Who You Are
Be Curious
We ask questions, seek to understand others, and stay curious about the problems we solve. Curiosity fuels creativity and innovation - and helps us build better solutions.
Customer First
We put people at the center of what we do - listening with care, acting with empathy, and going the extra mile to support those we serve. Customer First means understanding the needs of anyone we impact - whether that's a customer, a coworker, or an end user - and doing right by them.
Own the Outcome
We take initiative and do what it takes to deliver results. With resourcefulness and resolve, we overcome obstacles, follow through on our commitments, and hold ourselves accountable - because each of us is empowered to make an impact.
About Alchemer
Founded in 2006, Alchemer is a powerful survey and data insights platform that empowers business professionals to make informed decisions. As SaaS application software, it offers user-friendly data collection tools for understanding customers, markets, and employees in real time and communicating this information across an organization. It provides data insights in over 205 countries, with 50K new surveys created and 5M responses collected every week.
Alchemer has tremendous opportunity to continue this growth, based on current market size and the potential for more sophisticated product positioning and a robust sales and marketing engine. Details on Alchemer's products and services can be found on our website (www.Alchemer.com).
What You Will Do
We are seeking aย Senior Solutions Engineer, where you will be the technical and consultative backbone of the sales cycle. Owning discovery, solution design, demos, and the articulation of how Alchemer solves real business problems. You'll partner with Sales Directors and Account Executives to shape customer vision and deliver compelling demonstrations. ย
This is a high-impact, customer-facing role requiring a balance of technical aptitude, communication excellence, and strategic advisory skillsย
How You Will Spend Your Days
- Lead multi-stakeholder discovery across business, IT, security, and operations to uncover workflows, integrations, risks, and success criteriaย
- Serve as a trusted technical advisor, guiding prospects on best practices for feedback management, enterprise data flows, workflow automation, security, and analyticsย
- Identifyย technical risks early and partner with Sales to shape deal strategy and qualificationย
- Architect end-to-endย Alchemerย solutions spanning configuration, integrations, APIs, data pipelines, and reporting layersย
- Design advanced, multi-use-case solutions aligned to enterprise requirements and scalability needsย
- Collaborate with Product, Engineering, Professional Services, and Security toย validateย feasibility and ensure architectural continuity from pre-sale to implementationย
- Design and deliver tailored, enterprise-grade demos and proof-of-concepts tied directly to customer business outcomesย
- Establish and define technical close criteria to prevent stalled or open-endedย PoCsย
- Clearly articulate trade-offs, architecture decisions, and ROI in both technical and executive-facing conversationsย
- Partner with Sales to shape value narratives, competitive positioning, and technical win strategies for complex dealsย
- Lead technical responses for RFPs, security questionnaires, and architecture reviewsย
- Independently manage standard InfoSec and security conversations, including data handling and integration discussionsย
- Bring structured field feedback to Product and GTM teams to inform roadmap prioritization and messagingย
- Create reusable demo assets, frameworks, or enablement materials that scale across the Solutions Engineering organizationย
- Mentor and coach junior Solutions Engineers on discovery, demos, and technical storytellingย
- Lead technical handoffs to Implementation and Professional Services teams, ensuring clarity on architecture, integrations, and success criteriaย
- Partner with Customer Success to support long-term technical alignment and customer outcomesย
What Success Looks Like in this Role
- Increased win rates on complex and enterprise opportunities through strong technical leadershipย
- Shorter, more predictable sales cycles driven by clear discovery and defined technical close criteriaย
- High confidence from Sales, customers, and internal teams inย Alchemer'sย technical and architectural capabilitiesย
- Measurable impact on team effectiveness through mentorship, reusable assets, and process improvementsย
What You Bring to this Role
- 3-5+ years in a Solutions Engineer, Sales Engineer, Solutions Consultant, or Technical Pre-Sales roleย
- Experience supporting mid-market to enterprise SaaS sales cycles
- Strong understanding of APIs, integrations, enterprise data workflows, and SaaS architecturesย
- Proven ability to lead discovery, demos, and proofs-of-concept independentlyย
- Excellent communication, presentation, and executive storytelling skills, both remote and in person
Preferred skills
- Experience with experience management (XM),ย VoC,ย VoE, survey, or workflow automation platformsย
- Hands-on familiarity with JavaScript, APIs, data structures, and integration patternsย
- Experience handling security reviews, InfoSec questionnaires, or enterprise IT stakeholdersย
- Consulting background or exposure to value-based selling methodologiesย
Compensation for this position includes an annual base salary of $100,000 to $115,000, annual commission potential of $20,000 to $30,000, with eligibility to participate in our Employee Participation Unit program. Alchemer provides a rich benefits package that includes health and disability coverages, an incredible 401(k) option that includes a per-payroll match and immediate vesting, unlimited time off and twelve paid company holidays.
Alchemer is taking applications for this position from candidates who are legally authorized to work in the US and do not require now, or in the future, immigration sponsorship for work authorization.
At Alchemer, we're committed to attracting, developing, and promoting a diverse workforce, and infusing DEI throughout all of our internal practices. By ensuring that everyone is able to bring a diversity of talents to work, we're increasingly capable of living out our mission in helping our clients. We encourage people from underrepresented backgrounds and all walks of life to apply.ย
Don't meet all the requirements? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification listed. Don't let that stop you! We encourage you to apply if you have some of the requirements listed. You may bring qualities that we're looking for in other areas. Building a diverse, inclusive, and customer centric workplace is important to us at Alchemer. If you're excited about this role and your experience doesn't perfectly align, we encourage you to apply anyway. Let's talk!