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Remote Salesforce Support Jobs in Austin, TX (NOW HIRING)

TTEC Digital

Salesforce Consultant

Austin, TX · Remote

$62K - $72K/yr

The Salesforce Consultant supports the design, configuration, testing, and implementation of ... LI-Remote We may use artificial intelligence (AI) tools to support parts of the hiring process ...

NinjaOne

Channel Sales Operations Manager

Austin, TX · On-site +1

... Salesforce * Support dashboards and reporting for partner pipeline, bookings, and performance ... We honor your flexibility needs with full-time work that is hybrid remote. We have you covered with ...

Salesforce, Inc.

Partner Delivery Advisor

Austin, TX · On-site +1

... Salesforce investment. This role can be office-based or remote, with a strong emphasis on direct ... Assess customer organizational readiness for AI adoption and support partners in guiding clients ...

Rugiet Health

Patient Support Agent (Part Time)

Austin, TX · On-site +1

$17 - $19/hr

Austin, TX (Remote) About Rugiet Health: Rugiet Health is a fast-growing, Austin-based direct-to ... Proficiency with CRM software (e.g., Zendesk, Salesforce) and general office software (Microsoft ...

Rugiet Health

Patient Support Agent (Full Time)

Austin, TX · On-site +1

$17 - $19/hr

Austin, TX (Remote) About Rugiet Health: Rugiet Health is a fast-growing, Austin-based direct-to ... Proficiency with CRM software (e.g., Zendesk, Salesforce) and general office software (Microsoft ...

Pavago

Sales Development Representative

Austin, TX · On-site +1

Salesforce * HubSpot * Zoho * Maintain clean and accurate CRM data * Update lead stages and manage ... Fully remote role with structured systems and support What Success Looks Like * 60-100 outbound ...

Pavago

Sales Development Representative

Austin, TX · Remote

Salesforce * HubSpot * Zoho * Maintain clean and accurate CRM data * Update lead stages and manage ... Fully remote role with structured systems and support What Success Looks Like * 60-100 outbound ...

Pavago

Sales Development Representative

Austin, TX · Remote

Salesforce * HubSpot * Zoho * Maintain clean and accurate CRM data * Update lead stages and manage ... Fully remote role with structured systems and support What Success Looks Like * 60-100 outbound ...

Rizonet

Sales Representative | TX

Austin, TX · Remote

Spend the majority of time in the field visiting prospects and building relationships, supported by remote prospecting and appointment setting * Use Salesforce, LinkedIn, and AI powered tools to ...

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All JobsSalesforce Support JobsRemote Salesforce Support JobsRemote Salesforce Support Jobs in Austin, TX

Remote Salesforce Support information

See Austin, TX salary details

$40.1K

$98K

$153.6K

How much do remote salesforce support jobs pay per year?

As of Aug 24, 2026, the average yearly pay for remote salesforce support in Austin, TX is $97,993.00, according to ZipRecruiter salary data. Most workers in this role earn between $74,800.00 and $118,000.00 per year, depending on experience, location, and employer.

What is Remote Salesforce Support?

Remote Salesforce Support refers to professional assistance provided by experts to help organizations manage, troubleshoot, and optimize their Salesforce platform from a remote location. These support specialists resolve technical issues, customize Salesforce features, and provide guidance on best practices without needing to be physically present at the client's office. This service can include user training, integration help, system updates, and ongoing maintenance to ensure Salesforce runs smoothly and efficiently for the business.

What are the key skills and qualifications needed to thrive as a remote Salesforce Support professional, and why are they important?

To thrive as a Remote Salesforce Support professional, you need a strong understanding of Salesforce CRM platforms, troubleshooting skills, and familiarity with business processes, often backed by Salesforce certifications such as Salesforce Administrator (ADM 201). Expertise in Salesforce Service Cloud, Lightning Experience, case management tools, and remote support software is typically required. Excellent communication, problem-solving abilities, and customer service orientation are critical soft skills for success in this role. These competencies ensure timely resolution of client issues, high user satisfaction, and effective remote collaboration.

What are some common challenges faced by professionals in a remote Salesforce Support role, and how can they be addressed?

Remote Salesforce Support professionals often encounter challenges such as troubleshooting complex user issues without direct physical access to users’ devices, managing multiple support requests simultaneously, and staying updated on frequent Salesforce updates and features. To address these challenges, it’s helpful to maintain strong communication with users through clear documentation and regular check-ins, leverage screen sharing and remote access tools for efficient problem-solving, and participate in ongoing Salesforce training or certification programs. Collaboration with other IT and Salesforce teams is also crucial for resolving escalated issues and sharing best practices.

What is the difference between Remote Salesforce Support vs Remote Salesforce Administrator?

AspectRemote Salesforce SupportRemote Salesforce Administrator
CertificationsSalesforce Support certifications, basic admin skillsSalesforce Admin Certification, advanced admin skills
Work EnvironmentCustomer support, troubleshooting, issue resolutionSystem configuration, user management, process automation
Employer & Industry UsageCustomer service teams, CRM support providersInternal companies, CRM management teams
Common Search/ComparisonYesYes

Remote Salesforce Support primarily focuses on assisting users with issues and troubleshooting within Salesforce, requiring support certifications and customer service skills. In contrast, Remote Salesforce Administrators handle system configuration, user management, and automation tasks, often holding Salesforce Admin certifications. While both roles work remotely and within the Salesforce ecosystem, Support roles emphasize problem-solving and user assistance, whereas Administrator roles involve system setup and maintenance.

