Remote Rn Telephone Triage Jobs in Reno, NV (NOW HIRING)

At Geriatric Specialty Care of Reno, we're expanding our model for caring for seniors that provides high-quality, comprehensive in-home healthcare services to seniors all across Northern Nevada. From private residences and long-term care to assisted living facilities, our team of nurses, physicians, advanced practice providers, and care providers visit patients where they're most comfortable-creating a seamless, convenient, and personalized process for seniors and their caretakers.

We're clinicians, operators, product designers, and technologists that are passionate about redesigning the way people receive care. We provide care for residents of senior living communities and are looking for driven, compassionate, clinicians like you to join us. Our focus is on giving our patients evidence-based, person-centered care that aligns with their values and what matters to them.

Over the last three years, we've experienced tremendous growth and are looking for a Registered Nurse excited to help lead us into the future.  As an RN in our new team, you will be the hub of our care team structure and model of care. You will collaborate with our PCPs, Medical Directors, Technology Team, partners, and of course our patients as we work to build a company that delivers the best quality geriatric care available. In addition to providing great care, and working in a dynamic team environment, you'll have the chance to influence the development of healthcare technologies that enable our unique model.

• Collaborate with a dedicated team of Primary Care Providers (PCPs), Medical Directors, and Medical Assistants supporting a patient panel.
• Triage inbound communications, including calls, faxes, emails and instant messages from teammates, patients, and partners. You will aim for "one touch" call resolution, escalate to the PCPs when necessary, and route sub-clinical tasks to our Medical Assistants. 
• Act as a support system and escalation point for LVNs/LPNs/MAs within the team, enhancing our team's efficiency and effectiveness.
• Engage in comprehensive chart preparation before patient appointments.
• Oversee post-appointment processes, including diagnostic orders, referrals, medication orders, and provide crucial patient education on care plan adjustments when needed.
• Participate in daily team huddles, offering guidance and fostering efficient teamwork in support of patients & partners.
• Conduct virtual patient assessments, developing personalized care plans and monitoring health outcomes.
• Promote patient health through education on preventive care and self-management strategies consistent with the patient's care plan and wishes.
• Participate in crisis intervention and palliative care discussions, focusing on patient comfort and quality of life.
• Engage in ongoing quality improvement initiatives and contribute to research efforts aimed at enhancing geriatric care.

• A current unrestricted RN license (preferably in AZ, CA and/or NV) with at least 2 years of clinical experience, preferably in geriatrics or related fields.
• Strong experience in remote roles, showcasing proficiency with technology and digital communication platforms.
• A track record of high accountability, exceptional communication, and the ability to thrive in a fast-paced environment.
• Experience with geriatric patients, particularly in settings like senior living communities or skilled nursing facilities.
• Familiarity with chronic care management and a solid understanding of geriatric-related diseases and treatments.
• A collaborative mindset, valuing the contributions of a multidisciplinary team and committed to improving patient outcomes.

• We're a smart, heart-centered, low-ego group motivated to make waves in the lives of seniors and the healthcare industry.
• We're solving complex, vital problems that affect real people and need bright, focused, driven minds like yours to help us achieve our goals.
• We empower team members to act like owners and have designed a learning-focused environment where you get ongoing support and regular feedback to help you grow. 
• You'll get to invest in integrating technology with geriatric care, offering a unique opportunity to influence healthcare innovation.
• This is a dynamic and high-impact position at the core of our care delivery model.
• We work to create a supportive and collaborative environment where your contributions are valued and encouraged.
• Pine Park Health is an opportunity to be part of a fast-paced, mission-driven, startup organization focused on enhancing the health and well-being of geriatric patients.

Benefits Tailored for You and Your Family

• Medical, dental, and vision insurance
• 401(k) retirement plan with employer match
• Generous paid time off (holidays, vacation, sick leave)
• Parental leave benefits
• Monthly wellness stipend

Physical / Environment Requirements: 

• This is a remote position that requires the employee to be available and actively working at their computer/workstation during all designated business hours and/assigned work schedule. This role cannot be performed intermittently or outside of the standard schedule due to the real-time nature of incoming patient calls and STAT tasks.
• This is a remote position requiring the ability to work from a home office with a reliable internet connection
• Reliable internet and HIPAA-compliant workspace; you must have a confidential space to ensure HIPAA compliance and to preserve patient PHI. 
• Must be able to sit and work at a computer for extended periods, with frequent use of keyboard, mouse, and telephone
• Ability to participate in video conference calls
• High proficiency with computers and mobile devices

At Geriatric Specialty Care, we're passionate about transforming geriatric care and empowering our team to make a lasting impact. If you're dedicated to advancing healthcare through innovation and compassionate care, we'd love to hear from you.

We are an equal opportunity employer - we aim to recruit, hire, develop, compensate, and promote regardless of race, religion, country of origin, gender, sexual orientation, age, marital status, veteran status, or disability.