ZipRecruiter

Log In

2

Remote Saas Customer Success Manager Jobs in Basking Ridge, NJ

Findigs

Customer Success Manager

New York, NY · On-site +1

$120K - $150K/yr

... remote candidates on the East or West Coast. Please note, we are unable to sponsor or take over ... SaaS environment or consulting; experience with clients in proptech, and or experience managing ...

Findigs

Customer Success Manager

New York, NY · On-site +1

... remote candidates on the East or West Coast. Please note, we are unable to sponsor or take over ... SaaS environment or consulting; experience with clients in proptech, and or experience managing ...

Alpaca Health

Customer Success Manager

New York, NY · On-site +1

$80K - $160K/yr

Role: Customer Success Manager We are hiring a Customer Success Manager to help autism care ... NYC-based candidates preferred, but we are open to remote / hybrid candidates. Why Join * Direct ...

Fiverr

Customer Success Manager

Manhattan, NY · On-site +1

$80K - $88K/yr

Our work model is hybrid, combining remote and on-site work . This allows us to get things done ... account management or customer success experience in tech required. * Fluent English is a must ...

Double

Customer Success Manager

New York, NY · On-site +1

$80K - $100K/yr

With our all-in-one tool, bookkeepers can manage their work, communicate with clients, catch hard ... Familiarity with modern SaaS technologies such as Slack, Notion, Hubspot and/or Salesforce

Guidde

Customer Success Manager

New York, NY · On-site +1

$110K - $135K/yr

... SaaS environment managing Enterprise accounts * Account growth expertise - demonstrated success in expanding and growing existing customer relationships * Video creation experience - hands-on ...

Aidoc

Customer Success Manager, West

Manhattan, NY · On-site +1

This is a remote role to be filled in the Western US. Responsibilities Serve as the customer ... Previous experience in a SaaS high-tech/startup company with an agile mentality is an advantage.

Scrunch

Customer Success Manager, Agency

New York, NY · Remote

$100K - $120K/yr

Experience working in early-stage startups or SaaS environments, where you've helped define new ... Home office stipend so your workspace doesn't suck 🖥️ Remote support: Phone and internet ...

Cartful Solutions

Customer Success Manager

New York, NY · On-site +1

- Customer Success Manager Cartful is changing the way that brands engage with their shoppers online ... New York City or San Diego metropolitan areas preferred, but open to remote locations for the ideal ...

Cartful Solutions

Customer Success Manager

New York, NY · On-site +1

- Customer Success Manager Cartful is changing the way that brands engage with their shoppers online ... New York City or San Diego metropolitan areas preferred, but open to remote locations for the ideal ...

previous pagenext page

Showing results 21-40

All JobsSaas Customer Success JobsRemote Saas Customer Success Manager JobsRemote Saas Customer Success Manager Jobs in Basking Ridge, NJ

Remote Saas Customer Success Manager information

See Basking Ridge, NJ salary details

$33.5K

$85.6K

$144.3K

How much do remote saas customer success manager jobs pay per year?

As of Aug 11, 2026, the average yearly pay for remote saas customer success manager in Basking Ridge, NJ is $85,602.00, according to ZipRecruiter salary data. Most workers in this role earn between $61,300.00 and $102,000.00 per year, depending on experience, location, and employer.

What is the difference between Remote Saas Customer Success Manager vs Remote Saas Account Executive?

AspectRemote Saas Customer Success ManagerRemote Saas Account Executive
Primary RoleEnsures customer satisfaction, onboarding, retention, and successGenerates new business, manages sales pipeline, closes deals
Required SkillsCustomer relationship management, product knowledge, communicationSales techniques, negotiation, prospecting
Work EnvironmentPost-sales support, ongoing customer engagementSales meetings, prospect outreach, demos
Industry UsageCommon in SaaS companies focusing on customer retentionCommon in SaaS companies focusing on revenue growth

The main difference is that Remote Saas Customer Success Managers focus on maintaining and growing existing customer relationships, ensuring satisfaction and retention. In contrast, Remote Saas Account Executives primarily focus on acquiring new clients and closing sales. Both roles require strong communication skills and industry knowledge but serve different stages of the customer lifecycle.

What job categories do people searching Remote Saas Customer Success Manager jobs in Basking Ridge, NJ look for? The top searched job categories for Remote Saas Customer Success Manager jobs in Basking Ridge, NJ are:
What cities near Basking Ridge, NJ are hiring for Remote Saas Customer Success Manager jobs? Cities near Basking Ridge, NJ with the most Remote Saas Customer Success Manager job openings:
Remote Saas Customer Success Manager jobs near you

Customer Success Manager

Findigs

New York, NY • On-site, Remote

$120K - $150K/yr

Full-time

Posted 28 days ago

Job description

Who we are

Findigs is on a mission to make renting work for all of us. Renting is one of life’s most critical experiences, yet the process is often slow, opaque, and unfair. We’re changing that by building the first end-to-end platform that turns complex screening into a seamless, high-trust experience for both property managers and renters. 

