Identify AI/ML opportunities for routing, diagnostics, root cause analysis, and knowledge retrieval ... Familiarity with remote support tools and knowledge management systems. * Understanding of ...
Identify AI/ML opportunities for routing, diagnostics, root cause analysis, and knowledge retrieval ... Familiarity with remote support tools and knowledge management systems. * Understanding of ...
Signal & Power Integrity Hardware ASIC Simulation Engineer Lead (Remote)
San Jose, CA · On-site +1
$144K - $191K/yr
... Routing, and Wireless products for organizations globally. Our innovations in silicon, optics, and ... Analyze substrate signal integrity (SI) and power integrity (PI), providing feedback and ...
Signal & Power Integrity Hardware ASIC Simulation Engineer Lead (Remote)
San Jose, CA · On-site +1
$144K - $191K/yr
... Routing, and Wireless products for organizations globally. Our innovations in silicon, optics, and ... Analyze substrate signal integrity (SI) and power integrity (PI), providing feedback and ...
Signal & Power Integrity Hardware ASIC Simulation Engineer Lead (Remote)
Carlsbad, CA · On-site +1
$128K - $169K/yr
... Routing, and Wireless products for organizations globally. Our innovations in silicon, optics, and ... Analyze substrate signal integrity (SI) and power integrity (PI), providing feedback and ...
Signal & Power Integrity Hardware ASIC Simulation Engineer Lead (Remote)
Carlsbad, CA · On-site +1
$128K - $169K/yr
... Routing, and Wireless products for organizations globally. Our innovations in silicon, optics, and ... Analyze substrate signal integrity (SI) and power integrity (PI), providing feedback and ...
Infrastructure Specialist (San Diego, CA)
San Diego, CA · Remote
$130K - $160K/yr
... remote access technologies * Experience with LTE/cellular connectivity solutions * Strong packet analysis and troubleshooting capability using packet captures, routing validation, and protocol-level ...
Infrastructure Specialist (San Diego, CA)
San Diego, CA · Remote
$130K - $160K/yr
... remote access technologies * Experience with LTE/cellular connectivity solutions * Strong packet analysis and troubleshooting capability using packet captures, routing validation, and protocol-level ...
Signal & Power Integrity Hardware ASIC Simulation Engineer Lead (Remote)
San Jose, CA · On-site +1
$144K - $191K/yr
... Routing, and Wireless products for organizations globally. Our innovations in silicon, optics, and ... Analyze substrate signal integrity (SI) and power integrity (PI), providing feedback and ...
Signal & Power Integrity Hardware ASIC Simulation Engineer Lead (Remote)
San Jose, CA · On-site +1
$144K - $191K/yr
... Routing, and Wireless products for organizations globally. Our innovations in silicon, optics, and ... Analyze substrate signal integrity (SI) and power integrity (PI), providing feedback and ...
Manager of Support Technology & AI
Fountain Valley, CA · Remote
$108K - $135K/yr
Design, write, and maintain complex Studio Scripts to optimize call routing, IVR logic, data ... such as remote desktop tools. * Process Optimization: Analyze traffic patterns and system ...
Manager of Support Technology & AI
Fountain Valley, CA · Remote
$108K - $135K/yr
Design, write, and maintain complex Studio Scripts to optimize call routing, IVR logic, data ... such as remote desktop tools. * Process Optimization: Analyze traffic patterns and system ...
US, Remote (Ideally Bay Area) Some travel to San Jose, CA. Travel would be expensed. ***Must have ... Strong background in Cisco routing and switching, security (ASA/Firepower), and VPN technologies.
US, Remote (Ideally Bay Area) Some travel to San Jose, CA. Travel would be expensed. ***Must have ... Strong background in Cisco routing and switching, security (ASA/Firepower), and VPN technologies.
US, Remote (Ideally Bay Area) Some travel to San Jose, CA. Travel would be expensed. ***Must have ... Strong background in Cisco routing and switching, security (ASA/Firepower), and VPN technologies.
