Remote Scale Operator Jobs in Worcester, MA (NOW HIRING)

Company Overview

At Motorola Solutions, we believe that everything starts with our people. We're a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that's critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.

Department OverviewMotorola Solution's Remote Video Monitoring division is defining the future of the physical security through innovative end-to-end-solutions. We actively monitor our customers' video and access control infrastructure to protect the safety of people and customer infrastructure in monitored spaces. We build and leverage AI and other advanced technology to efficiently handle vast amounts of video and sensor data efficiently. We work closely with our customers and law enforcement to resolve issues quickly.
Job Description

This is a transformation role within a startup-minded team operating inside a large enterprise. You'll build and lead an empowered product organization focused on outcomes over outputs, working directly with distributed engineering teams across the US and Canada to solve real security challenges. You'll own business outcomes, drive the strategic shift from customer owned alert investigations to AI-powered remote monitoring throughout video security and beyond and reshape the future of physical security.

What You'll Do

• Lead Product Strategy: Define the multi-year vision and strategy for the software platform. Make investment decisions and guide your PM team in positioning us competitively while solving critical customer problems.

• Drive AI-Native Transformation: Lead the strategic transition from siloed technology to vehicle intelligence throughout the Motorola solution stack with AI-native physical security intelligence. Define how AI capabilities fundamentally reshape what our platform delivers to customers.

• Build Product Talent: Recruit: mentor, and develop high-performing product managers. Coach the team to operate in an outcome-driven, empowered product model focused on discovery and experimentation.

• Drive Customer Insight: Ensure deep customer intimacy across your team through continuous discovery work. Synthesize market trends and competitive intelligence to inform strategic decisions.

• Own Business Outcomes: Take accountability for revenue growth, retention, adoption, and competitive win rates. Define clear KPIs that connect product decisions to measurable business impact. Coach your team to instrument products with telemetry that captures the right metrics and enables data-driven decision-making.

• Lead Cross-Functional Alignment: Partner with Engineering, Design, Sales, Marketing, and Support leadership to ensure coordinated execution.

• Drive Go-to-Market Excellence: Ensure successful launches through coordinated enablement across Sales, Support, and Customer Success. Establish feedback loops from the market back to product teams.

What You'll Bring

• 9+ years of product management experience in SaaS or enterprise software, with at least 3 years leading product teams

• Experience in on-premise + cloud hybrid systems strongly preferred

• Experience with delivering software that supports services strongly preferred

• Proven track record building and scaling empowered product teams

• Change management experience - you've successfully transformed product organizations and operating models in established companies

• Deep expertise in continuous customer discovery, experimentation, and data-informed decision-making

• Strong business acumen with demonstrated impact on revenue, retention, and competitive positioning

• Exceptional communication and influencing skills across all organizational levels, including executive leadership

What Sets You Apart

• AI/ML Product Leadership: Experience integrating AI capabilities into products-whether for intelligent video analytics, predictive insights, or automation. Past experience showing a reduction in human hours spent on a task via AI a plus

• Ability to thrive in competitive markets, making strategic bets and executing with speed

• Experience managing complex multi-sided ecosystems (partners, installers, integrators, end-users)

• Strong technical depth to engage credibly with engineering teams on architecture and trade-offs

Basic Requirements

• Bachelors degree with 9+ years of product management experience in SaaS or enterprise software

• AND 4+ years of experience designing and scaling large enterprise software solutions

• AND 4+ years experience leading product teams

• Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.

Travel RequirementsUnder 10%
Relocation ProvidedNone
Position TypeExperienced
Referral Payment PlanNo

Our U.S.Benefitsinclude:

• Incentive Bonus Plans

• Medical, Dental, Visionbenefits

• 401K with Company Match

• 10 Paid Holidays

• GenerousPaidTime Off Packages

• Employee Stock Purchase Plan

• PaidParental & Family Leave

• and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you'd like to join our team but feel that you don't quite meet all of the preferred skills, we'd still love to hear why you think you'd be a great addition to our team.

We're committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete thisReasonable Accommodations Formso we can assist you.