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Remote Back Office Jobs in Roy, UT (NOW HIRING)

Liberty Mutual

Remote Inside Sales Representative

Ogden, UT · On-site +1

$55K - $75K/yr

... back. Join our sales team and realize the rewards of a career with unlimited earning potential ... Whether you work at the office or from home, you adapt well to different environments, schedules ...

Getaway

Customer Representative

Magna, UT · Remote

$30K - $50K/yr

Perks * 100% remote work with flexible scheduling. * Opportunities for growth within the agency. * Travel perks and exclusive industry discounts. * Supportive team environment with ongoing training.

Getaway

Customer Representative

Magna, UT · Remote

$30K - $50K/yr

Perks * 100% remote work with flexible scheduling. * Opportunities for growth within the agency. * Travel perks and exclusive industry discounts. * Supportive team environment with ongoing training.

Kelso Industries

BAS Client Service Representative

Ogden, UT · Remote

$15.75 - $21.25/hr

Kelso Connected & Remote BAS Services The CSR will position Kelso Connected as a key component of the KBS BAS service strategy. * Customer Discovery & Consultative Selling Use a structured discovery ...

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Remote Back Office information

See Roy, UT salary details

$14

$26

$35

How much do remote back office jobs pay per hour?

As of Aug 26, 2026, the average hourly pay for remote back office in Roy, UT is $26.40, according to ZipRecruiter salary data. Most workers in this role earn between $20.62 and $31.63 per hour, depending on experience, location, and employer.

What is a remote back office?

A Remote Back Office job involves performing administrative, data management, and support tasks for a company from a remote location. Responsibilities may include data entry, processing transactions, managing documents, and assisting with customer or internal inquiries. These roles help ensure smooth business operations without direct customer interaction. Remote Back Office employees use digital tools to collaborate with teams and complete tasks efficiently.

What are the key skills and qualifications needed to thrive in the remote back office position?

To thrive as a Remote Back Office professional, you need strong organizational skills, attention to detail, and proficiency in administrative tasks, often supported by a relevant degree or experience in business administration. Familiarity with office software such as Microsoft Office Suite, Google Workspace, and cloud-based CRM or data management systems is typically required. Excellent communication, time management, and problem-solving abilities help set individuals apart in this position. These skills ensure efficient, accurate support of business operations, enabling smooth workflow and effective collaboration across remote teams.

What are the main challenges faced by remote back office professionals and how can they be managed?

Remote Back Office professionals often face challenges such as managing multiple priorities, staying organized without in-person supervision, and maintaining efficient communication with cross-functional teams. To manage these, it's important to establish clear routines, leverage productivity and collaboration tools, and keep open lines of virtual communication. Many find that proactively setting daily goals and maintaining regular check-ins with supervisors and teammates helps them stay focused and aligned with company objectives. Adapting to varied time zones and working independently builds resilience and flexibility, valuable traits in today’s distributed work environments.

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For Remote Back Office jobs in Roy, UT, the most frequently searched job titles are:

What job categories do people searching Remote Back Office jobs in Roy, UT look for?

The top searched job categories for Remote Back Office jobs in Roy, UT are:

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Cities near Roy, UT with the most Remote Back Office job openings:

Remote Back Office jobs near you
Infographic showing various Remote Back Office job openings in Roy, UT as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $54,902 per year, or $26.4 per hour.

BAS Service Operations Manager

Ogden, UT • Remote

Kelso Industries
See more jobs at Kelso Industriesexternal

Full-time

Posted 5 days ago

Job description

Direct Reports: 9-20 (Remote Ops, Service Coordination, Field Technicians, Support Roles)

Role Overview

The National BAS Service Operations Manager is a senior operational leadership role responsible for the end-to-end execution, performance, and growth of BAS service operations across KBS and the Kelso Industries portfolio.

This role owns:

  • National BAS service delivery execution
  • Service revenue growth and profitability
  • Remote operations and managed services
  • Field service team performance
  • Customer experience and retention

The position serves as the central operational leader coordinating across:

  • KBS Branches
  • KBS Customer Service Center (CSC)
  • National Programming Team
  • Sales & Estimating
  • MSI Team
  • National BAS Project Management

This role ensures a scalable, high-performance service organization capable of supporting multi-site enterprise clients and national service agreements.

