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Remote Service Delivery Engineer Jobs in Missouri

Jobgether

Working in a remote-first and highly collaborative environment, you will partner with engineering and research teams to build reliable, secure, and reusable platform services. This is an exciting ...

Jobgether

... service platform capabilities. Working in a remote-first, collaborative environment, you will establish engineering standards, create reusable infrastructure, and deliver scalable solutions that ...

Catapult Solutions Group

GoLang, Sr Engineer

Monett, MO · On-site +1

$60 - $75/hr

Remote (must be within 70 miles of Allen, TX, Birmingham, AL, Cedar Falls, IA, Charlotte, NC ... About the Role As part of the Platform Delivery team, you will be at the center of a major ...

Gluware, Inc

Senior Solutions Architect

Kansas City, MO · On-site +1

Collaborate with Gluware Engineering, Service Delivery, Sales, and Customer Success teams to drive ... Remote-friendly culture with a collaborative, low-ego engineering team. * Real ownership: you will ...

Jobgether

The Customer Service Manager will lead a customer-focused team dedicated to delivering exceptional ... The ideal candidate is a proactive leader who thrives in a remote, fast-paced environment and ...

New

Jobgether

Our partner is looking for a Product Engineer based in Netherlands. This role offers the ... concept to delivery. * Strong collaboration and communication skills within remote, cross ...

Audacy, Inc.

Remote Broadcast Technician

Saint Louis, MO · On-site +1

... customer service-oriented attitude and a willingness to complete varied tasks in our Engineering ... As champions of audio, we connect with people in the moments that matter - delivering trusted local ...

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Remote Service Delivery Engineer information

What are the key skills and qualifications needed to thrive as a remote service delivery engineer?

To excel as a Remote Service Delivery Engineer, you need a solid background in IT infrastructure, networking, troubleshooting, and typically a degree in computer science or a related field. Familiarity with remote management tools, ticketing systems, and certifications such as CompTIA Network+ or Microsoft Certified: Azure Fundamentals are highly valued. Strong communication, problem-solving skills, and the ability to work independently are essential soft skills for this role. These competencies ensure efficient technical support, seamless client interactions, and reliable service delivery in a distributed environment.

What is a remote service delivery engineer?

A Remote Service Delivery Engineer is an IT professional responsible for managing, supporting, and optimizing technical services for clients or internal teams, often from a remote location. Their tasks typically include troubleshooting issues, monitoring systems, implementing updates, and ensuring service level agreements (SLAs) are met. They often use remote access tools and communication platforms to resolve problems efficiently without needing to be onsite. This role is crucial for organizations that require technical support across multiple locations or for clients in various regions.

What is the difference between Remote Service Delivery Engineer vs Network Support Specialist?

AspectRemote Service Delivery EngineerNetwork Support Specialist
CredentialsIT certifications (e.g., Cisco, CompTIA)Networking certifications (e.g., Cisco CCNA, Network+)
Work EnvironmentRemote, client sites, data centersOffice, remote, client sites
Industry UsageIT service providers, telecom, enterprise techIT support, networking companies, ISPs
Job FocusImplementing, maintaining, and supporting remote IT servicesMonitoring, troubleshooting, and supporting network infrastructure

The Remote Service Delivery Engineer and Network Support Specialist roles share a focus on IT and networking certifications and often work in similar environments. However, the Remote Service Delivery Engineer emphasizes delivering remote IT solutions and client support, while the Network Support Specialist concentrates on maintaining and troubleshooting network infrastructure. Both roles are essential in IT service delivery but differ in scope and daily responsibilities.

How do remote service delivery engineers typically manage communication and collaboration with clients and internal teams?

Remote Service Delivery Engineers rely heavily on digital communication tools to coordinate with clients and internal teams, as their role is often fully remote. They frequently use video conferencing, ticketing systems, and chat platforms to troubleshoot issues, provide updates, and ensure projects stay on track. Clear documentation and proactive communication are essential to bridge any gaps caused by distance. Collaborating across time zones and cultures is common, so flexibility and responsiveness are key traits for success in this position.
What are popular job titles related to Remote Service Delivery Engineer jobs in Missouri? For Remote Service Delivery Engineer jobs in Missouri, the most frequently searched job titles are:
What job categories do people searching Remote Service Delivery Engineer jobs in Missouri look for? The top searched job categories for Remote Service Delivery Engineer jobs in Missouri are:
What cities in Missouri are hiring for Remote Service Delivery Engineer jobs? Cities in Missouri with the most Remote Service Delivery Engineer job openings:
Remote Service Delivery Engineer jobs near you

Principal SailPoint Engineer | Remote, USA

Optiv Security, Inc.

