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Remote Sdr Jobs in Madison, WI (NOW HIRING)

ECP

Customer Success Manager

Madison, WI · Remote

Our team is based in Milwaukee, but we are open to this position being fully remote. * Drive ... Experience in SaaS Success/Inside Sales: 2-5 years in roles like CSM, SDR, retention, or customer ...

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Remote Sdr information

See Madison, WI salary details

$27.9K

$53.9K

$87.2K

How much do remote sdr jobs pay per year?

As of Aug 22, 2026, the average yearly pay for remote sdr in Madison, WI is $53,902.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,100.00 and $59,800.00 per year, depending on experience, location, and employer.

What is a remote SDR?

Remote SDRs (Sales Development Representatives) are sales professionals who work from a remote location, rather than an office, to identify and qualify potential sales leads for their company. They typically use phone calls, emails, and online messaging to reach out to prospects, set appointments, and nurture relationships. Remote SDRs play a crucial role in the early stages of the sales process by generating interest and passing qualified leads to the sales team. Their responsibilities often require strong communication skills, self-motivation, and the ability to use digital sales tools effectively.

What are remote jobs for an SDR?

As a remote SDR, you support a sales department by calling customers and determining whether or not they qualify as a prospective lead. In effect, remote sales development representatives help filter out bad leads so other sales personnel can focus on closing deals with the best customers. Unlike many sales-related roles, this job does not emphasize closing deals—instead, it focuses on moving qualified leads through the sales pipeline. In this role, you may cold call or email potential leads, answer common questions, and coordinate efforts with salespeople and marketers to maximize the efficiency of the filtering process.

What are the key skills and qualifications needed to thrive as a remote SDR, and why are they important?

To thrive as a Remote SDR (Sales Development Representative), you need strong communication skills, a foundational understanding of sales processes, and often a bachelor's degree or relevant sales experience. Familiarity with CRM software like Salesforce, sales engagement tools, and email automation platforms is typically required. Outstanding self-motivation, resilience, and the ability to work independently make someone stand out in this remote position. These skills ensure effective prospecting, relationship-building, and consistent achievement of sales targets in a virtual environment.

How does a remote SDR typically collaborate with sales and marketing teams to achieve targets?

As a Remote Sales Development Representative (SDR), you’ll regularly coordinate with both sales and marketing teams through virtual meetings, shared CRM tools, and communication platforms like Slack or Teams. Collaboration involves nurturing leads generated by marketing, qualifying them through personalized outreach, and passing high-potential prospects to account executives. Successful SDRs proactively share feedback on lead quality and campaign effectiveness, helping to align team strategies and improve conversion rates. Building strong remote relationships and maintaining clear communication are essential for hitting sales targets and fostering team success.

What is the difference between Remote Sdr vs Remote Bdr?

AspectRemote SdrRemote Bdr
Primary FocusGenerating leads and qualifying prospectsBooking meetings and advancing sales opportunities
Required SkillsCold calling, outreach, qualificationAppointment setting, relationship building, follow-up
Work EnvironmentRemote, sales development teamsRemote, business development teams
Common CertificationsSalesforce, HubSpot certifications often preferredSimilar sales tools, prospecting certifications

Remote Sdrs focus on lead qualification and outreach, while Remote Bdrs concentrate on setting appointments and nurturing prospects. Both roles require strong communication skills and familiarity with sales tools, often working remotely within sales or business development teams. Understanding these differences helps candidates align their skills with the right position in the sales pipeline.

How to become a remote sales development representative?

To become a remote sales development representative, candidates typically need strong communication skills, familiarity with customer relationship management (CRM) tools, and a basic understanding of sales processes. Relevant experience in sales, marketing, or customer service can be beneficial, and many roles require a high school diploma or equivalent. Building a professional network and demonstrating persistence are also important for success in this role.
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Remote Sdr jobs near you
Infographic showing various Remote Sdr job openings in Madison, WI as of August 2026, with employment types broken down into 91% Full Time, 5% Part Time, and 4% Contract. Highlights an 71% Physical, 7% Hybrid, and 22% Remote job distribution, with an average salary of $53,902 per year, or $25.9 per hour.