US, Remote (Ideally Bay Area) Some travel to San Jose, CA. Travel would be expensed. ***Must have ... Strong background in Cisco routing and switching, security (ASA/Firepower), and VPN technologies.
Senior Engineer - Genesys Cloud
Exeter, CA · On-site +1
$107K - $147K/yr
... routing strategies, and workforce engagement components. * Perform detailed technical analysis ... Enjoy unlimited PTO, paid company holidays, hybrid/remote work, paid bonding leave for eligible ...
Senior Engineer - Genesys Cloud
Exeter, CA · On-site +1
$107K - $147K/yr
... routing strategies, and workforce engagement components. * Perform detailed technical analysis ... Enjoy unlimited PTO, paid company holidays, hybrid/remote work, paid bonding leave for eligible ...
Physical Design Engineer: Die-to-Die Interface (RTL to GDSII)
Santa Clara, CA · Remote
$100K - $500K/yr
This role is remote role open to any location in the U.S. We welcome candidates at various ... Drive timing and verification, including full STA (setup/hold), SI analysis (crosstalk, IR drop ...
Physical Design Engineer: Die-to-Die Interface (RTL to GDSII)
Santa Clara, CA · Remote
$100K - $500K/yr
This role is remote role open to any location in the U.S. We welcome candidates at various ... Drive timing and verification, including full STA (setup/hold), SI analysis (crosstalk, IR drop ...
Senior Nuclear Facility Engineer
Alameda, CA · On-site +1
$118K - $162K/yr
... routing of fuel, salt, and gas lines from the reactor vessel through the bio-shield, locating ... remote handling, reactor coolant auxiliary systems, reactor systems, safety analysis ...
Senior Nuclear Facility Engineer
Alameda, CA · On-site +1
$118K - $162K/yr
... routing of fuel, salt, and gas lines from the reactor vessel through the bio-shield, locating ... remote handling, reactor coolant auxiliary systems, reactor systems, safety analysis ...
Physical Design Engineer
San Jose, CA · On-site +1
$159K - $164K/yr
Title: Physical Design Engineer Location: 100% Remote Duration: Long Term Contract role ... place and route, static timing analysis, IR Drop, EM, and physical verification in advanced ...
Physical Design Engineer
San Jose, CA · On-site +1
$159K - $164K/yr
Title: Physical Design Engineer Location: 100% Remote Duration: Long Term Contract role ... place and route, static timing analysis, IR Drop, EM, and physical verification in advanced ...
Staff Accountant
Covina, CA · Remote
$30 - $35/hr
Staff AccountantRole Summary Are you an analytical, detail-oriented accounting professional looking ... We are seeking a proactive Staff Accountant for a full-time, 100% remote contract position. In this ...
Quick apply
Staff Accountant
Covina, CA · Remote
$30 - $35/hr
Staff AccountantRole Summary Are you an analytical, detail-oriented accounting professional looking ... We are seeking a proactive Staff Accountant for a full-time, 100% remote contract position. In this ...
The induvial will be 100% remote which requires a strong understanding of the operational process ... order routing and review processes within project management software, content analysis, and ...
The induvial will be 100% remote which requires a strong understanding of the operational process ... order routing and review processes within project management software, content analysis, and ...
Senior Product Marketing Manager [REMOTE]
San Francisco, CA · Remote
$142K - $186K/yr
Narrative and press through analyst briefings through sales enablement, on a release cadence ... Hyperscaler or cloud marketplace route-to-market experience (AWS, Azure, GCP). * Training in a ...
New
Quick apply
Senior Product Marketing Manager [REMOTE]
San Francisco, CA · Remote
$142K - $186K/yr
Narrative and press through analyst briefings through sales enablement, on a release cadence ... Hyperscaler or cloud marketplace route-to-market experience (AWS, Azure, GCP). * Training in a ...
