Warranty and RMA tracking * Recommendations and suggestions for improvement * Site safety and documentation * Asset operating plans * Preventative maintenance obligations and scheduling * Corrective ...
Quick apply
Warranty and RMA tracking * Recommendations and suggestions for improvement * Site safety and documentation * Asset operating plans * Preventative maintenance obligations and scheduling * Corrective ...
Oracle WMS Logistic Consultant - Remote / Telecommute
Dallas, TX · Remote
$45 - $50/hr
Resolves high-priority issues including Oracle-to-Printer label printing failures, back-order processing, and RMA closures. * Ensures all incident documentation meets high hygiene standards.
Quick apply
Oracle WMS Logistic Consultant - Remote / Telecommute
Dallas, TX · Remote
$45 - $50/hr
Resolves high-priority issues including Oracle-to-Printer label printing failures, back-order processing, and RMA closures. * Ensures all incident documentation meets high hygiene standards.
Remote Rma information
What is a remote RMA?
Remote RMA (Return Merchandise Authorization) jobs involve handling the process of authorizing and managing product returns, replacements, or repairs for a company, all while working remotely. Employees in these roles typically communicate with customers via email, chat, or phone to troubleshoot issues, issue return labels, and ensure that returns comply with company policies. They also coordinate with warehouse, logistics, and technical teams to process and track returned items. Strong organizational and communication skills are essential for success in remote RMA positions.
What skills and qualifications are needed to be a remote RMA?
To thrive as a Remote RMA Specialist, you need strong organizational skills, attention to detail, and experience in returns processing or customer service, often supported by a high school diploma or equivalent. Familiarity with order management systems, inventory software, and CRM platforms such as Salesforce or Zendesk is typically required. Excellent communication, problem-solving abilities, and a customer-focused mindset are essential soft skills for this role. These skills ensure efficient handling of returns, high customer satisfaction, and accurate record-keeping in a remote work environment.
What are common challenges faced by remote RMA specialists, and how can they be managed?
Remote RMA (Return Merchandise Authorization) specialists often face challenges such as coordinating returns and replacements across different time zones and maintaining clear communication with customers and internal teams remotely. Managing high volumes of requests and troubleshooting product issues without physical access to items can also be demanding. To overcome these challenges, it's important to stay organized, utilize robust ticketing and CRM systems, and foster strong working relationships with warehouse and support teams. Proactive communication and attention to detail are key to ensuring customers have a smooth return experience.
What is the difference between Remote Rma vs Remote Repair Technician?
| Aspect | Remote Rma | Remote Repair Technician |
|---|---|---|
| Credentials | Technical certifications, product knowledge | Technical certifications, device repair skills |
| Work Environment | Customer service, RMA processing systems | Device diagnostics, repair procedures |
| Industry Usage | Electronics, consumer electronics companies | Electronics, appliance, or tech repair services |
| Search/Comparison Intent | RMA process, return management | Device repair, troubleshooting |
Remote Rma specialists focus on managing return merchandise authorizations, processing returns, and customer communication. Remote Repair Technicians perform device diagnostics and repairs remotely. While both roles require technical knowledge, Remote Rma emphasizes return logistics, whereas Remote Repair Technicians focus on troubleshooting and fixing devices.
What are the most commonly searched types of Rma jobs in Plano, TX?
The most popular types of Rma jobs in Plano, TX are:
What are popular job titles related to Remote Rma jobs in Plano, TX?
For Remote Rma jobs in Plano, TX, the most frequently searched job titles are:
What job categories do people searching Remote Rma jobs in Plano, TX look for?
The top searched job categories for Remote Rma jobs in Plano, TX are:
What cities near Plano, TX are hiring for Remote Rma jobs?
Cities near Plano, TX with the most Remote Rma job openings:
Full-time
Medical, Dental, Vision
Re-posted 14 days ago
Job description
Senior Asset Manager:
Spark Power, a trusted partner in energy in North America, is looking for a Senior Asset Manager to join our US team. The Senior Asset Manager acts as the team lead and primary point of contact for customer inquiries, acts to maintain customer relationships, leads or managers flow of projects, ensures budgets, margins, and timelines are met, and personnel resources are available. They are also responsible for sourcing out new opportunities within a customer's facility, quoting jobs, and following up with customers. This role has a requirement to travel at some level of frequency annually.
What will do you as the Senior Asset Manager?
- Contract management
- Manage asset managers under team. Scope to include training , day to day management, and performance assessment.
- Considered tier 2 support for asset managers and technicians
- Monitor team (Key Performance Index) KPIs and lead process improvement
- Provide data/ KPI feedback to support and enhance back-office efficiency and corporate initiatives
- Manage multi team special projects to target margin and revenue improvement
- Contract management
- Detailed understanding of all obligations including service responsibilities, response times, reporting scope of work, billing rates, termination clauses, etc.
- Customer direct contact
- Technical ownership:
- Project electrical and mechanical design
- Operational understanding (design theory)
- Management of site turnover documentation
- Spare parts management (procurement and inventory)
- Warranty and RMA tracking
- Recommendations and suggestions for improvement
- Site safety and documentation
- Asset operating plans
- Preventative maintenance obligations and scheduling
- Corrective maintenance strategy (change order management, fixed price projects, etc.)
- Ticket management, escalation and close out
- Capital expenditure/Operational expenditure recommendations and management
- Co-ordination with field service dispatching
- Financial accountability (Project & Portfolio level P&L
- Preventative maintenance tracking
- Corrective maintenance job tracking
- Subcontractor management
- Quoting and procurement for chargeable service work
- Performance/Availability guarantee (if applicable)
- Operational requirements
- Review and delivery (if applicable) of all field reporting
- Review of production and performance reporting (if applicable)
- Daily monitoring of SCADA (in parallel with Operations Centre's (ROC) monitoring platform.
- Travel to customer assets as required
What we offer our employees:
- Diverse and exciting industrial, commercial project and customer base
- Continuous training and skills improvement
- Career advancement opportunities, such as Business Development Manager
- Competitive wages
- Excellent benefit package (medical, dental, vision, wellness spending account)
- Employee Share Ownership Program
- .and much more
Do you have the Spark? Here's what we're looking for:
- 5-7 years experience in project, quality, health and safety management an asset. Renewable energy experience an asset.
Who is Spark Power?
Spark Power is the leading independent provider of end-to-end electrical services and operations and maintenance services to the industrial, utility, and renewable asset markets in North America. We work to earn the right to be our customers' Trusted Partner in Power. Our highly skilled and dedicated people, located in the communities we serve, combined with our knowledge of the power industry, technology expertise, and commitment to safety, ensures we deliver the right solutions that keep our customers' operations up and running today and better equipped for tomorrow.
Spark Power welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
About Spark Power
Sourced by ZipRecruiter
Industry
Electric power generation
Company size
1,001 - 5,000 Employees
Headquarters location
Oakville, ON, CA