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Remote Rotational Jobs in Colorado (NOW HIRING)

ECP

Customer Support Representative (Remote)

Denver, CO · Remote

$17.50 - $22.50/hr

Participate in a rotating on-call schedule to support customers outside standard business hours ... A remote work environment that is compliant with cybersecurity and other company workplace policies

V-Soft Consulting Group, Inc

AWS Cloud Engineer III

Almont, CO · Remote

$56 - $74.75/hr

Remote V-Soft Consulting is currently hiring for an AWS Cloud Engineer III (Remote) for our premier ... Participate in on-call rotation for cloud platform support. * Collaborate with application teams ...

In Tandem

Senior Backend Engineer, Java

Denver, CO · On-site +1

$120K - $140K/yr

Remote USA - In Tandem Compensation: $120,000 - $140,000 / year Description At In Tandem, we build ... As a Senior Backend Engineer (Java), you'll join us in a unique rotational capacity that offers ...

Teledyne

Software Support Analyst

Englewood, CO · Remote

$51.60K - $68.80K/yr

... rotation on after-hours on-call service as needed. * Works, as part of the call center and mostly by remote access, with customers to gather and analyze environmental data and records for ...

Teledyne

Software Support Analyst

Englewood, CO · Remote

$51.60K - $68.80K/yr

... rotation on after-hours on-call service as needed. * Works, as part of the call center and mostly by remote access, with customers to gather and analyze environmental data and records for ...

Guru Schools

GCP Cloud Engineer

Denver, CO · Remote

$57.50 - $76.75/hr

Remote (Mountain Standard Time)****Duration: 6+ Months Contract****Position Overview The Colorado ... hours on-call rotation for incident response. Collaboration & Automation: • Work with the ...

National Recruiters

Algorithm Engineer

Boulder, CO · Remote

Location: 100% Remote. The Mission: We are tracking a specific arm movement (throws). We have the ... Existing WatchOS app that logs data (User Acceleration, Rotation Rate, Gravity) at 50-100Hz.

Array

Senior Svelte Software Engineer

Denver, CO · On-site +1

$80 - $100/hr

As a remote-first company, we're focused on providing opportunities for high performing individuals ... in an on-call rotation with your squad. * Conceptualize and deliver front-end solutions with ...

Array

Senior Svelte Software Engineer

Denver, CO · On-site +1

$80 - $100/hr

As a remote-first company, we're focused on providing opportunities for high performing individuals ... in an on-call rotation with your squad. * Conceptualize and deliver front-end solutions with ...

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All JobsRemote Rotational JobsRemote Rotational Jobs in Colorado

Remote Rotational information

What is the difference between Remote Rotational vs Remote Customer Support?

AspectRemote RotationalRemote Customer Support
CredentialsTypically requires general technical or industry-specific certificationsOften requires customer service or communication certifications
Work EnvironmentVaries across different departments or roles on a rotational basisConsistent focus on customer interaction and support
Industry UsageCommon in healthcare, IT, and manufacturing sectorsWidely used in retail, tech, and service industries
Search & Comparison IntentInterested in diverse experience and role flexibilityFocused on customer interaction skills and support roles

Remote Rotational roles involve switching between different functions or departments, offering varied experience, while Remote Customer Support focuses on assisting customers directly. Both roles are remote but serve different organizational needs and skill sets.

What are the most commonly searched types of Rotational jobs in Colorado? The most popular types of Rotational jobs in Colorado are:
What are popular job titles related to Remote Rotational jobs in Colorado? For Remote Rotational jobs in Colorado, the most frequently searched job titles are:
What job categories do people searching Remote Rotational jobs in Colorado look for? The top searched job categories for Remote Rotational jobs in Colorado are:
What cities in Colorado are hiring for Remote Rotational jobs? Cities in Colorado with the most Remote Rotational job openings:
Remote Rotational jobs near you

Customer Support Representative (Remote)

ECP

Denver, CO • Remote

$17.50 - $22.50/hr

Full-time

Posted 15 days ago

Job description

ECP is a market-leading SaaS solution that enables senior living communities to better care for their residents. ECP is used in over 8,000 communities around the world. We're looking to further expand by increasing the number of customers that use our software and increasing the scope of how we serve our customers by developing and releasing new products.

About the Role:

As a Customer Support Representative, you'll be the first point of contact for our customers, helping resolve questions, troubleshoot issues, and ensure a positive experience with ECP's platform. You'll provide support via phone, email, and our ticketing system, often working remotely with customers to diagnose and resolve problems. 

This role is ideal for someone who enjoys solving problems, working directly with customers, and becoming a trusted product expert.

What You'll Do: 

    • Serve as the frontline support contact for ECP customers, handling inquiries through phone, email, and ticketing systems 
    • Troubleshoot technical and product-related issues by: 
      • Clarifying customer needs 
      • Identifying root causes 
      • Recommending and explaining effective solutions 
      • Implementing fixes or coordinating adjustments 
      • Following up to confirm resolution 
    • Maintain accurate customer records by updating account information in HubSpot 
    • Document cases clearly and consistently in ECP's ticketing system following best practices 
    • Meet service level agreements (SLAs), KPIs, and performance metrics 
    • Manage customer escalations professionally by leveraging product knowledge and internal resources 
    • Participate in a rotating on-call schedule to support customers outside standard business hours 
    • Become a product expert and collaborate with teammates by sharing insights and contributing enhancement ideas to Product Management 
    • Support company initiatives such as new product launches, documentation updates, and adoption of new technologies 
    • Contribute to team goals by completing tasks accurately and on time 

Requirements

    • Customer Service Experience
    • Software experience, experience with eMARs, EHRs or other healthcare-related technologies is preferred
    • Strong problem-solving capabilities
    • Excellent verbal and written communication skills
    • Comfort learning new systems and technologies quickly 
    • Bachelor or Associate's degree preferred
    • A remote work environment that is compliant with cybersecurity and other company workplace policies
    • Work Hours / Schedule:
      • The regular work hours will be 10:30 am CT (8:30 am PT, 9:30 am MT, 11:30 am ET) to 7:00 pm CT (5:00 pm PT, 6:00 pm MT, 8:00 pm ET), Monday through Friday.
      • Support team members are required to participate in the on-call/after-hours rotational schedule

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