Remote Senior Program Manager Jobs in Severn, MD

Introduction

If you are looking for an exciting career with great benefits, pension, generous leave, competitive salary, and the opportunity for advancement and professional growth, apply to join the DPSCS team today!\r\nThe Department of Public Safety and Correctional Services (DPSCS) is seeking dedicated candidates to fill important roles within our department. We are one of the largest departments in Maryland with nearly 12,000 employees and a budget of more than $1 billion. In order to fulfill our mission of promoting safety, we have increased security at our institutions while leading the way in innovative restorative justice projects that will help offenders reintegrate into society upon release.\r\nAs a member of the DPSCS team, you can have a fulfilling career, while also enjoying a wide range of benefits such as medical and dental coverage, paid time off (i.e. vacation, sick leave), becoming vested in the State pension, supplemental retirement options, and even joining the Maryland State Employees Credit Union.\r\nThis is a Management Services position with the Department of Public Safety and Correctional Services. The incumbent serves at the pleasure of the Appointing Authority.\r\n\r\n\r\n\r\n

GRADE

25\r\n

LOCATION OF POSITION

6776 Reisterstown Road\r\nBaltimore, MD 21215\r\n

POSITION DUTIES

This position serves as Senior Program Manager III, providing executive leadership and operational oversight for the Department of Public Safety and Correctional Services' Information Technology and Communications Division (ITCD). Direct enterprise IT operations, including data center, application development, network and telecommunications, criminal justice information systems, and IT administration. Lead strategic technology initiatives, manage resources, coordinate cross-functional technical and project management teams, and establish enterprise IT policies, governance, and operational standards to ensure the secure, reliable, and efficient delivery of mission-critical technology services.\r\n\r\n\r\n\r\n1. Enterprise Data Center Operations & Infrastructure\r\nDemonstrated experience designing, operating, and modernizing enterprise data center infrastructure supporting mission-critical environments with high availability (99.9%+ uptime).\r\nAdvanced knowledge of enterprise networking technologies, including:\r\noCisco Catalyst and Nexus switching platforms\r\noCisco ISR/ASR routing\r\noCisco DNA Center\r\noCisco Identity Services Engine (ISE)\r\noDynamic routing protocols (BGP, OSPF, EIGRP)\r\noVLANs, VRFs, QoS, STP, HSRP, EtherChannel\r\nExperience implementing and supporting Software-Defined WAN (SD-WAN), MPLS, VPRN, and hybrid WAN architectures.\r\nExperience administering enterprise storage infrastructure including:\r\noStorage Area Networks (SAN)\r\noFibre Channel\r\noiSCSI\r\noEnterprise storage platforms (Dell EMC, NetApp, IBM Storage, Pure Storage)\r\nExperience managing enterprise server environments including:\r\noVMware vSphere/ESXi\r\noMicrosoft Hyper-V\r\noWindows Server\r\noLinux (Red Hat Enterprise Linux, Ubuntu)\r\noIBM AIX\r\nExperience supporting IBM Z/OS mainframe environments, including infrastructure supporting enterprise mainframe applications.\r\nExperience with enterprise backup and disaster recovery technologies such as:\r\noVeeam\r\noIBM Spectrum Protect\r\noCommvault\r\nKnowledge of enterprise virtualization, clustering, and high availability technologies.\r\nExperience planning infrastructure lifecycle management, technology refresh initiatives, capacity planning, and hardware replacement strategies.\r\nKnowledge of enterprise power infrastructure including:\r\noUPS systems\r\noPDUs\r\noGenerator failover\r\noN+1 redundancy\r\noData center environmental monitoring\r\nExperience implementing and supporting enterprise Mobile Device Management (MDM) platforms including Microsoft Intune, JAMF, or MobileIron.\r\nExperience managing enterprise telecommunications infrastructure including:\r\noCisco Unified Communications Manager (CUCM)\r\noCisco Unity\r\noMicrosoft Teams Voice\r\noSIP\r\noVoIP migration initiatives\r\nExperience leading enterprise network and data center modernization projects including migration from legacy infrastructure to software-defined and cloud-enabled architectures.\r\nExperience managing geographically distributed enterprise infrastructure supporting multiple regional offices and remote facilities.\r\n\r\n\r\n2. Enterprise Security & Compliance\r\nExperience leading Information Security, Infrastructure Security, or ISO (Information Security Office) teams.