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Remote Salesforce Support Engineer Jobs in North Carolina

NC SECU

Software Engineer II - Salesforce

Raleigh, NC · Remote

$54 - $71.50/hr

Remote Opportunity but candidates must reside in North Carolina or any of the contiguous states ... Position Overview We are looking for a Software Engineer II - Salesforce to support the ...

Cnx

Salesforce Data360 Developer

Concord, NC · On-site +1

$92K - $125K/yr

Salesforce Data360 Developer - United States | Remote / Work at Home Position Summary As a Senior ... Support analytics and reporting use cases through segmentation, calculated insights, and customer ...

TaxSlayer

Salesforce Administrator

Charlotte, NC · Remote

... fully remote position . Team members work remotely while collaborating with business stakeholders, technical teams, and end users across the organization to support and enhance our Salesforce ...

Bakertilly

Salesforce Engineering Lead

Concord, NC · On-site +1

$95K - $125K/yr

Salesforce Engineering Lead The Salesforce Engineering Lead is tasked with crafting leading-edge ... Client Support & Communication * Communicate to all internal stakeholders and log issues

TaxSlayer

Salesforce Administrator

Raleigh, NC · Remote

... fully remote position . Team members work remotely while collaborating with business stakeholders, technical teams, and end users across the organization to support and enhance our Salesforce ...

The Maven Group, LLC

BigQuery Developer

Raleigh, NC · Remote

... Support Engineer, Network Visualization Engineer and Ingestion Engineers. All roles will be remote and can be located anywhere in the US (preference to more West Coast). Chosen engineers will have ...

The Maven Group, LLC

BigQuery Developer

Raleigh, NC · Remote

... Support Engineer, Network Visualization Engineer and Ingestion Engineers. All roles will be remote and can be located anywhere in the US (preference to more West Coast). Chosen engineers will have ...

Redhat

Senior Software Engineer

Raleigh, NC · On-site +1

$157K - $249K/yr

RESTful and SOAP web services, including Salesforce APIs, in support of Red Hat SFDC integrations ... For positions with Remote-US locations, the actual salary range for the position may differ based ...

Red Hat, Inc.

$157K - $249K/yr

RESTful and SOAP web services, including Salesforce APIs, in support of Red Hat SFDC integrations ... For positions with Remote-US locations, the actual salary range for the position may differ based ...

KEYENCE

Field Application Engineer '27

Raleigh, NC · On-site +1

$53K - $80K/yr

Join KEYENCE as a Field Application Engineer Training Classes Begins January or July 2027 Irvine ... Provide on-call, on-site and remote technical support, training, and troubleshooting * Travel ...

KEYENCE

Field Application Engineer '27

Charlotte, NC · On-site +1

$53K - $80K/yr

Join KEYENCE as a Field Application Engineer Training Classes Begins January or July 2027 Irvine ... Provide on-call, on-site and remote technical support, training, and troubleshooting * Travel ...

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All JobsSalesforce Support Engineer JobsRemote Salesforce Support Engineer JobsRemote Salesforce Support Engineer Jobs in North Carolina

Remote Salesforce Support Engineer information

What is the difference between Remote Salesforce Support Engineer vs Remote Salesforce Administrator?

AspectRemote Salesforce Support EngineerRemote Salesforce Administrator
CertificationsSalesforce Certified Support Specialist, Salesforce Certified Administrator (preferred)Salesforce Certified Administrator, Salesforce Certified Advanced Administrator
Primary RoleProvides technical support, troubleshooting, and issue resolution for Salesforce users and systemsManages Salesforce platform configurations, user management, and system customization
Work EnvironmentCustomer support teams, technical support centers, remote support rolesInternal teams, IT departments, remote or on-site administration roles
Industry UsageCommon in tech, consulting, and CRM service providersWidely used across industries for Salesforce platform management

While both roles require Salesforce certifications and involve working with the Salesforce platform remotely, the Remote Salesforce Support Engineer focuses on troubleshooting and resolving technical issues, whereas the Remote Salesforce Administrator handles system configurations and user management. Understanding these differences helps candidates choose the role that best fits their skills and career goals.