Customer Success Manager

ECP

Madison, WI • Remote

Full-time

Posted 10 days ago

Job description

ECP is a market-leading SaaS solution that enables senior living communities to better care for their residents. ECP is used in over 8,500 communities around the world. We're looking to further expand by increasing the number of customers that use our software and increasing the scope of how we serve our customers by developing and releasing new products. Senior living is deeply underpenetrated with software, and ECP is one of the industry's largest and fastest-growing software companies. Our mission is to build world-class software that improves the quality of life for seniors and improves clinical, business, compliance, and operational performance for our customers.

We are looking for a solutions-oriented Customer Success Manager to join our team. You'll be the voice and main point of continuous value for our customers. You'll proactively engage users to maximize product adoption, identify growth opportunities, track the health of customer accounts, and forge strong customer relationships. You'll build trusted relationships with customers by proactively monitoring engagement, identifying opportunities to improve adoption and outcomes, and helping customers navigate challenges before they become barriers to success. From billing questions and process issues to product guidance and account concerns, you'll act as a reliable point of contact who helps customers feel supported, informed, and confident in their partnership with us. Success in this role requires a balance of empathy, communication, organization, and problem-solving. You'll collaborate cross-functionally to advocate for customer needs, improve the customer experience, and contribute to scalable processes that strengthen long-term customer satisfaction and retention.

We're seeking a champion who aims to maximize lifetime value, nurture active partnerships, and shape how we deliver value at scale. This is a chance to build systems, influence cross-functional strategies, and see real impact on thousands of customer' lives.

Our team is based in Milwaukee, but we are open to this position being fully remote.

  • Drive Customer Value: Schedule success check-ins and outreach campaigns to ensure customers fully leverage key modules-CRM, eMAR, EHR, Billing, Move-Ins.
  • Partner and communicate cross-functionally with internal teams to ensure world-class experiences for our customers throughout their lifecycle
  • Momentum Management: Catalyze usage during adoption dips-analyze data, diagnose friction, and coordinate solutions
  • Serve as a product expert, guiding customers on best practices and helping them leverage ECP features to overcome challenges
  • Issue Resolution: Respond swiftly to pricing queries, churn flags, and support escalations, turning challenges into constructive conversations
  • Playbook Development: Build and evolve outreach sequences, adoption frameworks, negotiation scripts, objection-handling guides, and retention flows
  • Ensure that all customers derive maximum value from their investment with ECP, leveraging success plans to demonstrate ROI
  • Strategically guide clients on how our tools and partnership can impact their business to secure their top initiatives
  • Customer Advocacy: Collect feedback, spotlight success stories, and facilitate case studies to amplify customer voice
  • Take client satisfaction to the next level by acting as your clients' internal advocate
  • Be an exceptional communicator not only towards the customer, but internally too, to appropriately manage customer concerns and needs

Requirements

  • Experience in SaaS Success/Inside Sales: 2-5 years in roles like CSM, SDR, retention, or customer growth-especially in high-volume outreach environments.
  • Bachelor's degree required
  • Proactive mindset: Comfortable cold outreach-calls, emails, demos-with a track record of converting conversations into outcomes
  • Analytical edge: Familiarity with CRM/reporting tools-Salesforce, Gainsight, HubSpot, or Excel/SQL-to monitor patterns and derive insights. Strong at asking good questions, active listening, and navigating sensitive discussions (billing, churn, pricing)
  • Independent & structured: A self-starter who thrives in building processes and working without micromanagement
  • Belief in cross-functional teamwork with Sales, Product, Support, and Marketing to drive customer success. 
  • Bonus: Hands-on with SaaS onboarding, value realization, retention campaigns, or renewals management. 
  • Solution-oriented attitude, attention to detail, resourcefulness, and a strong ability to multitask
  • Superior internal/external customer service and strong collaboration skills
  • Early adopter of tools to streamline workflows
  • Ability to craft written and visual materials in alignment with company brand guidelines and tone
  • Proven problem-solving abilities and a solutions-oriented mindset
  • Enthusiasm for healthcare, especially senior healthcare or healthcare for those with intellectual and developmental disabilities

Apply