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Remote Roadside Assistance Jobs in Roy, UT (NOW HIRING)

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Remote Roadside Assistance information

What is a remote roadside assistance?

A Remote Roadside Assistance job involves providing virtual support to drivers who are experiencing vehicle issues. Instead of physically going to the location, you assist customers over the phone or through an app by diagnosing problems, offering step-by-step guidance, and coordinating services like towing or locksmiths if needed. This job requires strong communication skills, problem-solving abilities, and knowledge of common vehicle issues. Many companies provide training and scripts to help you assist customers efficiently.

What does a remote roadside assistance do?

As a Remote Roadside Assistance professional, your daily tasks usually involve answering calls or inquiries from drivers experiencing vehicle trouble, assessing problems based on customer descriptions, and coordinating appropriate help such as dispatching tow trucks or advising on simple fixes. You’ll use specialized software to track requests, update customers on estimated arrival times, and log service details. Collaboration with tow truck drivers, repair personnel, and sometimes insurance companies is common to ensure smooth service delivery. You will also need to stay updated on local coverage areas and maintain a calm, reassuring demeanor with customers in stressful situations.

What are the key skills and qualifications needed to thrive in remote roadside assistance?

To excel in Remote Roadside Assistance, you need strong problem-solving skills, technical knowledge of vehicles, and a high school diploma or equivalent. Familiarity with dispatch software, GPS systems, and customer support platforms is typically required, and some employers may prefer candidates with automotive certifications such as ASE. Outstanding communication, patience, and the ability to remain calm under pressure help individuals thrive in this role. These skills are crucial for efficiently diagnosing issues, coordinating assistance remotely, and providing excellent service to stranded customers.

What are popular job titles related to Remote Roadside Assistance jobs in Roy, UT?

For Remote Roadside Assistance jobs in Roy, UT, the most frequently searched job titles are:

What job categories do people searching Remote Roadside Assistance jobs in Roy, UT look for?

The top searched job categories for Remote Roadside Assistance jobs in Roy, UT are:

What cities near Roy, UT are hiring for Remote Roadside Assistance jobs?

Cities near Roy, UT with the most Remote Roadside Assistance job openings:

Remote Roadside Assistance jobs near you
Infographic showing various Remote Roadside Assistance job openings in Roy, UT as of June 2026, with employment types broken down into 73% Full Time, 23% Part Time, and 4% Contract. Highlights an 100% Remote job distribution.

Remote Inbound Customer Service Representative

Ken Garff Automotive Group

Riverdale, UT • Remote

$16/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 5 days ago

Ken Garff Automotive Group rating

5.7

Company rating: 5.7 out of 10

Based on 28 frontline employees who took The Breakroom Quiz

122nd of 152 rated car dealerships

Job description

Remote Customer Service Representative - Ken Garff Listening Center

The Ken Garff Listening Center is a contact center that is currently looking forRemote Customer Service Representatives!

Great work schedule!

The Listening Center is open from 6 AM to 7 PM MST Monday-Friday, 8:00 AM to 4:30 PM MST Saturdays, and closed Sundays. Training class is Tentative to start on September 14th, 2026.

Must provide your own equipment to work remote.

Internet Connection (Wired Required):

  • Ethernet connection only (must be hard-wired to router or wall port)
  • Minimum speeds: 50 Mbps download / 20 Mbps upload
  • Maximum ping: 40 ms or lower

Computer Specifications:

  • Processor of Intel i5 or Higher OR AMD Ryzen 5 or Higher
  • RAM: 16 GB minimum
  • Storage: 256 GB or more
  • System Firmware: UEFI with Secure Boot enabled
  • TPM: Version 2.0
  • Graphics: Compatible with DirectX 12 or later with WDDM 2.0 driver
  • Operating System:Windows 11 required
    Apple/Mac devices are not supported

Peripherals and Remote Setup:

  • Minimum of 2 monitors (dual-monitor setup required)
  • Webcam (built-in or external)
  • Smartphone
  • Headset with microphone
  • Keyboard and mouse

Quiet working area free from distractions

Here's what you'll be doing:

  • Answer inbound customer calls promptly and professionally.
  • Determine the customer's concerns and schedule the necessary appointment.
  • Communicate with the customer in a way that leaves them feeling comfortable, informed, and feeling that they have been heard.
  • Document and update customer records.
  • Establish and maintain great customer relationships.
  • Be a team player and uphold Ken Garff's standards of professionalism and integrity.

Qualifications:

  • Positive, energetic, enthusiastic, and service-oriented.
  • Must provide your own equipment
  • Proficient computer skills, capable of managing multiple systems, and able to type 30 + wpm
  • The ability to help solve customer problems
  • Excellent problem-solving and communication skills. (Written and verbal)
  • Ability to multitask, organize & prioritize-in other words, work smart.
  • Previous customer service or call center experience is a plus.
  • High School Diploma or equivalent
  • Must be 18 years or older and authorized to work in the U.S.
  • Bilingual in Spanish is a PLUS!
  • Must be located in Utah, Texas, Nevada, Arizona, Wyoming, or Iowa

Benefits of working at Ken Garff Listening Center:

  • Earn a college degree, no cost to you!
  • Paid training-we care about your success.
  • Flexible schedule!
  • Real career growth at a nationwide automotive powerhouse
  • Competitive base pay
  • Paid Time Off
  • Great benefits package: Medical, Dental, Vision, Short and Long-term disability, AD&D, and Life Insurance
  • 401 (k) with Company match
  • Optional Year-end bonus program
  • Employee discounts on Vehicle Purchase, Parts, Service, and More!
  • Great people with a great culture

Job Type: Full-Time (35-40-hour work week)

Pay: Starting at $16.00 per hour

$16.25 per hour for Spanish bilingual candidates

We are an Equal Opportunity Employer
((We Hear You))

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