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The most popular types of Salesforce Support Engineer jobs in North Carolina are:

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For Remote Salesforce Support Engineer jobs in North Carolina, the most frequently searched job titles are:

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Remote Salesforce Support Engineer jobs near you

Salesforce Support & Onboarding Lead

Better Impact

Winston Salem, NC • On-site, Remote

$85K - $95K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 8 days ago

Job description

About Better Impact
Better Impact builds software for organizations that rely on people showing up for one another and their communities.
Our platforms help nonprofits, hospitals, government agencies, volunteer centers, and corporate community programs recruit, onboard, schedule, train, communicate with, and understand the impact of their volunteers. More than 85,000 organizations across 20 countries use Better Impact today. In January 2026, Better Impact and Galaxy Digital combined to create a larger platform dedicated to volunteerism and community engagement.
We are now a team of more than 100 employees and FTEs, operating across Canada, the United States, the United Kingdom, and Australia. We are growing, integrating, and building the systems a company at our stage needs. That includes the People function.
About HandsOn Connect
HandsOn Connect is our volunteer management platform, built natively on Salesforce. Nonprofits, companies, and universities use it to recruit, schedule, track, and report on their volunteers through a branded portal that runs on their own Salesforce data.
Our Team & Culture
We think good software should make community work easier, not add to the pile. We are a remote team that ships carefully, shares credit, and gives people real room to grow.
We welcome different backgrounds and perspectives. If you meet most of what is listed below but not all of it, apply anyway. We would rather hear from you.
The Role
You are the person our customers count on when something in Salesforce is not behaving, and the person who sets them up so that happens less often.
The job blends hands-on Salesforce work, customer support, and onboarding. You will work directly with clients, and you will also shape how support and onboarding actually run here: the process, the training, the documentation.
We are looking for someone who likes untangling a messy technical problem, likes the person on the other end of the ticket, and cannot leave a broken process alone.
It is a good fit if you like to lead by doing, if you enjoy teaching and coaching, and if you are happiest when you can fix the thing and then fix the reason it broke.
Core Responsibilities
  • Customer Support Leadership. Be the escalation point for the hard ones. Work tickets alongside the team, give clear answers quickly, and set the bar for what good support looks like here.
  • Onboarding Program and Team Lead. Own onboarding from the first call to go-live. Walk new clients through setup and configuration on a timeline that fits them, then turn what works into a repeatable process.
  • Client Training & Resource Development. Run customer trainings and build the materials that scale them: guides, short videos, knowledge base articles. Help customers get past the basics and actually use the platform well.
  • Retention & Expansion Support. Work with Customer Success to spot accounts that are drifting, and step in early. Use usage data and support trends to find where customers could be getting more out of the product.
  • Team Leadership & Process Improvement. Mentor the support team and help build a function that runs well without heroics. Improve workflows, documentation, and how tickets move between people.

Requirements
Salesforce Technical Expertise
You should have hands-on experience with:
  • Custom object and field creation
  • Salesforce Flow design and implementation
  • SOQL query writing
  • User permission management
  • Email templates, alerts, and list views
  • Reports and dashboards
  • Data import/export and Translation Workbench
  • Troubleshooting configuration and data issues

What You Bring
  • 5+ years in a customer-facing role, preferably in SaaS
  • 3+ years of hands-on Salesforce administration experience
  • Experience mentoring or leading people on a support, onboarding, or customer success team
  • At least one current Salesforce certification (Administrator, Advanced Administrator, Nonprofit Cloud Consultant, or similar)
  • Comfortable working remotely and running client calls and trainings
  • Strong communication, documentation, and project management skills
  • Able to juggle several priorities without dropping the thread

Nice to Have
  • Hands-on experience with HTML and CSS
  • Experience creating customer training materials or video tutorials
  • CMS experience (Wix, WordPress, or similar)
  • Working knowledge of HTML, SOQL, or similar technical languages

Benefits
Salary Range: $85,000-$95,000
Our benefits package includes:
  • Medical, Dental & Vision Insurance (after 90 days)
  • 401(k) (after 90 days)
  • Unlimited PTO after 90 days, plus 9 paid holidays
  • Paid maternity and paternity leave
  • Fully remote work environment
  • We review salaries every year and adjust based on your performance and how the company is doing. This is a full-time, fully remote position.

Apply