Quality Assurance Engineer, Manufacturing
Houston, TX · Remote
$68K - $88K/yr
Participate in QA and RMA Meetings (Live Reviews) * Oversee internal production of products from a ... Familiar with Zendesk, Asana, SolidWorks, Tableau #LI-Remote
Quality Assurance Engineer, Manufacturing
Houston, TX · Remote
$68K - $88K/yr
Participate in QA and RMA Meetings (Live Reviews) * Oversee internal production of products from a ... Familiar with Zendesk, Asana, SolidWorks, Tableau #LI-Remote
Manage order forecasting, quality resolution (RMA/FA), and payment collections to ensure a healthy ... Location: This position is remote; however, preference will be given to those in the local ...
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Manage order forecasting, quality resolution (RMA/FA), and payment collections to ensure a healthy ... Location: This position is remote; however, preference will be given to those in the local ...
Remote Rma information
What are Remote RMA jobs?
Remote RMA (Return Merchandise Authorization) jobs involve handling the process of authorizing and managing product returns, replacements, or repairs for a company, all while working remotely. Employees in these roles typically communicate with customers via email, chat, or phone to troubleshoot issues, issue return labels, and ensure that returns comply with company policies. They also coordinate with warehouse, logistics, and technical teams to process and track returned items. Strong organizational and communication skills are essential for success in remote RMA positions.
What are some common challenges faced by Remote RMA specialists, and how can they be managed effectively?
Remote RMA (Return Merchandise Authorization) specialists often face challenges such as coordinating returns and replacements across different time zones and maintaining clear communication with customers and internal teams remotely. Managing high volumes of requests and troubleshooting product issues without physical access to items can also be demanding. To overcome these challenges, it's important to stay organized, utilize robust ticketing and CRM systems, and foster strong working relationships with warehouse and support teams. Proactive communication and attention to detail are key to ensuring customers have a smooth return experience.
What are the key skills and qualifications needed to thrive as a Remote RMA (Return Merchandise Authorization) Specialist, and why are they important?
To thrive as a Remote RMA Specialist, you need strong organizational skills, attention to detail, and experience in returns processing or customer service, often supported by a high school diploma or equivalent. Familiarity with order management systems, inventory software, and CRM platforms such as Salesforce or Zendesk is typically required. Excellent communication, problem-solving abilities, and a customer-focused mindset are essential soft skills for this role. These skills ensure efficient handling of returns, high customer satisfaction, and accurate record-keeping in a remote work environment.
What is the difference between Remote Rma vs Remote Repair Technician?
| Aspect | Remote Rma | Remote Repair Technician |
|---|---|---|
| Credentials | Technical certifications, product knowledge | Technical certifications, device repair skills |
| Work Environment | Customer service, RMA processing systems | Device diagnostics, repair procedures |
| Industry Usage | Electronics, consumer electronics companies | Electronics, appliance, or tech repair services |
| Search/Comparison Intent | RMA process, return management | Device repair, troubleshooting |
Remote Rma specialists focus on managing return merchandise authorizations, processing returns, and customer communication. Remote Repair Technicians perform device diagnostics and repairs remotely. While both roles require technical knowledge, Remote Rma emphasizes return logistics, whereas Remote Repair Technicians focus on troubleshooting and fixing devices.
What are the most commonly searched types of Rma jobs in Houston, TX? The most popular types of Rma jobs in Houston, TX are:
What are popular job titles related to Remote Rma jobs in Houston, TX? For Remote Rma jobs in Houston, TX, the most frequently searched job titles are:
What job categories do people searching Remote Rma jobs in Houston, TX look for? The top searched job categories for Remote Rma jobs in Houston, TX are:
What cities near Houston, TX are hiring for Remote Rma jobs? Cities near Houston, TX with the most Remote Rma job openings:
$68K - $88K/yr
Other
Posted 9 days ago
Job description
We are hiring Quality Engineers to support our rapid customer growth. Do you thrive on working on the edge? Do you want to transform an industry? This job is for you if your true strength is the ability to prioritize and communicate effectively to get you through even the most demanding of situations.
As a Quality Assurance Engineer, you will be part of a fast-moving team of engineering professionals who solve quality assurance problems for customized parts. The QA Engineer is responsible for assisting the Senior Director in developing the quality system following corporate policies, goals and objectives and the requirements of AS9100.
Process and Quality Assurance:
- Enhance Supplier Quality Culture by leading or participating in process improvement projects to further develop the quality programs and procedures - Setting our Global Partner Network up for success
- Utilizes appropriate quality tools (lean and Sigma) to help resolve issues related to non-conformances and Customer RMA's
- Manages supplier related NCR/SCAR/CAR activities to ensure timely administration of activities and records
- Ensure compliance with company policies, practices, procedures and work rules to support and maintain an AS9100-compliant Quality Management
- Analyze non-conformance trends to evaluate effectiveness of corrective actions
- Problem solve and follow up on troubled orders to improve supplier quality.
- Apply engineering knowledge on supplier manufacturing to ensure quality hardware meets customer requirements
- Assess the impact of manufactured part rejections; communicate with suppliers to work through problems and resolve case
- Participate in QA and RMA Meetings (Live Reviews)
- Oversee internal production of products from a quality perspective
- Monitor and review quality metrics for publication
- Assist with onsite Customer Audits
- Support Quality Management System requirements
- Aid Quality Control Lab as necessary
Teamwork, Collaboration and Safety:
- Interface with Design Engineering, Customer Care, Quality, Sales, and Shipping teams to ensure manufacturing processes are capable of customer quality and satisfaction
- Effectively communicate with all key stakeholders, including suppliers, internal/external customers, and leadership
- Participate and provide input on initiatives to simplify and automate complex processes
- Perform all work in compliance with Xometry's quality and safety systems, policies and procedures
- Work with internal customers to implement quality measures
- Support all Continuous Improvement activities
Qualifications:
- Bachelor of Science Degree in Manufacturing Engineering or a Technical related field is preferred
- Minimum of 4-6 years of experience in engineering, quality role, or equivalent
- Minimum of 4-6 years of experience in supplier-facing role or equivalent
- Working knowledge of and/or education, skills, and experience associated with manufacturing processes, engineering drawing requirements
- Capable of performing root cause analysis and identifying solutions to complex problems
- A self-starter who can drive actions to completion
- Strong organizational skills and the ability to work in a dynamic environment
- Able to multitask, meet deadlines and support all supplier quality field activities
- Experience with DFMEA/PFMEA and DFM/DFQ
- Strong manufacturing knowledge
- Able to read and interpret CAD Models & Drawings
- Strong time management/project management capabilities
- Understanding of Six Sigma methodologies
- Knowledge of Process Certification/Process Robustness
- Superior analytic and articulation skills
Preferred Qualifications:
- Six Sigma Black Belt Certification
- ASQ Certification
- Educated in statistics / BIG Data
- Use of GD&T quality lab equipment
- Familiar with Zendesk, Asana, SolidWorks, Tableau
#LI-Remote
About Xometry
Sourced by ZipRecruiter
Xometry (NASDAQ: XMTR) powers the industries of today and tomorrow by connecting the people with big ideas to the manufacturers who can bring them to life. Xometry's digital marketplace gives manufacturers the critical resources they need to grow their business while also making it easy for buyers at Fortune 1000 companies to tap into global manufacturing capacity.
Industry
Software development
Company size
501 - 1,000 Employees
Headquarters location
Gaithersburg, MD, US
Year founded
2013