Kansas City, MO • On-site, Remote

Full-time

Re-posted 9 days ago

Job description

This position will be fully remote and can be hired anywhere in the continental U.S.
Optiv is seeking a Principal SailPoint Engineer to join Optiv Security's 24x7x365 Security Operations Center as a member of the Advanced Fusion Center (AFC) team. The Optiv AFC line of business consists of providing security operations expertise to a robust and growing client base. Our team is comprised of highly technical individuals capable of delivering managed services to clients in all industry verticals. The Optiv AFC specializes in custom-tailored security solutions delivered primarily through three practice teams: Client Engagement, Engineering Operations, and Detection and Response Operations. These teams work in tandem to assist our clients in reaching their security maturity goals.
The Principal SailPoint Engineer will be responsible for following Optiv AFC processes & procedures, as well as managing and maintaining security systems across internal and client environments. The Principal SailPoint Engineer will work closely with Management, Solution Architects, Principal Security Engineers from other internal teams and clients to complete high profile, critical services to existing AFC clients. They will serve as a primary responder for AFC customer systems, taking ownership of client configuration issues, and tracking through resolution.
The ideal candidate will have experience leading the design, implementation and management of identity governance solutions using SailPoint ISC and IIQ. As well as experience ensuring seamless integration and lifecycle management of user identities and access across clients environments.
How you'll make an impact
  • The Identity and Access Management (IAM) Engineer will be responsible for designing, implementing, and managing SailPoint ISC and IIQ to safeguard sensitive information and ensure compliance with regulatory standards within our client environments.
  • SailPoint ISC and IIQ will be the primary tools in scope, with required supporting knowledge in other PAM and IAM products such as: Cyberark and Okta.
  • You will collaborate with cross-functional teams, lead IAM initiatives, and contribute to the development and execution of the client's overall security strategy.
  • Review and provide feedback on established strategies and multi-year plans incorporating all parts of IGA and IAM: access requests, lifecycle events, provisioning functions, role-based access, separation of duties, access certifications.
  • Architect, design, develop and troubleshoot IGA solutions with the ability to provide technical and architectural design documentation, recommendations, specifications, use cases, requirements and test cases.
  • Create solutions that drive full automation, self-service, and resiliency.
  • Implement customizations to address customer business requirements.
  • Participate in security and application troubleshooting and incident problem resolutions with other infrastructure teams, including storage, messaging, server, and network.
  • The right candidate will collaborate with various stakeholders, including IT teams, security teams, and business units, to implement effective and efficient identity and access management solutions. The difficulty of the work increases with the complexity of the client's IT environment and the evolving landscape of cybersecurity threats.
  • Provide engineering support for complex and recurring incidents related to IAM platforms and perform root causes analysis in accordance with customer policies and standards.
  • Responsible for the standards, design, and operation ofSailPoint and elated environments.
  • Provides expertise in all aspects of the following technologies: Azure Entra ID, Microsoft technologies Active Directory (AD), Active Directory Lightweight Directory Services (ADLDS), Active Directory Federated Services (ADFS), Sailpoint, CyberArk, Okta, BeyondTrust and Public Key Infrastructure (PKI) are included as key technologies.

What we're hiring for
  • Bachelor's Degree College degree or at least 7 years of related experience and/or training; or equivalent combination of education and experience required.
  • 7-10 years Professional experience in the Information Security field and within discipline required.
  • 7-10 years Advanced information security knowledge in one or more areas to include: Enterprise end-point security products (i.e. McAfee e-Policy Orchestrator, Virus Scan, Anti-Spyware, Host Data Loss Protection, Endpoint Encryption, etc.) Security Information and Event Manager (SIEM), to include: NitroSecurity ArcSight Q1 Labs RSA Envision Network Firewall, Web Proxy, E-Mail and Web Gateway etc. to include: Palo Alto / Checkpoint / Juniper / McAfee / Cisco / Blue Coat / Imperva required.
  • 5+ years of experience as a senior level IDAM engineer preferred.
  • 5+ years of engineer level SailPoint experience required.
  • Previous SailPoint deployment experience in a production environment preferred.
  • Experience writing scripts utilizing Java, PowerShell, etc. proffered.
  • Experience with AWS/GCP cloud environments a bonus.
  • Knowledge and experience with Identity Management technologies like SSO, SCIM, OAuth, SAML, Encryption, PKI.
  • Knowledge of Microsoft technology such as Server, AD, DNS, Group Policy, and Office 365/Exchange, Azure, Azure Entra ID.
  • Excellent communication skills, both verbal and written are required.
  • Solid understanding of how Role Based Access Control (RBAC) works in large, distributed environments.
  • Solid understanding of cybersecurity principles and best practices.
  • Excellent problem-solving and analytical skills.
  • Experience working with PAM systems.
  • Experience with MFA protocols and techniques.
  • GIAC, CISSP, CCSE, CISA, HBSS, NSA, CEH, Cisco Security, Security +, or other security certifications preferred
  • CCNA, CCDA, CCSA, CCIE, CISSP, CEH, or MCSE preferred
  • Microsoft technical certifications are preferred.

#LI-TW1
#LI-Remote
What you can expect from Optiv
  • A company committed to our inclusive value through our Employee Resource Groups
  • Work/life balance
  • Professional training resources
  • Creative problem-solving and the ability to tackle unique, complex projects
  • Volunteer Opportunities. "Optiv Chips In" encourages employees to volunteer and engage with their teams and communities.
  • The ability and technology necessary to productively work remotely/from home (where applicable)

EEO Statement
Optiv is an equal opportunity employer. All qualified applicants for employment will be considered without regard to race, color, religion, sex, gender identity or expression, sexual orientation, pregnancy, age 40 and over, marital status, genetic information, national origin, status as an individual with a disability, military or veteran status, or any other basis protected by federal, state, or local law.
Optiv respects your privacy. By providing your information through this page or applying for a job at Optiv, you acknowledge that Optiv will collect, use, and process your information, which may include personal information and sensitive personal information, in connection with Optiv's selection and recruitment activities. For additional details on how Optiv uses and protects your personal information in the application process, click here to view our Applicant Privacy Notice. If you sign up to receive notifications of job postings, you may unsubscribe at any time.

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