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Remote Application Support Engineer Jobs in North Carolina

GMV

Application Support Technician

Naples, NC · On-site +1

If you don't know us yet, we are an engineering company that works in different areas, such as space, robotics, cyber security, artificial intelligence or big data among many other international ...

KEYENCE

Field Application Engineer '27

Raleigh, NC · On-site +1

$53K - $80K/yr

Join KEYENCE as a Field Application Engineer Training Classes Begins January or July 2027 Irvine ... Provide on-call, on-site and remote technical support, training, and troubleshooting * Travel ...

KEYENCE

Field Application Engineer '27

Charlotte, NC · On-site +1

$53K - $80K/yr

Join KEYENCE as a Field Application Engineer Training Classes Begins January or July 2027 Irvine ... Provide on-call, on-site and remote technical support, training, and troubleshooting * Travel ...

McKesson

Software Support Engineer

Concord, NC · On-site +1

... application, we would love to hear from you. Apply today to join our innovative team and make a ... McKesson is seeking a talented and experienced Software Support Engineer to join our team. In this ...

McKesson

Software Support Engineer

Concord, NC · On-site +1

... application, we would love to hear from you. Apply today to join our innovative team and make a ... McKesson is seeking a talented and experienced Software Support Engineer to join our team. In this ...

Unisys

Support Services Engineer | USA

Concord, NC · On-site +1

... a specified application set or on discrete system elements. Serves as a participating member on ... Provides technical support, including troubleshooting and enhancement for existing and new features ...

The Maven Group, LLC

BigQuery Developer

Raleigh, NC · Remote

... Support Engineer, Network Visualization Engineer and Ingestion Engineers. All roles will be remote and can be located anywhere in the US (preference to more West Coast). Chosen engineers will have ...

The Maven Group, LLC

BigQuery Developer

Raleigh, NC · Remote

... Support Engineer, Network Visualization Engineer and Ingestion Engineers. All roles will be remote and can be located anywhere in the US (preference to more West Coast). Chosen engineers will have ...

First Citizens Bank

Senior Data Engineer

Raleigh, NC · On-site +1

$103K - $140K/yr

Overview This is a remote role that may only be hired in the following location(s): North Carolina ... Application Support & Reliability * Support production applications and troubleshoot complex issues ...

First Citizens Bank

Senior Data Engineer

Raleigh, NC · On-site +1

$103K - $140K/yr

Overview This is a remote role that may only be hired in the following location(s): North Carolina ... Application Support & Reliability * Support production applications and troubleshoot complex issues ...

First Citizens Bank

Senior Data Engineer

Raleigh, NC · On-site +1

$103K - $140K/yr

Overview This is a remote role that may only be hired in the following location(s): North Carolina ... Application Support & Reliability * Support production applications and troubleshoot complex issues ...

First Citizens Bank

Senior Data Engineer

Raleigh, NC · On-site +1

$103K - $140K/yr

Overview This is a remote role that may only be hired in the following location(s): North Carolina ... Application Support & Reliability * Support production applications and troubleshoot complex issues ...

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Remote Application Support Engineer information

What is a remote application support engineer?

A Remote Application Support Engineer is a technical professional who provides assistance and troubleshooting for software applications from a remote location. Their primary responsibilities include diagnosing and resolving software issues, assisting users with technical problems, and ensuring that applications run smoothly. They often communicate with clients or internal teams via email, chat, or video calls, and may also work on software updates or patches. This role is crucial for organizations that rely on complex software systems, as it helps minimize downtime and maintain productivity.

What are the key skills and qualifications needed to thrive as a remote application support engineer?

To thrive as a Remote Application Support Engineer, you typically need strong problem-solving abilities, knowledge of application troubleshooting, and a background in computer science or information technology. Familiarity with ticketing systems, remote desktop tools, SQL databases, and relevant certifications like ITIL or CompTIA A+ is often required. Excellent communication, time management, and customer service skills help you effectively resolve issues and collaborate with cross-functional teams. These skills are crucial for ensuring smooth application performance, minimizing downtime, and delivering a seamless user experience in a remote work environment.

