provide updates, and ensure projects stay on track. Clear documentation and proactive communication are essential to bridge any gaps caused by distance. Collaborating across time zones and cultures is common, so flexibility and responsiveness are key traits for success in this position.
What are popular job titles related to Remote Service Delivery Engineer jobs in Texas? For Remote Service Delivery Engineer jobs in Texas, the most frequently searched job titles are:
What job categories do people searching Remote Service Delivery Engineer jobs in Texas look for? The top searched job categories for Remote Service Delivery Engineer jobs in Texas are:
What cities in Texas are hiring for Remote Service Delivery Engineer jobs? Cities in Texas with the most Remote Service Delivery Engineer job openings:
Remote Service Delivery Engineer jobs near you
Infographic showing various Remote Service Delivery Engineer job openings in Texas as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution.

Remote Hands Engineer

Nttlimited

Remote

Full-time

Re-posted 8 days ago

Job description

Continue to make an impact with a company that is pushing the boundaries of what is possible. At NTT DATA, we are renowned for our technical excellence, leading innovations, and making a difference for our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can continue to grow, belong, and thrive.
Your career here is about believing in yourself and seizing new opportunities and challenges. It's about expanding your skills and expertise in your current role and preparing yourself for future advancements. That's why we encourage you to take every opportunity to further your career within our great global team.

Your day at NTT DATA
The Data Centre Remote Field Service Engineer (L1) is an entry level engineering role, operating in region and responsible for providing a professional remote technical support service to clients by identifying and resolving technical incidents and problems.
Through pre-emptive service incident and resolution activities, this role will restore service to clients by driving incidents to an effective resolution and ensuring all requests, process events and resolution incidents result in zero missed service level agreement (SLA) conditions.

Key responsibilities:
  • Maintains the support process and ensures that requests for support are handled according to the procedures.
  • Uses service assurance software and tools to investigate and diagnose problems, collects performance statistics and creates reports, working with users, other staff and suppliers as appropriate.
  • Identifies and resolves problems following agreed procedures.
  • Carries out agreed maintenance tasks.
  • Ensures usage of knowledge articles in incident diagnosis and resolution and assist with updating as and when required.
  • Performs defined tasks to monitor service delivery against service level agreements and maintains records of relevant information.
  • Analyses service records against agreed service levels regularly to identify actions required to maintain or improve levels of service, and initiates or reports these actions.
  • Prioritises and diagnoses incidents according to agreed procedures.
  • Investigates causes of incidents and seeks resolution.
  • Escalates unresolved incidents and follows up until incident is resolved.
  • Provides service recovery, following resolution of incidents.
  • Documents and closes resolved incidents according to agreed procedures.
  • Maintains secure, accurate, complete, and current configuration on configuration items (CIs).
  • Applies tools, techniques and processes to track, log and correct information related to CIs, ensuring protection of assets and components from unauthorized change, diversion, and inappropriate use.
  • Remotely investigates and identifies root cause of incidents and assist with the implementation of agreed remedies and preventative measures.
  • Maintains knowledge of specific specialisms, provides detailed advice regarding their application.
  • Ensures efficient and comprehensive resolution of incidents, including ensuring that repairs are carried out by coordinating product requests, working with other team members.
  • Provides continuous feedback to clients and affected parties and update all systems, portals and ticketing tools as prescribed by standard operating procedures.
  • Identifies problems and errors prior to or when they occur.
  • Logs all such incidents in a timely manner with the required level of detail with all the necessary.
  • Cooperates with all stakeholders including client IT environments, vendors, carriers and colleagues to expedite diagnosis of errors and problems and to identify a resolution.

Knowledge, Skills and Attributes:
  • Ability to communicate and work across different cultures and social groups.
  • Ability to plan activities and projects well in advance and takes into account possible changing circumstances.
  • Ability to maintain a positive outlook at work.
  • Ability to work well in a pressurized environment.
  • Ability to work hard and put in longer hours when it is necessary.
  • Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting.
  • Ability to adapt to changing circumstances.
  • Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey.
  • Entry level knowledge of vendor technologies, such as (but not limited to) Cisco, EMC, Dell Avaya etc.
  • Entry level knowledge on management agent concepts, redundancy concepts and remote console architecture within supported technical domain.

Academic qualifications and certifications:
  • Bachelor's degree or equivalent in Information Technology or Computing or related field.
  • Associate level certification in different Data Centre technologies such as Cisco, NetApp, EMC- Ex: CCNA (DC) etc.

Required experience:
  • Entry level experience in call center routing technologies, voice over IP technologies, Security/firewalls, Networking (routing, switching, distribution, core and access layers) and IT infrastructure (storage, backup, computing, server virtualization and etc.).
  • Entry level experience in technical support to clients.
  • Entry level experience in diagnosis and troubleshooting.
  • Entry level experience providing remote support in Data Center technologies.
  • Entry level experience in relevant technology.

Workplace type:

On-site Working

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Accelerate your career with us. Apply today

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