Remote Salesforce Support Jobs in Reno, NV (NOW HIRING)

About USAC 

Since 1982, USAC has been a U.S.-based, nonprofit, university‑affiliated study abroad organization. We operate programs in 26 countries and partner with hundreds of U.S. institutions to provide meaningful international learning opportunities for college, university, and community college students. We are committed to recruiting and retaining exceptional professionals — individuals who are energetic, dependable, dedicated, adaptable, and who believe deeply in the value of international education and thrive in a dynamic environment. 

We seek team-oriented individuals who share our passion for global learning and demonstrate a strong work ethic. At USAC, our vision, mission, and values guide everything we do. They are not simply statements on paper — they shape our goals, inform our daily work, and reflect the qualities we expect within our community.   

Our vision: A world where differences are appreciated and respected.   

Our mission: To inspire international learning and engaged global citizenship through affordable, culturally authentic academic experiences.   

Our values: Authenticity, Adaptability, Collaboration, Dedication, Diversity, Excellence, Integrity, and Impact. 

Position Overview 

We are seeking a skilled Senior Salesforce Developer who is responsible for designing, implementing, and managing Salesforce solutions, integrating third-party applications, and providing technical leadership to other developers. The ideal candidate will have strong technical expertise in Salesforce development, a deep understanding of CRM processes, and the ability to collaborate with cross-functional teams to deliver scalable and efficient solutions. This position reports to the Manager of Software Development. 

Position Type & Expected Hours of Work  

This is a full-time, exempt employment opportunity with benefits and will be paid on a salary basis. This is not a consulting or contract role. While the position supports in-person or remote work, regular dedicated hours are required, and the role involves frequent collaboration with others in on-camera meetings.
 

Applicants must be able to work in the U.S. without visa or residency assistance. Qualified U.S. applicants are encouraged to apply.    

Applicants must provide a publicly shared Trailhead page. That page must also list any Salesforce certifications. Applications without a link to a public Trailhead page with certifications visible will not be considered. 

See https://help.salesforce.com/s/articleView?id=005298805&type=1.

General Responsibilities 

• Design and develop custom applications, integrations, and workflows on the Salesforce platform, with a focus on Education Cloud features. 

• Technical Leadership: Provide mentorship and guidance to junior developers, code review, ensuring adherence to best practices in coding and system architecture. 

• Customize Salesforce objects, fields, page layouts, and record types to meet business requirements. 

• Develop Apex classes, triggers, Visualforce pages, and Lightning Web Components (LWC) and Omnistudio components. 

• Implement and maintain API integrations between Salesforce and external systems. 

• Write and maintain unit tests and troubleshoot issues to ensure high-quality deliverables. 

• Collaborate with business analysts and stakeholders to gather requirements and translate them into technical solutions. 

• Maintain documentation for configurations, customizations, and integrations. 

• Stay updated on Salesforce releases and best practices to optimize and maintain system performance. 

• Troubleshooting and resolving application issues, ensuring minimal disruption to business operations
  

• Provisioning sandboxes, source control (GitHub), managing CI/CD pipelines and deployments. 

Requirements 

• Proficiency in Apex, Visualforce, Lightning Web Components (LWC). 

• Strong understanding of Salesforce architecture, data model, and security model. 

• Experience with Salesforce APIs (REST/SOAP)  

• Knowledge of SOQL and SOSL queries. 

• Familiarity with Flows, triggers, and automations 

• Strong problem-solving and analytical skills. 

• Ability to work in Agile environments and manage multiple priorities. 

• Salesforce Platform Developer I Certification  

• Experience with Experience Cloud 

• Strong communication and collaboration abilities to work effectively with stakeholders and team members. 

• Ability to manage complex security models and oversee data integrity within the Salesforce environment. 

Preferred Skills and Qualifications 

• Certifications: 

• Salesforce Platform Developer II 

• Salesforce Administrator 

• Salesforce Integration Architecture Designer 

• Experience with:  

• Salesforce Education Cloud 

• Omni Studio 

• Integration tools (e.g. MuleSoft) 

• Azure DevOps 

Education and Experience

• Bachelor's degree in computer science, Information Technology, or related field. 

• 7+ years of experience in Salesforce development and customization. 

Work Environment & Physical Demands  

The duties of this job are mainly performed in a regular office environment with occasional small trips outdoors. While performing the duties of this job, the employee is regularly required to sit, stand, and walk throughout the building. The employee is frequently required to reach with hands and arms. The employee must regularly lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus. 

Equal Opportunity Employer 

All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@usac.edu.