\r\nAdvanced knowledge of enterprise cybersecurity frameworks including:\r\noNIST Cybersecurity Framework (CSF)\r\noNIST 800-53\r\noCIS Controls\r\noISO 27001\r\nExperience implementing enterprise network security solutions including:\r\noCheck Point Next Generation Firewalls\r\noCheck Point SmartConsole\r\noCheck Point Management Server\r\noIPS/IDS\r\noVPN\r\noNetwork segmentation\r\nExperience administering enterprise identity and access management solutions including:\r\noActive Directory\r\noAzure Active Directory (Microsoft Entra ID)\r\noGroup Policy\r\noMulti-Factor Authentication (MFA)\r\noPrivileged Access Management (PAM)\r\nExperience supporting Security Operations Center (SOC) initiatives and vulnerability remediation programs.\r\nExperience coordinating security audits, compliance assessments, penetration testing, and remediation activities.\r\nAbility to ensure compliance with organizational CISO directives, cybersecurity policies, and regulatory requirements.\r\n\r\n\r\n3. IT Service Delivery & End User Support\r\nExperience managing enterprise IT Service Management (ITSM) operations utilizing platforms such as:\r\noServiceNow\r\noBMC Remedy\r\nExperience leading:\r\noEnterprise Help Desk\r\noDesktop Engineering\r\noDesktop Support\r\noEndpoint Services\r\noIdentity and Account Administration\r\nExperience administering enterprise endpoint management platforms including:\r\noMicrosoft Endpoint Configuration Manager (SCCM/MECM)\r\noMicrosoft Intune\r\noWindows Autopilot\r\nExperience establishing ITIL-based service delivery processes including:\r\noIncident Management\r\noProblem Management\r\noChange Management\r\noConfiguration Management\r\nExperience defining and managing Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).\r\nExperience implementing lab testing, pilot deployments, User Acceptance Testing (UAT), and production validation processes prior to enterprise deployment.\r\nExperience supporting enterprise endpoint hardware, software deployment, licensing, and user access provisioning.\r\n\r\n\r\n4. IT Asset & Configuration Management\r\nExperience implementing enterprise IT Asset Management (ITAM) and Configuration Management Database (CMDB) solutions.\r\nExperience managing hardware and software lifecycle using enterprise asset management platforms.\r\nExperience conducting technology asset audits and ensuring compliance with organizational inventory controls.\r\nExperience improving asset governance, inventory accuracy, procurement workflows, and lifecycle reporting.\r\nKnowledge of software licensing compliance and hardware asset tracking.\r\n\r\n\r\n5. Leadership, Operations & Vendor Management\r\nExperience leading multidisciplinary infrastructure organizations consisting of:\r\noNetwork Engineering\r\noServer Administration\r\noMainframe Operations\r\noSecurity Engineering\r\noTelecommunications\r\noDesktop Engineering\r\noService Desk\r\nExperience developing workforce strategies, succession planning, technical mentoring, recruiting, and performance management.\r\nAbility to lead enterprise incident response during Priority 1 (P1) and critical infrastructure outages.\r\nExperience managing enterprise vendors including:\r\noCisco\r\noIBM\r\noMicrosoft\r\noDell Technologies\r\noVMware\r\noCheck Point Software Technologies\r\noTelecommunications service providers\r\nExperience negotiating technology contracts, Statements of Work (SOW), licensing agreements, maintenance renewals, and managed service contracts.\r\nExperience communicating infrastructure strategy, operational metrics, risk assessments, and modernization initiatives to executive leadership.\r\n\r\n\r\n6. Enterprise Modernization & Digital Transformation\r\nDemonstrated experience leading enterprise infrastructure modernization and digital transformation initiatives.\r\nExperience implementing hybrid infrastructure integrating on-premises data centers with cloud services.\r\nExperience modernizing enterprise WAN architecture including:\r\noMPLS migration\r\noSD-WAN implementation\r\noVirtual Private Routed Network (VPRN)\r\noZero Trust network architecture\r\nExperience planning infrastructure requirements for new DOC facilities, renovations, and data center expansion projects.\r\nExperience supporting highly secure enterprise environments including healthcare, government, education, and public safety.\r\nExperience supporting secure enterprise platforms for telehealth, secure communications, remote workforce enablement, and business continuity.\r\n\r\n

