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Remote Service Delivery Engineer Jobs in Missouri

Cogent, Inc

Control Systems Engineer

Riverside, MO · On-site +1

Conduct on-site or remote system commissioning, testing, and operator training. * Assist with ... a long-term focus on delivering engineered solutions, equipment sales, repair services ...

Xcellent Technology

Database Engineer - Remote

Rolla, MO · On-site +1

$70K - $80K/yr

... and delivered across modern cloud and hybrid environments. Working closely with federal ... Comfortable using AWS services such as EC2, S3, and RDS to deploy, manage, and scale cloud-based ...

Xcellent Technology

Database Engineer | Remote

Rolla, MO · On-site +1

$70K - $80K/yr

... and delivered across modern cloud and hybrid environments. Working closely with federal ... Comfortable using AWS services such as EC2, S3, and RDS to deploy, manage, and scale cloud-based ...

Jobgether

$43 - $57.50/hr

... service delivery. * Automate administrative tasks, reporting, and operational workflows using ... Remote onboarding process designed to support a smooth start. * Performance-based bonuses, offered ...

Jobgether

You will be part of a remote-first environment that values autonomy, continuous learning, and ... Lead technical delivery for complex software engineering projects, ensuring high-quality ...

Olsson

Geotechnical Engineer - Remote

Kansas City, MO · On-site +1

As a Remote Geotechnical Engineer, you will perform geotechnical engineering design, project ... You will be required to ensure high client service by providing constructible designs, meeting ...

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Remote Service Delivery Engineer information

What are the key skills and qualifications needed to thrive as a Remote Service Delivery Engineer, and why are they important?

To excel as a Remote Service Delivery Engineer, you need a solid background in IT infrastructure, networking, troubleshooting, and typically a degree in computer science or a related field. Familiarity with remote management tools, ticketing systems, and certifications such as CompTIA Network+ or Microsoft Certified: Azure Fundamentals are highly valued. Strong communication, problem-solving skills, and the ability to work independently are essential soft skills for this role. These competencies ensure efficient technical support, seamless client interactions, and reliable service delivery in a distributed environment.

What is a Remote Service Delivery Engineer?

A Remote Service Delivery Engineer is an IT professional responsible for managing, supporting, and optimizing technical services for clients or internal teams, often from a remote location. Their tasks typically include troubleshooting issues, monitoring systems, implementing updates, and ensuring service level agreements (SLAs) are met. They often use remote access tools and communication platforms to resolve problems efficiently without needing to be onsite. This role is crucial for organizations that require technical support across multiple locations or for clients in various regions.

What is the difference between Remote Service Delivery Engineer vs Network Support Specialist?

AspectRemote Service Delivery EngineerNetwork Support Specialist
CredentialsIT certifications (e.g., Cisco, CompTIA)Networking certifications (e.g., Cisco CCNA, Network+)
Work EnvironmentRemote, client sites, data centersOffice, remote, client sites
Industry UsageIT service providers, telecom, enterprise techIT support, networking companies, ISPs
Job FocusImplementing, maintaining, and supporting remote IT servicesMonitoring, troubleshooting, and supporting network infrastructure

The Remote Service Delivery Engineer and Network Support Specialist roles share a focus on IT and networking certifications and often work in similar environments. However, the Remote Service Delivery Engineer emphasizes delivering remote IT solutions and client support, while the Network Support Specialist concentrates on maintaining and troubleshooting network infrastructure. Both roles are essential in IT service delivery but differ in scope and daily responsibilities.

How do Remote Service Delivery Engineers typically manage communication and collaboration with clients and internal teams?

Remote Service Delivery Engineers rely heavily on digital communication tools to coordinate with clients and internal teams, as their role is often fully remote. They frequently use video conferencing, ticketing systems, and chat platforms to troubleshoot issues, provide updates, and ensure projects stay on track. Clear documentation and proactive communication are essential to bridge any gaps caused by distance. Collaborating across time zones and cultures is common, so flexibility and responsiveness are key traits for success in this position.
What are popular job titles related to Remote Service Delivery Engineer jobs in Missouri? For Remote Service Delivery Engineer jobs in Missouri, the most frequently searched job titles are:
What job categories do people searching Remote Service Delivery Engineer jobs in Missouri look for? The top searched job categories for Remote Service Delivery Engineer jobs in Missouri are:
What cities in Missouri are hiring for Remote Service Delivery Engineer jobs? Cities in Missouri with the most Remote Service Delivery Engineer job openings:
Remote Service Delivery Engineer jobs near you
Cyber Operations Manager | Remote, USA

Cyber Operations Manager | Remote, USA

Optiv Security, Inc.