We’re growing fast – fueled by $78M in funding from the investors behind companies like Affirm, Gusto, and Uber. With a data-backed product that allows our customers to make smarter, more predictable decisions, and a team dedicated to transparency and precision, we’re not just improving the rental process; we’re setting the new standard for the entire industry.

We’re aiming to double our impact this year, and we need builders, thinkers, and problem-solvers to help us scale. If you’re ready to modernize one of the most essential industries, we’d love for you to be a part of it.


The Team

The core function of the Customer Success team is to ensure our clients have a seamless experience and get the most out of the Findigs platform. We are the voice of the customer internally, and the face of Findigs externally. Beyond day-to-day support, our team’s insights are the foundation for customer retention, product strategy, and long-term growth. This role will touch all parts of the customer lifecycle and collaborate closely with our Product, Engineering, and Sales teams to build a best-in-class customer experience.

The Role 

We're looking for a Customer Success Manager to own the post-sale relationship for a portfolio of accounts. As a CSM at Findigs, you will drive platform adoption, demonstrate ongoing value, and build durable relationships across a book of business, balancing high-touch problem-solving on key accounts with efficient, AI-enabled repeatable processes across the broader portfolio. 

We’d love to hear from candidates who can stay organized, take initiative, and manage multiple accounts without losing sight of what matters most, as well as communicate clearly, earn client trust early, and know when to take ownership versus when to bring in the right support. This is a high-impact role in one of Findigs’ fastest-growing areas, with strong opportunities to grow alongside the business.

This position is NYC-based, with an expectation of working from our New York office 3-4 days a week. While we have a strong preference for candidates in the NYC area, we are also open to considering remote candidates on the East or West Coast.

Please note, we are unable to sponsor or take over sponsorship of an employment visa at this time.

Where you will make an impact:
  • Serve as the primary point of contact and trusted advisor for a portfolio of clients, helping them achieve their desired outcomes on the Findigs platform.
  • Bring a builder's mindset to AI and automation by proactively identifying where new AI tools or workflows could improve how you (and eventually the broader team) manage accounts at scale, and helping pilot them.
  • Actively manage NRR (not just GRR), identify and pursue expansion in partnership with sales, comfortably build a business case for upsell, and track revenue risk/opportunity in account plans.
  • Lead quarterly business reviews (QBRs) with client stakeholders to share usage insights,  business outcomes, demonstrate value, and align on goals for the upcoming quarter.
  • Proactively monitor account health and product usage, using dashboards and AI-driven alerts to catch at-risk signals early and get ahead of churn or expansion opportunities.
  • Build multi-threaded relationships across your accounts (ops, finance, leadership), understand each client's business model, and connect Findigs outcomes to client KPIs
  • Collaborate with the broader Customer Success team on portfolio strategy, bringing account-level insight to help shape priorities and approach across your book of business.
  • Capture client feedback and channel it into product feedback loops, acting as a clear voice of the customer with Product and Engineering.
  • Contribute to evolving CS playbooks and processes, bringing ideas from your day-to-day account work as the mid-market segment scales.
We’d love to hear from you if you have:
  • 3+ years of experience in a customer-facing role (e.g., Customer Success, Account Management), preferably in B2B SaaS environment or consulting; experience with clients in proptech, and or experience managing business process design/outsourcing, or outsourced operations environments is a plus.
  • Exceptional written and verbal communication skills, with a knack for clear, empathetic, and efficient correspondence, including with senior client stakeholders.
  • Strong technical aptitude and the ability to learn new software quickly.
  • Strong AI proficiency; comfortable using AI tools to work more efficiently day-to-day (e.g., summarizing accounts, drafting materials, surfacing insights), with the ability to build simple automations or workflows considered a strong plus.
  • Experience with CRMs (e.g., Salesforce, HubSpot) and/or customer support platforms (e.g., Zendesk, Intercom, Jira).
  • Strong problem-solving skills and the ability to manage a full portfolio of accounts independently, prioritizing effectively across competing needs.
  • Comfort operating in the unstructured, fast-paced environment of a high-growth startup, with a proactive, builder mindset toward improving your own workflows.
  • Bachelor's degree or equivalent practical experience.
Nice-to-haves:
  • Experience in Proptech or Fintech
Compensation disclosure as required by NYC Pay Transparency Law.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years and depth of experience, and the scope of responsibilities in the role. In addition to cash compensation, all full time employees receive an equity compensation package.

Interviewing with Us
 
We're committed to making our interview process as effective and candidate-friendly as possible. We use a tool called Brighthire.ai to record our interviews so that our interviewers can focus entirely on the conversation and not get distracted by taking notes. Please note, if you move forward with the interview process, you'll always have the option to opt out of the recording.
 
We are an equal opportunity employer and, as such, all applicants will be considered based solely upon merit and directly relevant professional competencies. 

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.