What are popular job titles related to Remote Salesforce Support jobs in Austin, TX?

For Remote Salesforce Support jobs in Austin, TX, the most frequently searched job titles are:

What job categories do people searching Remote Salesforce Support jobs in Austin, TX look for?

The top searched job categories for Remote Salesforce Support jobs in Austin, TX are:

What cities near Austin, TX are hiring for Remote Salesforce Support jobs?

Cities near Austin, TX with the most Remote Salesforce Support job openings:

Remote Salesforce Support jobs near you
Infographic showing various Remote Salesforce Support job openings in Austin, TX as of August 2026, with employment types broken down into 89% Full Time, and 11% Contract. Highlights an 100% Remote job distribution, with an average salary of $97,993 per year, or $47.1 per hour.

Salesforce Consultant

Austin, TX • Remote

TTEC Digital
IT Services • 1 - 5K employees
Learn more about TTEC Digitalexternal

$62K - $72K/yr

Full-time

Medical, Dental, Vision, PTO

Posted 7 days ago

Job description

At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.

The Salesforce Consultant supports the design, configuration, testing, and implementation of Salesforce solutions that improve client business processes and customer experiences. This role is designed for individuals with strong hands-on Salesforce experience who are developing their skills as professional services consultants.
 
TheConsultant works closely with Business Analysts, Senior Consultants, Solution Architects, Developers, and Quality Engineers throughout the delivery lifecycle. The role combines functional Salesforce configuration with quality assurance and testing responsibilities, providing broad experience across discovery, design, build, testing, deployment, and user adoption.
What You'll Be Doing
  • Configure Salesforce solutions based on documented business requirements and solution designs
  • Build and maintain declarative Salesforce functionality including objects, fields, page layouts, Flow, validation rules, reports, dashboards, and security configurations
  • Support implementations across Service Cloud, Sales Cloud, Industry Clouds, and other Salesforce platform capabilities
  • Participate in client discovery sessions, requirements workshops, and solution-design discussions
  • Document business processes, requirements, user stories, acceptance criteria, and functional configurations
  • Work with Senior Consultants and Solution Architects to translate business requirements into Salesforce functionality
  • Develop and execute functional, regression, integration, and user acceptance test cases
  • Validate Salesforce functionality against requirements and acceptance criteria
  • Identify, document, reproduce, and track defects through resolution
  • Collaborate with Developers and functional team members to troubleshoot defects and validate fixes
  • Support automated testing and regression-testing processes where appropriate
  • Support release validation, deployment readiness, and post-deployment testing
  • Assist with data preparation, data validation, and migration activities
  • Support UAT by developing test scripts, coordinating testing activities, and helping users understand expected functionality
  • Create user documentation, training materials, and other adoption resources
  • Support end-user training and Salesforce adoption activities
  • Participate in Agile ceremonies including backlog refinement, sprint planning, daily standups, demonstrations, and retrospectives
  • Identify requirements gaps, quality concerns, risks, and potential scope impacts and escalate them to project leadership
  • Maintain accurate project and solution documentation
  • Develop Salesforce platform expertise through hands-on project experience, training, and certification
  • Stay current with Salesforce releases, Agentforce, Data Cloud, and emerging platform capabilities
What You Bring to the Role
  • 3+ years of hands-on experience as a Salesforce user, administrator, tester, analyst, super user, or other Salesforce-focused role
  • 2+ years of experience testing Salesforce or other enterprise applications
  • Working knowledge of Salesforce business processes and platform capabilities
  • Experience with Salesforce Service Cloud, Sales Cloud, an Industry Cloud, or comparable Salesforce solutions
  • Experience developing and executing functional, regression, integration, or UAT test cases
  • Experience documenting and tracking defects and validating fixes
  • Understanding of business requirements, user stories, and acceptance criteria
  • Experience working with business users and technical team members to resolve issues
  • Strong analytical, troubleshooting, and problem-solving skills
  • Ability to learn new Salesforce capabilities and apply them to business requirements
  • Strong written and verbal communication skills
  • Attention to detail and commitment to quality
  • Ability to work effectively within an Agile, cross-functional delivery team
  • Interest in developing a career in Salesforce consulting and professional services
Salesforce Certifications
Candidates should have or be actively working toward Salesforce certifications that demonstrate foundational platform knowledge.
 
Relevant certifications include:
  • Salesforce Certified Administrator
  • Salesforce Certified Platform App Builder
  • Salesforce Certified Service Cloud Consultant
  • Salesforce Certified Sales Cloud Consultant
  • Salesforce Certified Agentforce Specialist
  • Salesforce Certified Data Cloud Consultant
$62,000 - $72,000 a year
#LI-DD1
#LI-Remote

This position is eligible to participate in an annual incentive program. Actual compensation offered to a candidate may vary based upon geographic location, work experience, education and/or skill levels.  
 
Benefits available to eligible employees include the following: 
- Medical, dental, vision
- tax-advantaged health care accounts
- financial and income protection benefits
- paid time off (PTO) and wellness time off.
 
This job posting will remain open until we have identified an adequate applicant pool. Applicants are strongly encouraged to apply early.
 
 
About Us
TTEC Digital and our 1,800+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company, TTEC Engage, is a 60,000+ employee service company, with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need, they can draw from these independently managed centers of excellence, TTEC Digital and TTEC Engage.
 
We are also delighted to share that TTEC has been awarded the Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries.
 
TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity.
 
Rarely do applicants meet all desired job qualifications, so if you feel you would succeed in the role above, please take a moment and share your qualifications.
 
#LI-Remote
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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