Kansas City, MO • On-site, Remote

$108K - $146K/yr

Full-time

Posted 17 days ago

Job description

This position will be fully remote and can be hired anywhere in the continental U.S.
Optiv is seeking a Cyber Operations Manager to join Optiv Security's 24x7x365 Security Operations Center as a member of the Advanced Fusion Center (AFC) team. The Advanced Fusion Center (AFC) line of business consists of security operations expertise supporting over 40+ clients. Our team is comprised of highly technical individuals capable of delivering managed services to clients in all industry verticals. The Optiv AFC specializes in custom-tailored security solutions delivered primarily through three practice teams: Client Engagement, Engineering Operations, and Detection and Response Operations. These teams work in tandem to assist our clients in reaching their security maturity goals.
The Cyber Operations Manager is responsible for activities related to maintaining and expanding customer relationships and reestablishing those that have lapsed. The position will take the lead in working cross functionally to resolve key customer challenges. They support initiatives and other priorities by injecting the customers' perspective into the service development and deployment process. The role requires involvement with key stakeholders and maintains a positive relationship with clients while serving as an escalation point for service delivery. This person will also define policies, procedures, and best practices. The position is closely involved in helping to mentor, develop and evaluate employee performance as well as helping with development and continuous improvement of the Cyber Operations services.
The ideal candidate should also possess expertise in Identity/Privileged Access Management and other security domains we support for our clients, such as: SIEM, SOAR, EDR, and vulnerability management. The Cyber Operations Manager is expected to not only be familiar with these domains but how their domain expertise and it's maturity will improve and/or inform other security domains.
How you'll make an impact
  • Build strategic relationships with Optiv customers by supporting key customer-facing activities including on-going face to face relationship building and customer satisfaction-related efforts
  • Individual contributor acting as a delivery and services senior leader
  • Work with delivery teams and the client to create plans for accomplishing engagement objectives and a strategy that complies with professional standards and addresses the risks inherent in the engagement
  • Provide constructive on-the-job feedback and coaching to team members
  • Deliver effective services based on a thorough understanding of complex cyber security architectures and technology and ability to effectively apply it to client situations and environments
  • Use extensive knowledge of the client's business and industry to identify technological developments and evaluate impacts on the client's business
  • Perform project management and team leadership, inspire teamwork and responsibility with engagement team members, and use current technology and tools to enhance the effectiveness of deliverables and services
  • Understand Optiv and its service lines and actively assess what Optiv can deliver to serve clients
  • Create innovative insights for clients, adapts methods & practices to fit operational team needs & contributes to thought leadership documents
  • Understand the business requirements clearly and plan for effective utilization of resources, managing the change requests and risk planning, etc
  • Enhance service delivery through frequent interaction with the end user and business sponsors
  • Understand the process gaps and propose preventive / corrective action where appropriate

What we're hiring for
  • Bachelor's Degree from four-year college or university Information Technology, Information Security/Assurance, Engineering or similar area of study Req
  • 4-7 years of experience in service delivery management Required
  • 4-7 years of Project Management experience Required
  • 4-7 years of Information Technology experience Required
  • Knowledge or expertise in multiple security domains to include: IAM/PAM, SIEM, SOAR, EDR, vulnerability management, incident response and governance.
  • Broad knowledge of technology trends, relevance to clients' businesses and market impacts
  • Superb business acumen, project management expertise and understanding of the Services organization as a whole
  • Demonstrated ability to create comprehensive assessment reports
  • Must be able to work well with customers and self-manage through difficult situations, focus on client satisfaction.
  • Ability to convey complex technical security concepts to technical and non-technical audiences including executives
  • Team-oriented and possess excellent problem solving, interpersonal, verbal and written communication skills (Proficient proficiency)
  • Ability to work both independently as well as on teams
  • Ability to lead and mentor others; willingness to collaborate and share knowledge with team members.
  • Willingness to travel to meet client needs
  • Valid driver's license in the US
  • The successful candidate must hold or be willing to pursue related professional certifications such as the CISSP, CISM, and/or CISA.

#LI-TW1
#LI-Remote
What you can expect from Optiv
  • A company committed to our inclusive value through our Employee Resource Groups
  • Work/life balance
  • Professional training resources
  • Creative problem-solving and the ability to tackle unique, complex projects
  • Volunteer Opportunities. "Optiv Chips In" encourages employees to volunteer and engage with their teams and communities.
  • The ability and technology necessary to productively work remotely/from home (where applicable)

EEO Statement
Optiv is an equal opportunity employer. All qualified applicants for employment will be considered without regard to race, color, religion, sex, gender identity or expression, sexual orientation, pregnancy, age 40 and over, marital status, genetic information, national origin, status as an individual with a disability, military or veteran status, or any other basis protected by federal, state, or local law.
Optiv respects your privacy. By providing your information through this page or applying for a job at Optiv, you acknowledge that Optiv will collect, use, and process your information, which may include personal information and sensitive personal information, in connection with Optiv's selection and recruitment activities. For additional details on how Optiv uses and protects your personal information in the application process, click here to view our Applicant Privacy Notice. If you sign up to receive notifications of job postings, you may unsubscribe at any time.

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