Lathrop, CA · Remote
$23.41 - $24.26/hr
... security, time, communication, and statistics · Maintain effective working relationships with ... Call Center Hours of Operation will be 8:00 AM - 5:00 PM Eastern time, Monday-Friday. Agents will ...
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Lathrop, CA · Remote
$23.41 - $24.26/hr
... security, time, communication, and statistics · Maintain effective working relationships with ... Call Center Hours of Operation will be 8:00 AM - 5:00 PM Eastern time, Monday-Friday. Agents will ...
Remote Field role servicing customers located in the Bay Area/Stockton, CA) area. Includes a ... safety, security, environmental and operational aspects of daily activities in the working ...
Remote Field role servicing customers located in the Bay Area/Stockton, CA) area. Includes a ... safety, security, environmental and operational aspects of daily activities in the working ...
$8.37 - $10.35
3% of jobs
$10.35 - $12.33
0% of jobs
$12.33 - $14.32
0% of jobs
$14.32 - $16.30
2% of jobs
$18.26 is the 25th percentile. Wages below this are outliers.
$16.30 - $18.28
20% of jobs
$18.28 - $20.27
24% of jobs
The median wage is $20.31 / hr.
$20.27 - $22.25
22% of jobs
$22.61 is the 75th percentile. Wages above this are outliers.
$22.25 - $24.23
19% of jobs
$24.23 - $26.21
7% of jobs
$26.21 - $28.20
1% of jobs
$28.20 - $30.18
1% of jobs
$8
$20
$30
| Aspect | Remote Security Operations Center | Security Analyst |
|---|---|---|
| Certifications | CompTIA Security+, CISSP, CEH | CompTIA Security+, GIAC, CISSP (preferred) |
| Work Environment | Remote or on-site security monitoring centers | Typically office or remote, analyzing security data |
| Employer & Industry | Security service providers, large enterprises | IT departments, cybersecurity firms |
| Primary Focus | Monitoring, incident response, threat detection | Analyzing security threats, reporting, and recommendations |
The Remote Security Operations Center (SOC) team focuses on continuous security monitoring, incident response, and threat detection within a centralized or remote environment. Security Analysts often perform similar tasks but typically work individually or within smaller teams analyzing security data, investigating incidents, and providing recommendations. While both roles require similar certifications and work in cybersecurity, SOC roles are more centered on operational monitoring, whereas Security Analysts focus on analysis and reporting.
The top searched job categories for Remote Security Operations Center jobs in Modesto, CA are:
Cities near Modesto, CA with the most Remote Security Operations Center job openings:
$23.41 - $24.26/hr
Full-time
Posted 6 days ago
Job Type: Full-Time – Work from Home
Hours: M-F 8:00 AM-5:00 PM EST
Salary: $23.41 to $24.26 Hourly
Company Information:
AnswerNet is a leading provider of customer engagement and contact center solutions across the United States and Canada. With over 31 contact centers and 10,000+ satisfied clients, we handle more than 125 million interactions each year. Our services include telephone answering, appointment setting, customer support, sales, lead qualification, third-party verification, market research, and more.
Job Duties / Responsibilities / Essential Functions:
· Answer inbound calls from customers regarding the new community energy program, including program questions and bill-related inquiries.
· Provide white-glove premier customer service using strong written and verbal communication
· Be proficient in understanding and articulating the nuances of the assigned CPA Programs, and develop an understanding of billing and customer service complexities
· Ensure that all required contractual and Service Level Agreements are met
· Ensure program and billing knowledge of assigned CPA is continually up-to-date, and provide expertise to customers and internal colleagues as requested
· Work to consistently improve by implementing feedback from regular coaching sessions
· Utilize group chat to ensure first call resolution, and escalate critical issues to the client quickly
· Assist the client with urgency, ensure accurate processes are followed, and provide feedback
· Practice high ethical standards; be accountable for data security, time, communication, and statistics
· Maintain effective working relationships with coworkers, clients, customers, and utilities
· May be asked to handle Spanish Bilingual Calls
Required Knowledge / Skills / Abilities / Qualifications
· Strong customer service skills, diplomacy, and tact
· Organized and detail-oriented, analytical with data entry and written program information
· Strong verbal and written communication for logging calls and live chat
· Ability to become proficient with Excel, Microsoft Dynamics CRM, and keyboard shortcuts
Qualifications
· Education Level – High School Diploma Required, Associate’s Degree or above a plus
· Work Experience – 2 years, customer service experience preferred
· Bilingual is a plus (English/Spanish)
Salary & Operations
· This position is at an hourly rate, starting at a training rate of $18.00 per hour and then at a Tier 2 rate of $19.00 per hour, with an opportunity for growth and advancement. Call Center Hours of Operation will be 8:00 AM – 5:00 PM Eastern time, Monday-Friday. Agents will be full-time with a 5-day work week currently; hours are subject to change as per business needs. Note that training attendance is mandatory.
· Agents will work from home. Work from home agents must reside in either New Hampshire, Massachusetts or New England.
· Applicants must have a laptop or desktop (Windows 11, i5 CPU or equivalent, 8 GB RAM, broadband internet (200 Mbps up/down). Note that good internet access is mandatory. The following browsers are supported for programs to be used: Google Chrome, Microsoft Edge, Apple Safari 11, and Internet Explorer 11.