MINIMUM QUALIFICATIONS

20 years of progressive Information Technology experience, including more than 5 years of leadership and supervisory responsibility managing IT professionals who support an enterprise environment serving approximately 30,000 end users.\r\n\r\n\r\nIBM Z/OS Mainframe Administration\r\nIBM Mainframe Infrastructure and Enterprise Applications\r\nIBM AIX Administration\r\nCisco Nexus and Catalyst Networking\r\nCisco DNA Center\r\nCisco ISE\r\nCisco Unified Communications (CUCM)\r\nVMware vSphere/ESXi\r\nMicrosoft Hyper-V\r\nMicrosoft Intune\r\nMicrosoft Endpoint Configuration Manager (SCCM/MECM)\r\nActive Directory & Microsoft Entra ID (Azure AD)\r\nCheck Point Next Generation Firewalls\r\nCheck Point SmartConsole\r\nVMware Workspace ONE\r\nDell EMC, NetApp, IBM Storage, or Pure Storage SAN technologies\r\nFibre Channel and iSCSI storage networking\r\nServiceNow ITSM\r\nVeeam, Commvault, or IBM Spectrum Protect\r\nMicrosoft Azure\r\nAWS\r\nMPLS, SD-WAN, VPRN\r\nVoIP, SIP, Microsoft Teams Voice\r\nITIL v4\r\nNIST CSF, NIST 800-53, CIS Controls, ISO 27001\r\nDisaster Recovery (DR), High Availability (HA), Business Continuity (BCP)\r\n

SELECTION PROCESS

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date.We will not consider information submitted after this date.Successful candidates will be placed on theeligible (employment) list for at least one year.\r\n

EXAMINATION PROCESS

The assessment may consist of a rating of your education, training, and experience related to the requirements of the position.It is important that you provide complete and accurate information on your application.Please report all experience and education that is related to this position.\r\n

BENEFITS

As an employee of the State of Maryland, you will have access to outstanding benefits, including: health insurance, dental, and vision plans offered at a low cost.\r\nCLICK ON THIS LINK FOR MORE DETAILS:STATE OF MARYLAND BENEFITS\r\nPersonal Leave - new State employees are awarded six (6) personnel days annually (prorated based on start date)\r\nAnnual Leave - ten (10) days of accumulated annual leave per year\r\nSick Leave - fifteen (15) days of accumulated sick leave per year\r\nParental Leave - up to sixty (60) days of paid parental leave upon the birth or adoption of a child\r\nHolidays - State employees also celebrate at least twelve (12) holidays per year\r\nPension - State employees earn credit towards a retirement pension\r\n

FURTHER INSTRUCTIONS

\r\nOnline applications are highly recommended.However, if you are unableto apply online, the paper application and supplemental questionnaire maybe emailed to mistyd.jackson@maryland.gov.\r\n\r\n\r\nPaper application materials must be received in our office by the closing datefor the recruitment.\r\n\r\nIf you are submitting additional information, the preferred method isto upload it with your application. All uploaded additional informationmust be received by the closing date and time. If you are unable to upload, please email the requested information to mistyd.jackson@maryland.gov.Onlyadditional materials that are requested will be accepted for thisrecruitment.\r\n\r\n\r\nResumes will not be accepted in lieu of completing the online or paper application.\r\n\r\nIf you are having difficulties with submitting your onlineapplication, please contact the DBM Recruitment and Examination Division atApplication.Help@maryland.gov or 410-767-4850.\r\n\r\nWe thank our Veterans for their service to our country.\r\n\r\nPeople with disabilities and bilingual candidates are encouraged to apply.\r\n\r\nAs an equal opportunity employer, Maryland is committed torecruiting, retaining, and promoting employees who are reflective of theState's diversity.\r\n\r\n\r\n\r\n