What are the common challenges faced by remote application support engineers and how can they be addressed?

Remote Application Support Engineers often encounter challenges such as troubleshooting complex technical issues without direct access to on-site systems, managing time zone differences when supporting global clients, and maintaining effective communication with both technical teams and end users. To address these, engineers typically leverage remote diagnostic tools, thorough documentation, and collaborative platforms to resolve issues efficiently. Regular training and clear escalation protocols also help ensure that problems are addressed promptly, while scheduled check-ins foster teamwork and ongoing professional growth.

What is the difference between Remote Application Support Engineer vs Remote Software Support Specialist?

AspectRemote Application Support EngineerRemote Software Support Specialist
Required CredentialsIT certifications, technical degreesIT certifications, technical knowledge
Work EnvironmentTechnical support, troubleshootingCustomer support, issue resolution
Employer & Industry UsageTech companies, software firmsSoftware vendors, SaaS providers
Search & Comparison IntentTechnical troubleshooting, application supportCustomer service, software issues

The Remote Application Support Engineer primarily focuses on technical troubleshooting and maintaining software applications, often requiring technical certifications. In contrast, the Remote Software Support Specialist emphasizes customer service and resolving user issues. Both roles are common in tech and software industries, but they differ in their core responsibilities and skill sets.

What are the most commonly searched types of Application Support Engineer jobs in North Carolina?

The most popular types of Application Support Engineer jobs in North Carolina are:

What are popular job titles related to Remote Application Support Engineer jobs in North Carolina?

For Remote Application Support Engineer jobs in North Carolina, the most frequently searched job titles are:

What job categories do people searching Remote Application Support Engineer jobs in North Carolina look for?

The top searched job categories for Remote Application Support Engineer jobs in North Carolina are:

What cities in North Carolina are hiring for Remote Application Support Engineer jobs?

Cities in North Carolina with the most Remote Application Support Engineer job openings:

Remote Application Support Engineer jobs near you

Mainframes Application Support (Remote)

Sky Solutions LLC.

Raleigh, NC • Remote

Contractor

Re-posted 23 days ago

Job description

Company Description
  • Everything we do is about empowering people to do the extraordinary - from our clients who are transforming the world to our team who are driving change through technology. It was true when Sky Solutions was founded in 2008, and it's just as true today.
Job Description
  • Role: Mainframes Application Support
  • Location: Raleigh, NC - Remote
  • Duration: FTE/long term
  • Visa - OPEN

Preferred Requirements: Anywhere in the US, but willing to relocate to Raleigh once client offices open up.


Minimum Requirements:

  • 3+ years' experience in in systems support, application development and/or integration
  • 3+ years' experience in the following: z/OS MVS/ISPF, DB2, SQL, JCL, QMF, PL/I
  • Fluent English

Preferred Requirements:

  • Experience developing technical solutions from new business requirements
  • Financial Planning and/or Accounting experience
  • Experience in working with agile teams, experience with JIRA
  • Experience in the following technical areas: IMS, CICS, MVS REXX, VM REXX, OPC, MQ Series, FTP, SCLM
Qualifications

Minimum Requirements:

  • 3+ years' experience in in systems support, application development and/or integration
  • 3+ years' experience in the following: z/OS MVS/ISPF, DB2, SQL, JCL, QMF, PL/I
  • Fluent English

Preferred Requirements:

  • Experience developing technical solutions from new business requirements
  • Financial Planning and/or Accounting experience
  • Experience in working with agile teams, experience with JIRA
  • Experience in the following technical areas: IMS, CICS, MVS REXX, VM REXX, OPC, MQ Series, FTP, SCLM
Additional Information

All your information will be kept confidential according to EEO guidelines.

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