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Remote Saas Customer Success Manager Jobs in Basking Ridge, NJ

Papirfly

Customer Success Manager

Morristown, NJ · On-site +1

Papirfly is a European SaaS leader in Digital Asset Management and On-brand Content Creation ... Location: Based in NY, NJ, or the Chicago area - initially fully remote, with exciting ...

Obligo

Customer Success Manager

New York, NY · On-site +1

$90K - $100K/yr

Experience working with complex SaaS platforms. * Prior experience in property technology (PropTech ... Remote office expense reimbursement * Generous PTO and holiday schedule * Commuter benefits * Life ...

Obligo

Customer Success Manager

New York, NY · On-site +1

$90K - $100K/yr

Experience working with complex SaaS platforms. * Prior experience in property technology (PropTech ... Remote office expense reimbursement * Generous PTO and holiday schedule * Commuter benefits * Life ...

Shield

Customer Success Manager

New York, NY · On-site +1

$130K - $155K/yr

As a Customer Success Manager, you will act as a strategic advisor to Shield's customers, guiding ... Enterprise SaaS customer success team working with Fortune 100 companies and their executives

Sweep

Customer Success Manager

New York, NY · Remote

$120K - $170K/yr

What We're Looking For? * 5+ years of experience in Customer Success, Strategic Account Management, or Salesforce consulting for enterprise SaaS solutions or SI. * Extensive Salesforce knowledge ...

Spring Health

Customer Success Manager

New York, NY · Remote

$86K - $98K/yr

This is a full-time, remote position reporting into the Manager of Customer Success. What you'll be ... You have experience using SaaS-based solutions and platforms. * You have experience owning the life ...

Passage Health

Customer Success Manager

New York, NY · On-site +1

$90K - $120K/yr

Customer Success Manager Location: NYC hybrid Compensation: $90k-$120K + equity About Passage ... SaaS or healthcare technology. * Customer-Centric Mindset: Strong passion for helping clients ...

NABIS

Customer Success Manager

New York, NY · On-site +1

... fully remote capacity. In this role, you will own the post-onboarding journey for a dedicated ... management within a SaaS, logistics, distribution, or marketplace environment. You think ...

Canals

Customer Success Manager

New York, NY · Remote

Typically, 5-8 years in Customer Success for a B2B SaaS product. * Experience working in an early ... We're remote-first, flexible, and distributed across North and South America, bringing together ...

Selr LLC

Customer Success Engineer

New York, NY · Remote

$120K - $200K/yr

Remote (Preference for SF Bay Area) Compensation: $120,000-$200,000 base salary Industry: Marketing ... SaaS Employment Type: Full-time About the Company Our client is a high-growth martech company ...

Harris

Customer Success Manager

New York, NY · On-site +1

$72K - $82K/yr

Customer Success Manager - WinCap & QSS/OASIS Harris School Solutions Remote-based with frequent on-site client visits (U.S.) $72,000-$82,000/year Travel ~25-50% Why this role matters Every school ...

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Showing results 1-20

All JobsSaas Customer Success JobsRemote Saas Customer Success Manager JobsRemote Saas Customer Success Manager Jobs in Basking Ridge, NJ

Remote Saas Customer Success Manager information

See Basking Ridge, NJ salary details

$33.5K

$85.6K

$144.3K

How much do remote saas customer success manager jobs pay per year?

As of Aug 11, 2026, the average yearly pay for remote saas customer success manager in Basking Ridge, NJ is $85,602.00, according to ZipRecruiter salary data. Most workers in this role earn between $61,300.00 and $102,000.00 per year, depending on experience, location, and employer.

What is the difference between Remote Saas Customer Success Manager vs Remote Saas Account Executive?

AspectRemote Saas Customer Success ManagerRemote Saas Account Executive
Primary RoleEnsures customer satisfaction, onboarding, retention, and successGenerates new business, manages sales pipeline, closes deals
Required SkillsCustomer relationship management, product knowledge, communicationSales techniques, negotiation, prospecting
Work EnvironmentPost-sales support, ongoing customer engagementSales meetings, prospect outreach, demos
Industry UsageCommon in SaaS companies focusing on customer retentionCommon in SaaS companies focusing on revenue growth

The main difference is that Remote Saas Customer Success Managers focus on maintaining and growing existing customer relationships, ensuring satisfaction and retention. In contrast, Remote Saas Account Executives primarily focus on acquiring new clients and closing sales. Both roles require strong communication skills and industry knowledge but serve different stages of the customer lifecycle.