New
R&D Senior Architect, Package Substrate EDA 18086
Sunnyvale, CA · On-site +1
$251K/yr
... Remote Eligible Yes Base Salary Range: $251000 - $377000 Descriptions & Requirements and ... auto routing, power delivery network analysis, DRC engines, and database models • Drive new ...
R&D Senior Architect, Package Substrate EDA 18086
Sunnyvale, CA · On-site +1
$251K/yr
... Remote Eligible Yes Base Salary Range: $251000 - $377000 Descriptions & Requirements and ... auto routing, power delivery network analysis, DRC engines, and database models • Drive new ...
... routing, and post-campaign analysis. * Set the standard for how AI-assisted work gets reviewed ... Have contributed to a technical community rather than only marketed to one. #LI-REMOTE Why Upbound?
New
Quick apply
... routing, and post-campaign analysis. * Set the standard for how AI-assisted work gets reviewed ... Have contributed to a technical community rather than only marketed to one. #LI-REMOTE Why Upbound?
New
Project Manager / Senior Project Manager - Energy (Hybrid)
Irvine, CA · On-site +1
$130K - $180K/yr
California (Remote; Affiliated with Irvine Office) Why Tetra Tech: At Tetra Tech, we are Leading ... Our work leverages cutting-edge technologies, advanced analytics, and the expertise of world-class ...
Project Manager / Senior Project Manager - Energy (Hybrid)
Irvine, CA · On-site +1
$130K - $180K/yr
California (Remote; Affiliated with Irvine Office) Why Tetra Tech: At Tetra Tech, we are Leading ... Our work leverages cutting-edge technologies, advanced analytics, and the expertise of world-class ...
Senior IT Platform Engineer, Network & Connectivity
Petaluma, CA · On-site +1
$111K - $166K/yr
Drive modernization - switching, routing, wireless, SD-WAN, firewall, and remote access ... Leverage AI-driven monitoring and analytics to detect anomalies and performance risks * Support ...
Quick apply
Senior IT Platform Engineer, Network & Connectivity
Petaluma, CA · On-site +1
$111K - $166K/yr
Drive modernization - switching, routing, wireless, SD-WAN, firewall, and remote access ... Leverage AI-driven monitoring and analytics to detect anomalies and performance risks * Support ...
Develop and review pipeline routing, station layouts, piping modifications, equipment arrangements ... Strong analytical, organizational, and problem-solving skills. * Ability to manage multiple ...
Develop and review pipeline routing, station layouts, piping modifications, equipment arrangements ... Strong analytical, organizational, and problem-solving skills. * Ability to manage multiple ...
Remote Route Analyst information
What is the difference between Remote Route Analyst vs Remote Network Technician?
| Aspect | Remote Route Analyst | Remote Network Technician |
|---|---|---|
| Required Certifications | CCNA, CCNP, or equivalent | CCNA, CompTIA Network+ |
| Work Environment | Analyzing routing protocols, network performance, and traffic | Installing, troubleshooting, and maintaining network hardware and software |
| Industry Usage | Telecommunications, ISPs, large enterprise networks | IT service providers, corporate IT departments |
Remote Route Analysts focus on analyzing and optimizing network routes and traffic flow, often requiring certifications like CCNA or CCNP. Remote Network Technicians handle hardware setup, troubleshooting, and maintenance, with similar certifications. While both roles work remotely within the networking industry, their core responsibilities differ: analysis versus hands-on technical support.
What are the most commonly searched types of Route Analyst jobs in California?
The most popular types of Route Analyst jobs in California are:
What are popular job titles related to Remote Route Analyst jobs in California?
For Remote Route Analyst jobs in California, the most frequently searched job titles are:
What job categories do people searching Remote Route Analyst jobs in California look for?
The top searched job categories for Remote Route Analyst jobs in California are:
What cities in California are hiring for Remote Route Analyst jobs?
