Main Sail LLC is looking for an SAP Tivoli Consultant for a multi-year SAP production support ... and shift handover summaries. Qualifications : Required : • Active Secret Clearance • ...
Main Sail LLC is looking for an SAP Tivoli Consultant for a multi-year SAP production support ... and shift handover summaries. Qualifications : Required : • Active Secret Clearance • ...
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Remote Sap Night Shift information
What is the difference between Remote Sap Night Shift vs Remote Sap Support Specialist?
| Aspect | Remote Sap Night Shift | Remote Sap Support Specialist |
|---|---|---|
| Credentials | SAP certification, technical skills | SAP certification, technical skills |
| Work Environment | Night shift, remote or on-site | Flexible hours, remote or on-site |
| Industry Usage | Manufacturing, logistics, IT | IT, consulting, enterprise software |
| Job Focus | Overnight system monitoring, support | Issue resolution, user support, system maintenance |
Remote Sap Night Shift primarily involves overnight system monitoring and support, often requiring night hours. In contrast, Remote Sap Support Specialist focuses on troubleshooting, user assistance, and system maintenance, with more flexible hours. Both roles require SAP certifications and technical expertise, but their work hours and specific responsibilities differ.
What is a Remote SAP Night Shift job?
What are the key skills and qualifications needed to thrive as a Remote SAP Night Shift professional, and why are they important?
What are some common challenges faced when working as a Remote SAP Night Shift professional, and how can they be managed?

Job description
Main Sail LLC is looking for an SAP Tivoli Consultant for a multi-year SAP production support contract. The role involves supporting Tivoli operations, monitoring alerts, and executing runbook procedures to ensure service stability.
Responsibilities:
• Support day-to-day Tivoli operations by monitoring alerts, executing runbooks, performing basic troubleshooting, and escalating effectively to keep services stable.
• Monitor dashboards/queues and respond to events/alerts; perform initial triage and ticket creation with correct categorization and impact.
• Execute runbook procedures (service restarts, agent checks, job reruns, basic backup restores) within approved change/incident processes.
• Validate agent health and connectivity; perform basic installs/upgrades under guidance and document outcomes.
• Support event hygiene: acknowledge/close alerts, attach evidence, and ensure alert-to-ticket correlation is accurate.
• Assist with schedule/job operations (if applicable): monitor job failures, rerun/restart jobs, validate dependencies, and communicate status.
• Assist with backup operations (if applicable): verify nightly results, investigate common failures, and support small restore requests.
• Maintain knowledge articles, troubleshooting notes, and shift handover summaries.
Qualifications:
Required:
• Active Secret Clearance
• Experience using IBM Tivoli tools
• Experience maintaining job schedules
• Experience maintaining and create jobs based on functional team input
• Experience troubleshooting job failures and alerts
• Ability to coordinate with functional teams to review failures
• Ability to maintain relevant documentation
Company:
Main Sail is an information technology company specializing in business process management services. Founded in 2001, the company is headquartered in Chesterland, USA, with a team of 51-200 employees. The company is currently Growth Stage.
About Main Sail
Sourced by ZipRecruiter
Industry
It services
Company size
51 - 200 Employees
Headquarters location
Beachwood, OH, US
Year founded
2001