What job categories do people searching Remote Saas Customer Success Manager jobs in Basking Ridge, NJ look for? The top searched job categories for Remote Saas Customer Success Manager jobs in Basking Ridge, NJ are:
What cities near Basking Ridge, NJ are hiring for Remote Saas Customer Success Manager jobs? Cities near Basking Ridge, NJ with the most Remote Saas Customer Success Manager job openings:
Remote Saas Customer Success Manager jobs near you

Customer Success Manager

Papirfly

Morristown, NJ • On-site, Remote

Full-time

Posted 19 days ago

Job description

About Papirfly
Empowering brands to articulate their stories is at the heart of what we do.
Papirfly is a European SaaS leader in Digital Asset Management and On-brand Content Creation, serving over 1 million users across more than 1,500 of the world's most recognised brands. Our modular suite of solutions enables companies to showcase brand assets to all stakeholders, manage and create on-brand content without design experience, and maintain a fully consistent brand identity across the organisation and all customer channels.
Visit www.papirfly.com for more information.
Your mission
We're looking for a curious, people-first Customer Success Manager to join our US team. If you have experience in SaaS customer success or account management and are eager to grow in a high-impact, collaborative environment, this is your opportunity. You'll work closely with experienced teammates and big-name brands, helping customers thrive on our platform while building your own career in the fast-moving world of MarTech.
In return, you'll gain hands-on experience with a powerful platform used by leading global brands, a clear path to grow your skills in SaaS Customer Success, and ongoing support through mentoring and development opportunities. You'll be part of a collaborative culture that values new ideas, encourages curiosity, and prioritizes real impact over job titles.
Your responsibilities
  • Client Relationship Management: Build and nurture strong, long-term relationships with clients, acting as a trusted partner to ensure ongoing satisfaction and success across the full customer lifecycle, from onboarding through to renewal and expansion.
  • Renewal Readiness: Keep customers renewal-ready throughout the contract lifecycle by tracking value realised, product adoption and customer health, and keeping key stakeholders aligned. Flag risk early, and loop in Account Management for pricing, contract structure or negotiation support on more complex renewals.
  • Customer Strategy & Stakeholder Mapping: Build a customer strategy, roadmap and stakeholder map for each account, aligning Papirfly's platform capabilities with the client's business objectives and surfacing opportunities for growth.
  • Portfolio Management: Manage a book of client accounts, typically ranging from 30-40 depending on account size and complexity, balancing proactive account management with responsive day-to-day support.
  • Understanding our customer's business problems and offering solutions through our technology.
  • Assist in driving product adoption, ensuring customers achieve their goals using the Papirfly platform.
  • Cross-Team Collaboration: Work closely with internal team members and directly with clients to translate their needs into actionable outcomes, ensuring smooth project execution.
  • Host customer engagement sessions, supported by senior team members as required.
  • Track and support customer goals, assisting in identifying opportunities for growth and expansion.
  • Capture and share feedback to help improve our offering and customer experience.
  • Bring a fresh perspective to our processes and continuously look for ways to improve how we work and serve our clients.
Your profile
  • 2-3 years of experience in a Customer Success or Account Management role in a SaaS company.
  • Excellent communication and relationship building skills.
  • Pro-activity, curiosity and an eagerness to learn - comfortable asking questions and proposing new ideas.
  • High levels of organisation and confidence in managing multiple priorities and customer needs.
  • Exposure to marketing teams or marketing technology platforms (not required but beneficial).
Practical info
  • Location: Based in NY, NJ, or the Chicago area - initially fully remote, with exciting opportunities for hybrid/office collaboration as our US team expands.
  • Work Setup: Flexible working hours.
  • Travel: Occasional business travel (approx. 5-10%) to connect with clients or meet up with your colleagues.
  • Compensation: Competitive total reward package (base salary + performance-based variable)
  • Culture: Diverse and multicultural team.

Department Customer Services Locations New Jersey Remote status Temporarily Remote

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