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Remote Salesforce Support Jobs in Cary, NC (NOW HIRING)

NC SECU

Software Engineer II - Salesforce

Raleigh, NC · Remote

$54 - $71.50/hr

Remote Opportunity but candidates must reside in North Carolina or any of the contiguous states ... Position Overview We are looking for a Software Engineer II - Salesforce to support the ...

TaxSlayer

Salesforce Administrator

Raleigh, NC · Remote

... fully remote position . Team members work remotely while collaborating with business stakeholders, technical teams, and end users across the organization to support and enhance our Salesforce ...

Redhat

Senior Software Engineer

Raleigh, NC · On-site +1

$157K - $249K/yr

RESTful and SOAP web services, including Salesforce APIs, in support of Red Hat SFDC integrations ... For positions with Remote-US locations, the actual salary range for the position may differ based ...

ABB

VFD Technical Support Specialist

Cary, NC · Remote

The work model for the role is: remote, in the United States, supporting the Motion Drive Products ... Maintain detailed documentation of support cases, solutions, and best practices using Salesforce ...

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All JobsSalesforce Support JobsRemote Salesforce Support JobsRemote Salesforce Support Jobs in Cary, NC

Remote Salesforce Support information

See Cary, NC salary details

$37.5K

$91.6K

$143.6K

How much do remote salesforce support jobs pay per year?

As of Sep 2, 2026, the average yearly pay for remote salesforce support in Cary, NC is $91,587.00, according to ZipRecruiter salary data. Most workers in this role earn between $69,900.00 and $110,200.00 per year, depending on experience, location, and employer.

What is Remote Salesforce Support?

Remote Salesforce Support refers to professional assistance provided by experts to help organizations manage, troubleshoot, and optimize their Salesforce platform from a remote location. These support specialists resolve technical issues, customize Salesforce features, and provide guidance on best practices without needing to be physically present at the client's office. This service can include user training, integration help, system updates, and ongoing maintenance to ensure Salesforce runs smoothly and efficiently for the business.

What are the key skills and qualifications needed to thrive as a remote Salesforce Support professional, and why are they important?

To thrive as a Remote Salesforce Support professional, you need a strong understanding of Salesforce CRM platforms, troubleshooting skills, and familiarity with business processes, often backed by Salesforce certifications such as Salesforce Administrator (ADM 201). Expertise in Salesforce Service Cloud, Lightning Experience, case management tools, and remote support software is typically required. Excellent communication, problem-solving abilities, and customer service orientation are critical soft skills for success in this role. These competencies ensure timely resolution of client issues, high user satisfaction, and effective remote collaboration.

What are some common challenges faced by professionals in a remote Salesforce Support role, and how can they be addressed?

Remote Salesforce Support professionals often encounter challenges such as troubleshooting complex user issues without direct physical access to users’ devices, managing multiple support requests simultaneously, and staying updated on frequent Salesforce updates and features. To address these challenges, it’s helpful to maintain strong communication with users through clear documentation and regular check-ins, leverage screen sharing and remote access tools for efficient problem-solving, and participate in ongoing Salesforce training or certification programs. Collaboration with other IT and Salesforce teams is also crucial for resolving escalated issues and sharing best practices.

What is the difference between Remote Salesforce Support vs Remote Salesforce Administrator?

AspectRemote Salesforce SupportRemote Salesforce Administrator
CertificationsSalesforce Support certifications, basic admin skillsSalesforce Admin Certification, advanced admin skills
Work EnvironmentCustomer support, troubleshooting, issue resolutionSystem configuration, user management, process automation
Employer & Industry UsageCustomer service teams, CRM support providersInternal companies, CRM management teams
Common Search/ComparisonYesYes

Remote Salesforce Support primarily focuses on assisting users with issues and troubleshooting within Salesforce, requiring support certifications and customer service skills. In contrast, Remote Salesforce Administrators handle system configuration, user management, and automation tasks, often holding Salesforce Admin certifications. While both roles work remotely and within the Salesforce ecosystem, Support roles emphasize problem-solving and user assistance, whereas Administrator roles involve system setup and maintenance.

What are popular job titles related to Remote Salesforce Support jobs in Cary, NC?

For Remote Salesforce Support jobs in Cary, NC, the most frequently searched job titles are:

What job categories do people searching Remote Salesforce Support jobs in Cary, NC look for?

The top searched job categories for Remote Salesforce Support jobs in Cary, NC are:

What cities near Cary, NC are hiring for Remote Salesforce Support jobs?

Cities near Cary, NC with the most Remote Salesforce Support job openings:

Remote Salesforce Support jobs near you
Infographic showing various Remote Salesforce Support job openings in Cary, NC as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $91,587 per year, or $44 per hour.

Software Engineer II - Salesforce

NC SECU

Raleigh, NC • Remote

$54 - $71.50/hr

Full-time

Re-posted 12 days ago

Job description

If you are motivated and believe in the credit union philosophy of "People Helping People," join our team!

*Remote Opportunity but candidates must reside in North Carolina or any of the contiguous states (Virginia, South Carolina, Georgia, or Tennessee)*

Position Overview

We are looking for a Software Engineer II - Salesforce to support the configuration, customization, and maintenance of our Salesforce platform. This role is ideal for someone with foundational Salesforce knowledge who is eager to grow their development skills in Apex, Lightning Web Components, Flow, and integrations.

This role will work closely with senior developers, admins, business analysts, and stakeholders to help deliver Salesforce enhancements across Sales Cloud, Service Cloud, and other Salesforce products.

Responsibilities

Assist with Salesforce configuration and customization.

Build and update Salesforce Flows, validation rules, page layouts, record types, and custom fields.

Support Apex development under the guidance of senior developers.

Assist with Lightning Web Component development and troubleshooting.

Help maintain existing Salesforce automations and integrations.

Participate in testing, debugging, and deployment activities.

Review requirements and help translate them into Salesforce solutions.

Create and maintain technical documentation.

Support production issue troubleshooting and user-reported defects.

Learn and follow Salesforce development best practices.

Required Qualifications

2 - 5 years of hands-on Salesforce experience.

Basic understanding of Salesforce configuration and declarative tools.

Exposure to Apex, SOQL, and Lightning Web Components.

Familiarity with Salesforce Flow and automation.

Basic understanding of Sales Cloud or Service Cloud.

Willingness to learn APIs, integrations, and deployment processes.

Strong problem-solving skills and attention to detail.

Ability to work with a team and take direction from senior developers.

Preferred Qualifications

Salesforce Administrator certification.

Salesforce Platform Developer I certification or working toward it.

Experience with Git, VS Code, Salesforce CLI, or change sets.

Exposure to REST/SOAP APIs.

Experience working in a sandbox environment.

Familiarity with Agile or Scrum teams.

SECU provides equal employment opportunity to all qualified persons regardless of race, color, religion, age, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or other classification protected by law.

Disclaimer

State Employees' Credit Union reserves the right to fill this role at a higher/lower level based on business need.

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