Key Responsibilities

  1. National Service Operations Leadership
  • Lead and manage 9-20 direct reports, including:
    • Remote Operations / Monitoring Team
    • BAS Service Coordinators / Dispatch
    • BAS Field Technicians (direct or matrixed)
  • Oversee daily BAS service operations across:
    • KBS branches
    • National BAS Travel Teams
  • Establish operational structure, roles, and accountability
  • Drive standardization of national BAS service delivery
  1. Service Revenue & Financial Performance
  • Own and drive:
    • T&M service revenue
    • Quoted service work
    • PMA / Remote PMA contracts
    • Small projects and service-based upgrades
  • Partner with Sales and Estimating to:
    • Identify service opportunities
    • Convert service calls into revenue-generating work
  • Support and contribute to:
    • Forecasting (weekly, monthly, annual)
    • Revenue planning and backlog management
  • Ensure margin performance and cost control
  1. Remote Operations & Managed Services
  • Lead the KBS Remote Operations & Monitoring Center (ROC / Kelso Connected):
    • 24/7 operations oversight
    • Alarm management and triage
    • Remote diagnostics and resolution
  • Drive growth of:
    • Managed BAS services
    • Remote PMA offerings
    • Analytics / FDD-based service models
  • Ensure integration between:
    • Remote operations
    • Field technicians
    • National programming resources
  1. Service Execution & Work Management
  • Oversee all BAS service work including:
    • Service requests and dispatch
    • Preventative maintenance (PMA)
    • Repairs and troubleshooting
    • Quoted service jobs
    • Small-to-mid size BAS projects
  • Ensure:
    • Timely scheduling and execution
    • Proper documentation and closeout
    • Clean handoff to billing
  1. Billing, Revenue Recognition & Back Office Alignment
  • Oversee service billing processes, ensuring:
    • Accuracy and timeliness
    • Alignment with contract terms and SOV structures
  • Coordinate with: KBS CSC and Accounting / Finance
  • Ensure:
    • T&M
    • PMA
    • Project/service hybrid work
    • Jobs are billing-ready within target timelines
    • Proper tracking of:
  1. Cross-Functional Leadership
  • Work closely with:
    • KBS Branch Leadership
    • CSC (Customer Service Center)
    • National Programming Team
    • Sales & Estimating
    • MSI Team
    • National BAS Project Management
    • Kelso Portfolio Operating Companies
  • Drive:
    • Resource planning and allocation
    • Technical support alignment
    • Project-to-service and service-to-project transitions
  1. Customer Experience & Account Support
  • Own service-level customer experience across national accounts
  • Act as escalation point for:
    • Service delays
    • Technical challenges
    • Multi-site coordination issues
  • Support:
    • Client onboarding
    • National account service strategies
    • Long-term client retention
  1. Client & Site Onboarding
  • Lead onboarding of:
    • New BAS service clients
    • New facilities and portfolios
  • Ensure:
    • System integration into remote monitoring platforms
    • Proper documentation and asset tracking
    • Service workflows established
  1. Workforce Management & Development
  • Recruit, onboard, and develop:
    • BAS service technicians
    • Remote operators
    • Service coordinators
  • Establish:
    • Training plans
    • Performance metrics
    • Career development pathways
  • Drive a culture of accountability, safety, and  Customer focus
  1. Inventory, Tools & Fleet Oversight
  • Oversee:
    • Service inventory and materials
    • Tooling and test equipment
    • Service vehicles (as applicable)
  • Ensure readiness for:
    • Rapid deployment
    • National service consistency
  1. Process, SOP & Continuous Improvement
  • Enforce and improve:
    • National BAS SOPs
    • Service workflows (ServiceTitan, Sales Force etc.)
  • Identify:
    • Bottlenecks
    • Inefficiencies
    • Automation opportunities
  • Drive continuous improvement initiatives

What Success Looks Like

  • Scalable national BAS service organization
  • Strong recurring revenue growth (PMA + Remote Services)
  • Seamless integration of: Remote operations, Field service, Programming
  • High customer retention and satisfaction
  • Efficient billing revenue conversion cycle
  • Fully aligned national team supporting Kelso portfolio growth

Apply