Cities in California with the most Remote Route Analyst job openings:
NetApp rating
9.4
Based on 5 frontline employees who took The Breakroom Quiz
2nd of 500 rated business services
Job description
Job Summary
About the Role
We're seeking an experienced Product Manager passionate about transforming the technical support experience through workflow automation, intelligent tooling, and deep operational empathy. This execution-focused role centers on making support engineers more effective, automating end-to-end support case workflows, and leveraging support data to continuously improve the customer and engineer experience. You'll own the tools, platforms, and processes that power our support organization ensuring supportability is built into everything we deliver.
Job Requirements
- Understand technical support engineer workflows and identify improvement opportunities.
- Drive evolution of remote support tools and support platforms.
- Leverage AutoSupport, telemetry, and diagnostic data to improve proactive support and resolution speed.
- Design and optimize support workflows, tooling, and data access.
- Lead end-to-end workflow automation across support case management.
- Define and track supportability metrics including MTTR, automation coverage, productivity, and adoption.
- Partner with engineering to build products with strong diagnosability, logging, and supportability.
- Promote a design-for-supportability mindset across teams.
- Identify AI/ML opportunities for routing, diagnostics, root cause analysis, and knowledge retrieval.
Customer Experience
- Understand customer journeys throughout the support lifecycle.
- Translate support trends and customer feedback into product improvements.
- Improve self-service, knowledge management, and support experiences.
- Monitor customer metrics including CSAT, CES, NPS, and first-contact resolution.
- Create closed-loop feedback processes between customers, support, and product teams.
Security & Compliance
- Ensure support tools and data handling comply with security and privacy standards.
- Partner with security and legal teams on governance and access controls.
- Implement secure-by-default support tooling practices.
Agile Collaboration
- Support agile squads delivering automation and customer experience initiatives.
- Create user stories, requirements, and backlog priorities.
- Partner with Product Owners and Scrum Masters to deliver incrementally.
- Drive data-informed decision making and operational excellence.
Cross-Functional Leadership
- Connect support operations, engineering, data, and customer experience teams.
- Communicate insights and automation opportunities to leaders and stakeholders.
- Align tooling strategy and platform investments across organizations.
Required Qualifications
- 9-12 years of relevant experience with 8+ years in Product Management.
- Experience supporting technical support or service organizations.
- Proven success driving workflow automation and operational efficiency.
- Experience managing support tools, platforms, or diagnostic applications.
- Strong analytical and data-driven decision-making skills.
- Experience with Jira, Confluence, agile practices, and backlog management.
- Track record improving engineer productivity and customer satisfaction.
Preferred Qualifications
- Experience with telemetry platforms and proactive support models.
- Knowledge of AI-assisted diagnostics, intelligent routing, and automation.
- Familiarity with remote support tools and knowledge management systems.
- Understanding of supportability engineering and self-service experiences.
- Experience using customer feedback and support KPIs to drive improvements
Education
- Bachelor's degree in Technical Communication, English, Computer Science, Information Science, Engineering, or a related field, or equivalent experience.
About NetApp
Sourced by ZipRecruiter
The NetApp portfolio of leading data, application, and storage solutions helps organizations manage applications and data everywhere across hybrid multicloud environments. Our 30 years of innovation have made us the proven leader in all-flash storage. We have the only enterprise-grade storage OS available natively on the world’s biggest public clouds. Our data services offer the best security and protection in the industry. We have CloudOps services that will revolutionize how you work in the cloud. And that’s just scratching the surface. In a world of hybrid multicloud complexity, we envision a better IT experience—an evolved cloud state where on-premises and cloud environments are united as one, always delivering simplicity, security, savings, and sustainability. To get you there, we build solutions that drive faster innovation wherever your data and applications live, with unified management and AI-driven optimization. No walled gardens. No lock-in. You get the freedom to do what’s best for your business today and the flexibility to adapt to whatever tomorrow throws at you.
Industry
It services
Company size
10,000+ Employees
Headquarters location
Sunnyvale, CA, US